iPad Pro Smart Keyboard not working

I recently fixed mine, the reason for failure and 4 different fixes shown here (it now works fine) https://youtu.be/buNYHzMZJdk

Most of the problems are hardware related to increasing resistance in the contacts. It intermittent, so may come and go. See how it goes in your case. It may disconnect again soon.

Smart Keyboard iPad Pro (older versions) are failed product, should be replaced by Apple for free!

I have some of this model for iPad Pro 10” & 12,9” and all are not working

You are not addressing apple, this is a user to user community who try and help each other. We are all users like you.

Contact Apple about it and ask them to sort a solution

Me too using my iPad Pro + Smart Keyboard for work. It’s extremely annoying that after upgrading to iOS11, my Smart Keyboard just keeps going haywire—it’s connected to the iPad but I just can’t use it to type. I have to keep repeating this stupid step almost once every 15 minutes—lock and unlock the iPad screen in order for the Smart Keyboard to work. Apple! Please take a serious note of it and fix it ASAP.

Good news / bad news... The keyboard only disconnected once since the update and that may be down to my sticky connector... Give the rev-up to 11.0.1 a go

Oh and I‘ve sent the CEO of Apple an inmail on LinkedIn to see if he can help get some traction on this issue!

What drives me absolutely nuts is that I purchased the iPad - spent an entire evening setting it up from scratch - email accounts, clouds storage services, apps, etc. I take it back the next day to get replaced - the “genius” believes it is a hardware issue - doesn’t solve it - and replaces everything. I set everything up again and find out that this is a MAJOR issue for thousands of people.

There is a software bug that disconnects the keyboard. At a minimum put the Smart Keyboard in the Setting app so we can actually see that it is there.

I’ve had Apple products since 1988 - I can’t believe they would let such a bug exist in a Pro Product for so long. Don’t get me wrong - I’ve had tonnes of issues with all sorts of things in the past. I acutally emailed Steve Jobs a 5-page email when the initial .mac services were release and let him know all the issues - it was a buggy mess that was not ready for prime time. I couldn’t sync basic appointments from my calendar. I actually got a call from an Apple staff member the next day referening the email to Steve and worked to connect me with the development team to discuss the issues. I think Steve was embarrassed and tore a strip out of someone. Colour me impressed.

But with the iPad Pro being a “replacement” for a laptop and not having one of the prime interface devices not working - an interface device that I paid $200 for - is just ludicrous. I’m going to go to with Windows Store this weekend and have a look at the surface. I don’t want to leave the iOS world - but for the love of all that is holy how can you release a product that requires me to constant reboot to use the keyboard???

This is most definitely a software issue. I have never had any issues with my iPad Pro or the keyboard which I had from the original launch. Suddenly the last 6-8 months (not certain of what IOS update caused it) it repeatedly disconnects my keyboard multiple times a with and says "This accessory may not be supported by this devise". Typically I can physically disconnect my keyboard 3-4 times and it will reconnect. Other times I have to reboot. I am furious to say the least.

I have a Smart Keyboard that stops working as soon as I connect to the work WiFi. This requires me to sign in to the WiFi and once completed the key board doesn’t work. If I then power cycle my iPad pro the keyboard starts working again. Come on Apple. This is a bug being reported by thousands of people. I didn’t spend over £1000 for a iPad and keyboard to have to power cycle the device each time I connect to my work WiFi. This has been going on for too long and needs to be fixed now. Spend some of the billions you are making on keeping your customer base happy

I guess each case is different, but they opened an investigation / replacement scheme quite recently i believe,

so worth chatting with their online support team,

and tell them your latest problems,

fingers crossed they can solve it for you too,

i’m typing from my new keyboard and so far its still working good,

cheers

a

I went to apple store in California in March 2017 with TWO keyboards experiencing problems described in this thread. ONE was purchased in Japan and the other in california. Only the california purchased keyboard had become unusable. At the apple store, they denied any issues existed and because I had bought it 13 months prior, that it was out of warranty. Now the Japan purchased keyboard is also malfunctioning. I was about to buy a logitech product and saw that apple has finally recognized an issue and has a 'program' to fix it ( http://appleinsider.com/articles/17/05/08/apple-offers-free-ipad-pro-smart-keybo ard-repairs-in-wake-of-functional-issues ) as long as it is within 3 years. Just 5 minutes ago I got off the phone with "nathan" a "senior manager" on the phone support. He declared that they do NOT currently have a program and that they will only deal with issues if it was within 12 months of purchase (i.e. the warranty). I highlighted the websites and this forum to them and they said that they do not acknowledge any issues. Can you believe it!?!? I'm just one guy... but my family has easily purchased 40k usd of prodcuts over the last decade or so between phones, computers, ipads, nanos, etc.... I highlighted that I'm not sure how I will react but that putting our next decade of business at risk over a 129 dollar keyboard with OBVIOUS problems seems to be a silly decision. SO this ONE guy is going to go thru a lot of inconvenience in the coming years and abandon apple products as much as I possibly can. Anyone have the logitech keyboard?

The Logitech keyboard works fine, but it’s pretty heavy. I replaced my Apple keyboard with this as the same fault came up as experienced by others. Apple should have had a fix by now, if it can’t be fixed then we should get our money back.

Someone recommended I email Tim Cook. I laughed about it and decided that if something was happening in my business that I didn't know about or was costing me business, I'd like an 'anonymous' email to investigate. I have heard nothing back. As everyone knows, I have ditched my apple keyboard and am using the Logitech which I am enjoying with no issues for 2 weeks. I also was looking at Samsung tablets this week and was really impressed with it. I think I need to remove myself from this thread.... I literally am getting 6-7 new mails per day on someone else having a problem with the keyboard. Imagine what the real # is and why Apple wouldn't solve it with all that CASH!

The first time my smart keyboard stopped working I was on the phone with Apple support. I restarted my iPad Pro and the keyboard started working again. But now, I'm in Skype and even after restarting, it still doesn't work. So, i disconnected the keyboard, restarted again, plugged in the Apple pen again because it loses bluetooth when you restart, and the keyboard still doesn't work. Apple has created a monster with this smart keyboard.

That's what I'm thinking, too. Mine has only worked once or twice, and now nothing I can do gets it to connect. I guess it's time to make an appointment at the Apple store, though perhaps Costco will also exchange it.