iPad Pro Smart Keyboard not working

I have a 12” iPad Pro that I purchased a weeks ago. After about a week I started having the same issue. I went to the Apple store where they replaced the keyboard today. Now I have to return because the keyboard is not responding regardless what I try.

I was hoping iOS 11 would resolve the issue, but it seems to have only exacerbated it. When I can get the keyboard to work, it never lasts long. What’s funny is that I have an iPad Pro 10” too and have been using the Smart Keyboard from that device on the 12” device.

hopefullu Apple will resolve this issue as these keyboards are not cheap.

This is crazy. I just purchased an iPad Pro and Smart Keyboard to replace my laptop for short business trips Two days ago. Over $1,500 dollars. The keyboard was working sporadically the first night - but mostly not. I went to the apple store the next day and they replaced both the iPad and keyboard. It’s still not working. This is not right - there are 100,000 views on this thread with over 2,000 people logging in to say they have this problem too.

Why is this being ignored? I look ridiculous typing on the screen with a full keyboard right in front of me. What number do I call to talk to an actual person who can acknowledge this problem and get it fixed?

In the last 24 hours there have been about 200 active threads in the iPad forum. Most threads have less than 100 views. There are very few threads that have over 1,000 views. There are only two threads that have 100,000+ views. This is one of them. I don’t understand why this is ignored. Why is it important to have a poo emoji that can talk as opposed to create a working keyboard? How does one get Apple’s attention on this matter? If was a millionaire I would create a billboard as close to the Apple Campus as possible that contains the text “Why is my iPad Pro keyboard so flakey?*”

* - Typed on the on-screen keyboard because the Smart Keyboard is not working at the moment!

Going to look at Surface today, since after 6 weeks and thousands of posts, Apple seems to give a #@$%&. While i know they won’t care if lose one customer, I would hope losing a few thousand might land on someone’s desk! Good luck all! Look like your going to need it

I have the same problem. i got the keyboard for 6 months then it stopped working. nothing happened. this is repetitive because 2 of my friend's keyboard also stopped working at around 6 months. i guess its a bug. you shouold go with logitech keyboards.

response from Apple.... that’s funny! After over 2 weeks just on this forum, and nothing from the mighty Apple Corp. is anyone surprised ? They are too busy trying to get everyone to buy a $1000 iPhone in a few months.

I have the same problem as others. I had an appointment at the Apple store. The Apple “genius“ of course gave me the ”we’ve never heard of this problem“ answer. I mention that many people have the problem and have written on the support forum. The “genius” just blew my comment off by simply ignoring it.

Then I was told was the serial number wasn’t listed as sold. This was due in part to the fact that even with a loupe the “genius“ could make out the serial number clearly. The other issue was I bought the keyboard at Best Buy 6 months ago and only got a paper receipt, (which is long gone). So the “genius” told me since there is no record of the serial number he couldn’t really do anything other than sell me a new keyboard for the discounted price of $150.

I’ve owned and used many fine Apple products since 1984, the iPad Pro Keyboard is not one of them.

I don’t believe this is a software problem, it’s the hardware. Cleaning the contacts seemed to resolve the problem only to find the next day the problem was back. This shouldn be a warranty issue as it is a design and/or manufacturing issue. Apple needs to admit it and resolve this problem.

It’s insane Apple refuses to even acknowledge this. Went to the local store, tried selling me a new one. Told them tried that already. They suggested replacing my 10 month iPad Pro. I suggested I’m going to a Surface Pro instead. Apple Genuis .... no commeny

I bought a brand new keyboard, no luck. It must be software if it’s still giving errror messages . Apple support is severely lacking on this. Anyone know a higher up? Only way this will be fixed. they apparently one seem to care over 200K posts about this and nothing bwing done.

Doesn’t work in pages either. It’s not the WiFi either. I have awesome WiFi at my home, doesn’t work, doesn’t work at my office, hotel, anywhere.....Apple is ignoring this problem. Terrible service !!

The fact that a physically connected keyboard is affected at all by wifi strength (which I dont believe) shows a lack of rigour in design and testing. I always believed Apple were better than this. This is a bug I can reproduce as often as I like so no excuse for not being able to fix it

Powering off and on didn’t work for me, I know the magnet in the tray, it holds anything else...

VERY TIRED OF THIS!!! APPLE YOU ARE TERRIBLE FOR NOT CORRECTING THIS. GOING TO PICK UP SURFACE PRO TOMMORROW

Yeah so frustrating this thing with the keyboard, i’ve Been in so many meeting and than suddenly the keyboard doesn’t work, so you end up typing minutes on the scren, which obviously is a lot slower... hm, tried all the reset tricks on here, non is 100% successful, some work in some instances some in others, Apple really need to sort this out, I took my iPad Pro and keyboard to the ’Apple Genisus’, they re-set everything from scratch, like set up as a new iPad,and the first thing the iPad did when rebooting was saying that it didnt recognise this device, and the keyboard didn’t work... hm....

ironically enough is that now, laying in bed on a sleepy Saturday morning, with the iPad on a cushion, the keyboard is working marvellously, and i have managed to type all this text on the keyboard... ;-) which is good, but I doubt it will last, even with the latest updated software...

fingers crossed though

Well since the evening of October 12th, it’s been fine 2 full days and counting. No idea why or how. Normal processing, using full battery and recharging overnight. Partial battery use and charging overnight. Using typical and similar apps as when it halts, no change. Using the type keyboard and using the screen keyboard. Portrait orientation, landscape orientation. Stumped on case. Keeping my fingers crossed that the keyboard will keep functioning.