patnevinwasgood

Q: Trackpad/ Cursor acting erratically

Hi,

My Cursor/trackpad on my MBP 2011 is acting erratically and has a mind of its own. Desktops are shifting left and right randomly, the screen enlarges and Launchpad launches independently. The trackpad lacks sensitivity and thus it is almost impossible to control the cursor. The problem is the same in Safe Mode.

 

I have deleted all Bluetooth peripherals. I have undertaken a SMC and PRAM reset. I have removed the battery, which to my unqualified eye looked ok, albeit the left sided locking screw, closest to the drive, has lost it’s casing so the screw serves no purpose. However, I saw no bits of loose plastic in the machine.

 

If I check the box in Systems Preferences ‘Ignore built in trackpad when mouse or wireless trackpad is present’ and plug in a USB mouse the system is stable. However, if I plug out the USB mouse but leave the box checked it goes haywire again.

 

Any ideas please, I don’t know where to go from here?

MacBook Pro (13-inch Late 2011), OS X El Capitan (10.11.1)

Posted on Jul 20, 2016 3:14 AM

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Q: Trackpad/ Cursor acting erratically

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jul 20, 2016 3:16 AM in response to patnevinwasgood
    Level 10 (120,143 points)
    Apple Watch
    Jul 20, 2016 3:16 AM in response to patnevinwasgood

    Dust and fingerprints can cause erratic behavior on a trackpad >   Cleaning your Apple products - Apple Support

  • by Esquared,

    Esquared Esquared Jul 20, 2016 3:31 AM in response to patnevinwasgood
    Level 6 (8,405 points)
    Mac OS X
    Jul 20, 2016 3:31 AM in response to patnevinwasgood

    Given the age of that MacBook Pro it also is possible that the battery is starting to swell. If Carolyn's suggestions don't solve the issue, have te battery checked by a repair shop (or do it yourself if you can).

  • by patnevinwasgood,

    patnevinwasgood patnevinwasgood Jul 20, 2016 3:32 AM in response to Carolyn Samit
    Level 1 (4 points)
    Notebooks
    Jul 20, 2016 3:32 AM in response to Carolyn Samit

    Thanks for the reply Carolyn. However, I cleaned my laptop with a micro fibre cloth when the problem first occurred about ten days ago. Sometimes if I don't use the mac, say overnight, for a period of time it will run ok for 6/7 minutes before playing up again so I guess if it was caused by dust or fingerprints then it would be continuous?

    Any other ideas??

  • by patnevinwasgood,

    patnevinwasgood patnevinwasgood Jul 20, 2016 3:34 AM in response to Esquared
    Level 1 (4 points)
    Notebooks
    Jul 20, 2016 3:34 AM in response to Esquared

    Thanks for the reply Esquared. I did remove the battery and it looked ok apart from the broken housing on the left screw. How do I know if the battery is good or not?

  • by seventy one,

    seventy one seventy one Jul 20, 2016 3:37 AM in response to patnevinwasgood
    Level 6 (15,068 points)
    Peripherals
    Jul 20, 2016 3:37 AM in response to patnevinwasgood

    Have you recently added a Wacom tablet and pen to the vicinity.  There are many examples of these causing interference.   Same thought could apply to the introduction of certain phone hubs and the like.  

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 20, 2016 4:12 AM in response to patnevinwasgood
    Level 9 (52,094 points)
    Mac OS X
    Jul 20, 2016 4:12 AM in response to patnevinwasgood

    patnevinwasgood wrote:

     

    How do I know if the battery is good or not?

    Look for any physical distortion of the battery, specifically any expansion.  If there is none detected, then that is not the problem.

     

    Ciao.

  • by patnevinwasgood,

    patnevinwasgood patnevinwasgood Jul 20, 2016 6:02 AM in response to seventy one
    Level 1 (4 points)
    Notebooks
    Jul 20, 2016 6:02 AM in response to seventy one

    Thanks seventy one, but no nothing like that intoduced into office area/house

  • by patnevinwasgood,

    patnevinwasgood patnevinwasgood Jul 20, 2016 6:05 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jul 20, 2016 6:05 AM in response to OGELTHORPE

    Thanks Ogelthorpe, battery looked fine to my untutored eye except the boken housing. Would the fact the battery was not secured tightly enough have any bearing?

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 20, 2016 6:28 AM in response to patnevinwasgood
    Level 9 (52,094 points)
    Mac OS X
    Jul 20, 2016 6:28 AM in response to patnevinwasgood

    Not being able to see it, I cannot say one way or the other with any authority.  I would guess that probably would not be the case since gravity would tend to keep it away from the trackpad.

     

    Ciao.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jul 26, 2016 9:02 AM in response to patnevinwasgood
    Level 10 (207,926 points)
    Applications
    Jul 26, 2016 9:02 AM in response to patnevinwasgood

    There are several possible causes for the behavior. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.

    1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.

    2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.

    3. Disconnect or power off each Bluetooth or USB pointing device, one at a time, testing as you go. You may be able to identify one that's malfunctioning. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device. If you have a desktop model without a built-in trackpad, at least one external pointing device must be active at all times.

    4. If your model has an infrared receiver for use with an Apple Remote, disable it.

    5. This step applies if you're using a portable Mac with a built-in trackpad, and you also use an external mouse or trackpad. Open the the Accessibility pane in System Preferences and select Mouse & Trackpad from the menu on the left. Check the box marked

              Ignore built-in trackpad when mouse or wireless trackpad is present

    Credit for this observation to ASC member PattMK.

    6. Reset the System Management Controller.

    7. If you're using a Bluetooth trackpad or mouse, investigate potential sources of interference, including USB 3 devices.

    8. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.

    9. A defective peripheral device or a damaged cable can cause the built-in trackpad of a MacBook to behave erratically. If you're using any wired peripherals, disconnect them one at a time and test.

    10. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.

    11. If you use Handoff, disable it in the General pane of System Preferences.

    12. If AirPlay mirroring to a TV is on, turn it off.

    13. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect a network intrusion. If they don't stop, an intrusion is not the cause.

    14. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

  • by patnevinwasgood,Solvedanswer

    patnevinwasgood patnevinwasgood Jul 26, 2016 9:01 AM in response to patnevinwasgood
    Level 1 (4 points)
    Notebooks
    Jul 26, 2016 9:01 AM in response to patnevinwasgood

    Hi everyone, thanks for all the replies/help on this issue. However, my problem seems to have been a faulty/damaged trackpad. I have replaced the trackpad and all seems working fine so far,  I will report back if it fails again. Perhaps other people with this issue could investigate this as a possible solution to their problem.

     

    First off I removed and cleaned the trackpad, no good, and then I took it to a local tech and he ordered a new trackpad and replaced same, thankfully that seems to have worked!

     

    Best of luck to anyone else with this issue.

  • by patnevinwasgood,

    patnevinwasgood patnevinwasgood Jul 26, 2016 9:02 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Jul 26, 2016 9:02 AM in response to Linc Davis

    Thanks Linc Davis, issue seems to have been the trackpad, fingers crossed!!