iPad Pro Smart Keyboard not working

I took mine to a Mobile repair shop yesterday, he told me he’s had a lot of problems wiry the latest update over all Apple mobile devices, he said before the boffins at Apple would troubleshoot and add new things into the update in one room, but with Covid they are doing it remotely and seem to be creating more bugs as they can’t test all their work together.

so he suggested to wait for new update soon. Sigh. I’m so shocked with Apple, I love their products and their customer service was outstanding.

FWIW, I reached out to Apple support on Twitter and they are sending me a replacement keyboard. I shared this thread with them to illustrate the issue.

Just received a new keyboard from Apple under warranty. It seems to be working but still occasionall reverts back to the screen keyboard. Very frustrating, must be in the software

I changed my Smart Keyboard, because of the same problem. It works a little better now, but still having moments of no responsivness. Very bad.

Make a Genius Bar appt or contact Apple through the Apple Support App. The Apple Store replaced my keyboard even out of warranty.

I have this issu too and the only Thing that will work is to restart my iPad and reconnect the keyboard. I shouldn’t have to do this every time. Is there any other fix that is permanent?

Thank you for going to Apple tech support with this. It seems to be a widespread problem that Apple can address in a future update, given that the problems started with iOS11.

I think it’s a hardware problem - loose connection or something and intermittent in nature - if I fiddle around long enough flexing the keyboard I can get it to work.

The problems (and solutions) are many and varied. The camera adaptor trick `I mentioned above seems to bring mine back to life.

I just wish Apple would show some interest in this problem.

You say - look clean, have you actually cleaned them?

How old is the Smart Keyboard?

I would expect the case to have wear and tear

I have found it is some type of short in the folio. Is there a way to get it replaced? It is clearly a manufacturer’s malfunction

I have tried most of the solutions mentioned in this thread. It might work for a few minutes but then it's reverts to not working. It worked up until a few months ago also. I don't think it's wear and tear as I don't use it daily. I am very unhappy with this product.

Hi,

This intermittent problem is a real pain in the butt. I use my iPad Pro for business and presentations and having the keyboard become unresponsive for no reason is both debilitating and in some circumstances, embarrassing!

When will there be a fix released for this issue as it seems that there are many thousands of Apple customers complaining about this fault with the device / iOS?

Thanks,

John.

I also have this issue. It keeps disconnecting but the command+H to get back to home works just fine. I just cannot type anything which is the entire reason I got the keyboard. I don’t think it’s a hardware problem, but a software problem since the command+H still works.

My Smart Keyboard also had the intermittent problem of warning messages saying it was an unsupported device, although apart from the annoying messages it did actually work.

I was was really pleased initially when with installing os11, the messages stopped - but - now the keyboard is not detected at all.

Any ‘fixes’ I have seen, seem to be about replacing the keyboard, but it seems more like a software issue. Anyone help?