iPad Pro Smart Keyboard not working

Disconnecting the keyboard and restarting the iPad is a very hit or miss solution. Some days It's like the pencil, I just can't get it to work no matter how many times I try disconnecting & restarting the iPad?

Hoping for a solution "Real Soon"!

From what I have seen.. it has everything to do with the magnetic field created by the connection.. (in the groove where the iPad sits into) You can pass a neodyneum magnet North to South one direction only and that should fix the flux out of that Smart Keyboard cover..

I agree with you.. and I have been dealing with it for a long time, Ever since from what I can say IOS11 or 10.

But once I did the magnet thing. It was fine. Even a finger will work sometimes using your own body’s magnetic field. Somehow it fixed it. I’ve done the whole reset settings, and power cycles etc... the problem is magnet based. It surprises me that the new Apple Pencil is magnetically charged.

After going into the same Apple Store I bought my keyboard from 1 year and 2 days ago, the advice I was given by the consultant was to “buy a new keyboard!!” 😠

BUT YAY!! I tried this fix out of desperation. 🙂It works again!! I deleted US Keyboard and voila! It works. 🙂

This is a great thread, about 25 pages of comments for the moment!

I get the problem "Accessory Not Supported - This accessory is not supported by the device."

https://imgur.com/a/c8phQhD

Thankfully I could get an appointment to an Apple Store and reproduce the problem.

I get a free replacement and for the moment it works OK.

Hi,

I have the similar problem with my smart keyboard and iPad Pro, especially since I updated to iOS 12.

I also get the Accessory Not Supported popup, but just a few times. But what I do get is the "device connected sound", same sound as when you connect your lightning cable. But the thing is, nothing is connecting or disconnecting when the sound is heard. So I'm guessing it is the keyboard disconnecting? Very strange the first times I heard it...

I figured out today that the keyboard works if I have the lightning cable connected and charging the iPad. I disconnected it and it worked fine until around 85-90% battery power, then the "device disconnected" sound was heard again... very annoying!

Anyone else experiencing this?

I've been using Apple products for 15 plus years. This is probably the most frustrating issue I've ever encountered with an Apple product. I got it replaced once under warranty. The issue started again recently. I went in to buy a new keyboard and an Apple Genius assured me it was covered by an REA. I went round and round with Apple support for hours over a few different chats. Each one stonewalling me. This after both Apple Store Genius and friends who work at Apple assuring me there was a repair extension. Complete waste of my time. The keyboard is absolutely garbage compared to normal Apple standards. But when it works it's my favorite browsing device. I've resigned myself to purchasing a new keyboard once a year as long as I want to continue using the iPad Pro.

My keyboard used to work with my iPad Pro until I upgraded to iOS 12 then it stopped working intermittently. Actually it doesn't work more often than not. I constantly get the "Accessory Not Supported" message. It pops in all the time. I have given up. There is a problem with the keyboard and the iPad that needs to be fixed from Apple.

I have a first-gen iPad Pro with the smart keyboard, and I went from *zero* keyboard connection problems to literally having to try six to a dozen times or so to get the keyboard and iPad to talk to each other literally overnight after installing iOS 12 a few months back.

I've been patient, assuming it was just a small bug that was introduced along with the several colonies of bugs introduced with iOS 12, but every dot release that comes out just seems to make the keyboard less reliable.

I used to travel with my iPad for convenience, giving presentations or taking notes, generally -- but after once or twice looking like a maniac disconnecting and reconnecting my iPad from its keyboard a dozen times in front of a room full of tech folks who just absolutely drool over every little thing Apple doesn't do perfectly ...

I've lost my train of thought, but all of that to say this: three years and 26 pages of this problem, and still no solution? Has Apple even acknowledged there is a problem here, or should I take some GENIUS advice and restore from backup and try again, like my iPad is running Windows 95 or something -- it's really quite pathetic and a frillion percent NOT PROFESSIONAL.

-Sent from my iPad Amateur

Hi I have the same issue could nothing get keyboard to work kept getting message “this accessory y not supported”. Have followed the suggestions to fix issue but no luck.

Interesting as soon as i tried to sign in to this forum it started to work again. The first time for weeks. Prior to that it was intermittent. Thought it might be faulty but not so sure now. Looks like its a software issue!!

There is clearly a software issue with is10 and the keyboard working. Too many people with the same complaint. The only option being turning off and on, disconnecting and reconnecting. I expect better from apple products than having to reboot every few hours to accommodate a technical issue. I also dislike being made to feel that my care of the keyboard or ipad is at fault, when it is not. Apple - what are you doing about this?

I have found a foolproof way to remedy this problem. As someone has suggested in another forum, it appears to be an issue of the magnetic switch that tells the iPad that it has a keyboard connected. If the problem arises, I lift the iPad slightly off the keyboard and run a small refrigerator magnet on the iPad around where the 2 and 3 of the keyboard reside. Once the on screen keyboard disappears, put the iPad back on the keyboard and it works perfectly. I have also found that this fix keeps working for some time to come and only occasionally do I need to go back and retoggle the magnetic switch. It’s been a pretty painless fix for me.

I don't know about foolproof, but I sure feel like a fool with my thousand-dollar iPad pro, hundred-dollar Smart Keyboard, and a fscking refrigerator magnet in my pocket to make it work.

I applaud your ingenuity, but this is pretty unforgivable from Apple; they have really lost my trust by choosing to not support their """professional""" products, to say nothing of the introduction of a hundred thousand new bugs with iOS 12.

Also the magnet trick didn't work for me, anyway, and the keyboard problem persists as of iOS 12.2 beta 5 (16E5223a).

My Smart Keyboard started doing this late last year- it was purchased in jan 2016 but I never used it until recently. Now I keep getting the same messages as above. Took it to Apple who said to buy a new one. Out of warrantee so they won’t replace it. They never mentioned anything about a 3 year extension to the warrantee and there is nothing currrently one their we side. Probably a connector that has failed because of folding/unfolding the keyboard.

Per the NDA to which you agreed before installing iOS 12.2.2, beta

software is not to be discussed in public fora.

Use the feedback app that came with iOS beta or use your

developer credentials to access the resources available to developers.