iPad Pro Smart Keyboard not working

The fact that a physically connected keyboard is affected at all by wifi strength (which I dont believe) shows a lack of rigour in design and testing. I always believed Apple were better than this. This is a bug I can reproduce as often as I like so no excuse for not being able to fix it

So yesterday was a terrible day for the keyboard. It had got to the point by the end of the day where it was just not working. Doing a remove the iPad and reboot was not fixing the lack of keyboard response. Doing the re-seat the gutter was to no avail. I was persistently seeing the on-screen key-board for apps and for the “search” box.

I ended up focusing on the connectors on the iPad, the three in the middle of the side. I cleaned them with a lint free cloth and some eye-glasses cleaner. That attention definitely helped. I have now had almost a day with consistent connectivity between the iPad and the keyboard and with no error messages or the key board not responding.

”Touch-wood”!

The problem seems to be with the software / firmware controlling the directional accelerometer As I’m assuming the ipad uses this to work out the orientation and degree of ‘lean’ on the keyboard, along with the magnet stuff to identify that it is in typing position. Next time you get the problem and you have the software keyboard on the screen, pick up your iPad and keyboard (still in the folded typing position) and tilt it backwards. The software keyboard will disappear and normal service resumes.

Powering off and on didn’t work for me, I know the magnet in the tray, it holds anything else...

VERY TIRED OF THIS!!! APPLE YOU ARE TERRIBLE FOR NOT CORRECTING THIS. GOING TO PICK UP SURFACE PRO TOMMORROW

Count me as another person with the same problem. iPad 10.5” with the smart keyboard. Worked fine with iOS10, but starting with 11 (11.0.1 was the first I tried) it periodically disconnects. The only solution I’ve found is to reboot, which has always worked without disconnecting the keyboard or anything else. Have had the problem on 11.0.1, 11.0.2, and 11.0.3.

I read someone else who said that turning airplane mode on then off fixes it, so will try that next time. But this is a pretty pathetic problem for one of Apple’s supposedly premier products.

Bruce

Yeah so frustrating this thing with the keyboard, i’ve Been in so many meeting and than suddenly the keyboard doesn’t work, so you end up typing minutes on the scren, which obviously is a lot slower... hm, tried all the reset tricks on here, non is 100% successful, some work in some instances some in others, Apple really need to sort this out, I took my iPad Pro and keyboard to the ’Apple Genisus’, they re-set everything from scratch, like set up as a new iPad,and the first thing the iPad did when rebooting was saying that it didnt recognise this device, and the keyboard didn’t work... hm....

ironically enough is that now, laying in bed on a sleepy Saturday morning, with the iPad on a cushion, the keyboard is working marvellously, and i have managed to type all this text on the keyboard... ;-) which is good, but I doubt it will last, even with the latest updated software...

fingers crossed though

Well since the evening of October 12th, it’s been fine 2 full days and counting. No idea why or how. Normal processing, using full battery and recharging overnight. Partial battery use and charging overnight. Using typical and similar apps as when it halts, no change. Using the type keyboard and using the screen keyboard. Portrait orientation, landscape orientation. Stumped on case. Keeping my fingers crossed that the keyboard will keep functioning.

Well, finally failed, ”accessory not supported”. The iPad and keyboard had been sitting closed for a couple of hours. Picked it up and got a flashing “battery” and flickering main screen, then the accessory not supported. Tried the “type” position on the search bar and the screen keyboard showed up, even with the physical keyboard being “locked and ready”. Sigh 😔

APPLE!! How about helping in getting this solved instead of ignoring it, not that you care about losing a customer, I have already gotten my surface Pro.....keyboard still works!! Terrible service from the giant company with no regard for how they got there.

Contact Apple Customer service, they are aware and honoring a replacement if defective w/in 3 years of purchase date. I just got a new one. Hope this helps.

Get Outlook for iOS<https://aka.ms/o0ukef>

Back again, had a couple of good days, missed the not supported message, tried to type and only the on screen keyboard. Did a reboot attached. No effect. Did a reboot not in the “type” position, no luck. Did a reboot detached. Nothing, just the screen keyboard.

I have the identical problem on an iPad Pro and SmartKeyboard that I recently purchased. I took both back to an Apple Store and got replacements under Apple Care, just in case it was a hardware problem. The issue persists however, and it ranks as my number one frustration with the iPad Pro. I wonder if a software fix is in the works from Apple?

A workaround in the meantime, is to lift the iPad off the docking slot for moment, and then reconnect it. This takes all of 2 seconds to accomplish, but it’s annoying nonetheless.

Went to the Apple Store, showed them the fault, genius dude tried a new keyboard and it worked. My keyboard is now away for ‘repair’ at no cost as this is, quote, ”a known fault”... let’s see what happens next!

I guess each case is different, but they opened an investigation / replacement scheme quite recently i believe,

so worth chatting with their online support team,

and tell them your latest problems,

fingers crossed they can solve it for you too,

i’m typing from my new keyboard and so far its still working good,

cheers

a