iPad Pro Smart Keyboard not working

I have also tried all the, what seems stupid, ideas. Laying the whole contraption out flat, nothing. Connect in stand by, or with screen on, nothing. Different angles, nothing. Connected it on my desk, my couch, my footstool, nothing. Tried not looking at it while I typed, with positive thoughts, nothing.

I have also tried with my pencil on and off, nothing. As above, left my pencil in one room and went to another, nothing.

I did go to Baskin Robbins today and it worked while I waited on a milk shake. Not joking, it really did start working.

— STOP HERE—

—APPLE HAS A NON-PUBLIC REPLACEMENT POLICY FOR FAULTY SMART KEYBOARDS.—

If you have a a genuine fault - show Apple support this transcript.

https://9to5mac.com/2017/05/08/apple-smart-keyboard-ipad-pro-repair-program-stic king-keys-functional-issues/

— THEY’LL CAVE! —

Took me four attempts with Apple Support to get an honest response.

First three attempts reporting the fault, they made me jump through all kinda hoops to make the keyboard work again.

Each attempt failed, or initially was a temporary fix.

On my fourth attempt to get someone to admit the keyboard might be faulty, I sent them the link to that article.

PRESTO.

They admitted they had a replacement policy and extended warranty on genuinely faulty keyboards.

I still had to take it into an Apple dealer to have it physically tested, but it was much more of a real support response than any of my other attempts.

Talking to the Apple dealer (3rd party) they said it wasn’t uncommon for Apple to have non-public replacement policies.

— SHORT SIGHTED APPLE—

Talk about treating your customers with contempt.

Instead of looking after me from the get go, I was forced to tolerate a throughly frustrating and unreliable product that ruined my whole iPad Pro / Apple experience, despite my repeated attempts to get help on what was obviously a known fault.

Don’t get me started about what it was like trying to deal with their 3rd party resellers here in NZ. In a word ‘abismal‘!

Had the same problem with my first gen iPad Pro 12.9 when I upgraded to iOS 11, Apple gave me a new keyboard. I sold the whole unit a week later and bought a new 2nd gen 12.9 and new smar keyboard, having same issue after one week. Went to Genius Bar and they gave me another new keyboard, still have the problem..thinking of trying a third party unit. Apple needs to fix.

Cedric

I had this problem and tried the suggested solutions. Based upon the “tilting” suggestion I discovered it is actually a true physical connectivity problem. When the Smart Keyboard is not recognized it’s likely due to an improper seating of the Smart Keyboard. When I firmly pushed the iPad and the Smart Keyboard together it remedied the problem for me.

Same problem - I got the keyboard changed about half a year ago, and it worked fine for 2 months and then stopped working again. I tried putting the iPad on a incline and also pushing it firmly onto the keyboard with no luck.

I’m in malaysia thus a bit difficult to acquired warranty, worse thing, it only had 1 year warranty which already over since I first bought it when it’s out, big fan of apple so far, I own 17 iPhone from 4-7plus, 3 mini iPad, 4 iPad, 2 iPad Pro, 2 MacBook, a apple pc, 2 iwatch, Apple Pencil, mouse etc, you name it, I have it, either use personally by myself, or my family member. I’m sure apple can detect my purchase. Not trying to brag bout myself, but just to show how big a fan am I to apple, to be fair all of the product I own never fail me before unless I carelessly drop it with extreme hard impact, only Once there were issue with my iPhone but they did recall it and exchange a new one. But this keyboard really heavily destroy my trust with apple, it’s confirm there is a “problem” with the keyboard, it works funny after the iOS update10/11, ever since getting worse each day and then now completely not working, ask the guy in apple shop, i was told it never had any recall thus they can’t do anything bout it, funny thing is today I went to a apple store in a mall, trying to decide between iPhone 8/X, thought of getting a new keyboard as well cause maybe it’s my bad luck since it’s the only product with flaw, test out the display unit in the store...it’s not working lol, even the very helpful staff can’t explain why to me, my advice.. stay away from this keyboard, you don’t wanna waste 700 ringgit for a keyboard that last 2-3 years, a Logitech 70 ringgit keyboard last me more than 5 years till now, just use the keyboard on the screen

*those who wanna check out the non working display keyboard, come down from Japanese street escalator in pavilion mall kl on your right, you can’t miss it, not sure if they change it after I left 😝

I have the same issue. I was very upset also, and still not 100% happy. I am typing on the keyboard now. Mine does not work either. However, I have learned if you shimmy the keyboard a little left and right, it will pick up and work. Should not have to do this with a keyboard this expensive. That works for me.

VERY frustrating and as others pointed out, heavy price tag for an accessory that works every once and a while. My issue is absolutely a software issue. When attaching my keyboard I get the message that the “Accessory not Supported: This accessory is not supported by this device” . It is not a physical connection issue and requires a reboot over and over until it suddenly does work. This morning it took 11 times to reboot before it was recognizes. I dont dare take it off now until I am prepared for this reboot process again. I have no answers, I only have a complaint for now.

I hope my solution is not too late for all of you guys out there. All I need to solve this issue is one simple step, price the lock button and open it back from lock screen. I guess it is just the software glitch, I have tried many things like remove the keyboard cover and turn iPad off and back.

Mine is IPad Pro 10” 2017 version, with iOS 11.2.1

I've had the keyboard and iPad Pro for around a year and started getting the accessory not supported error as well.

Tried the rebooting technique did not work.

Got some rubbing alcohol and a cotton bud, ran it over both the iPad contacts and the keyboard contacts, tada started working again.

So far so good.

Hi, would like to know more on your case, did they change a new one for you? Is your keyboard still under the 1 year warranty or expired? As the article written, it extended the warranty to 3 years, please let us all knows so that we will not be the scapegoat of this faulty product, many thanks

Hi,

Was wondering if there is a permanent solution for this. It makes no sense for us to spend so much money to invest in Apple products only to find that we have to manually reboot every now and then just to get the keyboard to work.

Will you be able to advise what is the main cause for this glitch? Software or hardware issue?

FYI I have to reboot my IPad Pro for the 3rd time just to get the keyboard to work.

I had my keyboard replaced (brand new iPad and keyboard) and am having the same issue. What crappy results. I try restarting looking at pins and connectors. Makes no difference. This is a hassle and waste of time! Come on Apple, quality and informed/qualified customer service are lacking here.

None of this garbage works anymore and these people aren’t going to be able to figure it out.....Android and google phone, I’m getting darn excited to meet you! Apple community, the great many of you who have helped me find the solutions that our product manufacturer never stomached the courage to even acknowledge, I will miss you dearly....until I find you on the other side!😉

happy new year!

I got a new keyboard from Apple in the store. It works occasionally, beeps at me when closed even. So, still not fixed, and typing this on the screen keyboard.

Apple you suck, refuse to acknowledge this problem and correct. I hope someone with better contacts then myself can get them to pay attention. I have been posting about this for 4 months. Your would think after over 350,000 posts about this across the globe someone would look into....guess not.

good luck to you all, i’m Out of Apple, nothin but worms in there