iPad Pro Smart Keyboard not working

True. I’m bought the ipad as a replacement laptop for when I travel. since I can’t use a mouse it has become an increasingly frustrating device. The keyboard is the proverbial straw that broke this camel’s back. Cheers

Dear Apple,

I want to congratulate you for creating such a unique artificial intelligence. My Ipad Pro’s crazy expensive ’smart’ keyboard has such a character and having its good times and bad times, sometimes working sometimes refusing to work, but mostly not working. He started acting weird only after the so called legendary ios 11.

I hope you brilliant high tech guys are more smarter than my keyboard and working on some real solutions instead of drinking coffee and watching netflix all day and walking around proudly to be an apple member.

There are thousands of similar messages from all around the world and your silence is only broken with the advice of restarting the ipad or contacting an apple store. Instead of giving advice you should be working on to fix the issue that you created.

I also want to give you an advice: eat more apple to make your brain work more efficiently and show respect to people who work so hard and save money to be able to buy your expensive products.

Best Regards

Thank you for this very infirmative information.

But we (1000’s) of iPad Pro keyboard owners are still waiting for Apple engineers to fix this in either an updated iOS, or a redesigned keyboard or both.

Fully agree, and very disapointed by Apple support and lack of transparency on that one.

Being a software engineer myself, should not be that difficult to reproduce in a dev environment and get it fixed.

We should keep pushing and hopefully get a more stable SW version for this. This will not solve the design issue, but at least put us back on the state we had with ios 10 (which was fine for me at least!)

Actually it would be my third one. Hard to say. If they won’t then I’ll buy a new one and take advantage of the manufacturers defect part of the warranty. There’s certainly enough debate on this issue. BTW, both one and two quit working on IOS 10, and the second one wouldn’t work on IOS 11.2.6 either.

I don’t like the on-screen keyboard so a real, working keyboard is important to me.

Good thought. I have one but totally spaced out on using it. When this one dies maybe it will just become an expensive stand. No doubt the little keyboard will sit right on top the ASK keyboard. But, all that would just **** me off .

The steps advise to take only work temporary and is not a fix. Apple gave me a new keyboard which work for a little while but suggested that if this didn’t fix it the only option would be to buy a new iPad Pro as it’s not worth fixing... I’m now 3 months out of warranty so this would be a very expensive fix to something I think is of their making...

Thank you so much for this response! I’ve had this problem for about 6 months, and your solution is the only one that has worked. I am so grateful, I use my iPad for work and had resorted to connecting a separate keyboard via Bluetooth. I hope this method continues to work but for now thank you again so much!! 🙂

Its not just in the mail app or in adress fields... its basically everywhere, randomly! And even rebooting doesnt really help.

It really *****! I would have had less worries if it would be third party.. but this is native apple!

Same problem here. I’ve had two gens of iPad Pro now, and on BOTH...even the shiny new one., the KEYBOARD NEVER WORKS!! just says “ACCESORY NOT SUPPORTED” with a million popup windows one afer another... after another...after another...and I have to click “OK” again,....and again....and again... and again.... APPLE WAS THE KING OF USER EXPERIENCE. NOW THEY ARE ANNOYING AND HORRIBLE LIKE MICROSOFT USED TO BE... get your **** together Apple... Now covers with full back protection are not even sold for ipads anymore...sorry Apple. I wont be lesving my $$$$ expensive incestment unprotected and making my iPad Pro....’which is as good as a laptop” a disposable device. Unacceptable...

Any fixes for this ****** interface and user experience on your two production , compatible, sold at the same time devices Apple?!!?! un excusable that a $1300 device and its $200 keyboard dont interface _- USERS ARE NOT BETA TESTERS– get your **** together APPLE!

signed — lifelong customer - typed with my popup on-screen keyboard while my $200 keyboard accessory is attached to my $1300 iPad Pro, because my $200 ******* Apple accessory doesnt work properly... maybe its time i moved on Apple

I have had this issue for a long time now and am frustrated, so I have ordered a third party keyboard to see if it works any better. All morning my keyboard has been “un recognizable,” and now I get to this website, and it is working. Go figure.

I have had my iPad Pro 12.9 for over a year with said keyboard. Started glitching about a month ago. Most ridiculous thing ever. I am in a meeting and everything comes to a standstill while I trouble shoot the whole mess.

Apple is letting us down with their failure to get this under control. 😮

Logitech will now get my business.

This keyboard used to be a bit unresponsive - now it won’t “recognize“ it at all. Not at all what one expects from Apple. I would rather a hard keyboard that works. Now I have a needlessly bulky cover.

This did not work for me. Seems to be a software glitch. Ipad works fine; keyboard worked fine up until the iOS update (10) now my keyboard doesn’t work. Keep getting device is not supported which is fallacy because it worked just fine until iOS update. What to do?

Hi

I also have the same problem, from last few upgrades of ios, the smart keyboard is not working. Tried all recommended options but still the same issue. Only for once it worked for few mins post restart but after that it has not been working. Its so bad, why do we get such IOS updates.