iPad Pro Smart Keyboard not working

So To provide additional feedback. Went to the Apple store for them to look into my ASK issue 09/8/19. I was told that there is a quality program for the 9.7 and 12 inch models of the ASK but not the 10.5. So I can pay the price of a brand new keyboard for a replacement which is ridiculous, cause you can just buy a new one, or suffer through the lack of support on my 10.5. To further enjoy the slap in the face for lack of a quality program, Apple just announced a 10.2 IPad. Thanks for your support Team Apple.

Exactly the same problems as VictheGonzo, with same comments from Estero Florida Apple Store. They did not mention a replacement program for the 9.7 and 12 iPad Pro, or just how common the problem for the 10.5 keyboard is. When the keyboard is working the iPad gets very hot and the battery drains quickly. Not a good service Apple. Where to go from here?

How lucky are you. Make sure you write the serial number somewhere as Apple won’t replace the dud keyboard unless you have the serial number!! Do not stand behind an appliance that they know is a dud!

The solution listed here is not viable. I’ve had this keyboard for nearly two years and it has been fine until recently. It recently began intermittently not working several dozens of times per day. I also get the “accessory is not supported” error message. It is not logical to have to do a cold reboot several dozens of times per day.

But you must have the serial number, thanks the problem!! After 2 years if use it runs off and is unreadable.. then they don’t want to know and are unresponsive. Australian consumer laws be ****** if it’s Apple it appears!,

Apple should just simply replace all keyboards that are known to be faulty! No argument!!!

They know that the serial numbers can be worn after several years of use, and who keeps the box after so long?

Apple, do something about this, it is a well known problem - fix it!

You need to be able to provide the serial number I printed on the base of the keyboard otherwise they won’t do a thing!

ring them and they will tell you where to take it to, ie your local Apple Service centre. Good luck!

I can't answer that since I just tried it today. But, it seems to keep working, whereas before, the Smart Keyboard was just an expensive cover. Now, at least, I can type with it.

The technique was used by radio operators for many years, to clean contacts on their equipment.

The keyboard works intermittently. It has nothing to do with the pins or posit as it comes and goes within the same working session. Please address as I am typing this on the screen after cleaning, etc etc etc. They’re is something wrong with the software or the hardware so please do not give the same a sawed over and over.

My keyboard will not connect at all anymore... I've done everything suggested on here but it doesn't work..... Don't really feel like paying another $150 plus for it just to go out again in a year or less....

I tried this - even reset it back to factory. Now, instead of silently draining my battery, my iPad makes this frequent sound, like "Bit" in the original Tron, saying, "No! No! No! No! No!" over and over again. I think I will simply stuff the keyboard in to an envelope (or, very likely, the original packaging, which may be in my closet) and send it back to Apple, c/o Tim Cook. Maybe, if they receive enough of these, they'll get the message.

As a side note: I had the iPad docked in the keyboard while it was making this sound. I placed an AA battery behind the iPad, to change the position of the iPad slightly. This did stop the noise. Keyboard still didn't work.

Nothing but an expensive cover. Had first keyboard replaced in Apple Store Regent St, London. Now just over a year later the replacement has the same issues. Not detected by IPad and often showing Accessory not supported message.

Does anyone from Apple read these posts? Why isn’t something being done about this faulty product?

I’m also experiencing this problem the last few weeks after updating my IPad Pro. Now, the keyboard intermittently not working, and a message pops up saying that “the accessory is not compatible”. Seriously? I’ve purchased this keyboard at Apple store when I purchased my IPad Pro 12.9”, and it’s been working all this time until now. Apple please fix your bug!

The slight bending helps make contact yes, but the idea that you can get shorts to the iPad case can not be correct as the iPad case is non conductive. I know it looks like aluminium but if you measure its resistance it is infinite, it has no conductivity. It must be some sort of resin compound.

Thanks, ComeinHandy, for correcting me on the short circuit hypthesis. Indeed, from what I hav read, it is the bending that helps the most people. But 3 cases I know seem to have been helped by covering the metal that uncovers with tape. It may still be wrong. I will give the repair some time and possibly report back its effectiveness.