Trackpad/ Cursor acting erratically

Hi,

My Cursor/trackpad on my MBP 2011 is acting erratically and has a mind of its own. Desktops are shifting left and right randomly, the screen enlarges and Launchpad launches independently. The trackpad lacks sensitivity and thus it is almost impossible to control the cursor. The problem is the same in Safe Mode.


I have deleted all Bluetooth peripherals. I have undertaken a SMC and PRAM reset. I have removed the battery, which to my unqualified eye looked ok, albeit the left sided locking screw, closest to the drive, has lost it’s casing so the screw serves no purpose. However, I saw no bits of loose plastic in the machine.


If I check the box in Systems Preferences ‘Ignore built in trackpad when mouse or wireless trackpad is present’ and plug in a USB mouse the system is stable. However, if I plug out the USB mouse but leave the box checked it goes haywire again.


Any ideas please, I don’t know where to go from here?

MacBook Pro (13-inch Late 2011), OS X El Capitan (10.11.1)

Posted on Jul 20, 2016 3:14 AM

Reply
12 replies

Jul 26, 2016 9:02 AM in response to patnevinwasgood

There are several possible causes for the behavior. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.

1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.

2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.

3. Disconnect or power off each Bluetooth or USB pointing device, one at a time, testing as you go. You may be able to identify one that's malfunctioning. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device. If you have a desktop model without a built-in trackpad, at least one external pointing device must be active at all times.

4. If your model has an infrared receiver for use with an Apple Remote, disable it.

5. This step applies if you're using a portable Mac with a built-in trackpad, and you also use an external mouse or trackpad. Open the the Accessibility pane in System Preferences and select Mouse & Trackpad from the menu on the left. Check the box marked

Ignore built-in trackpad when mouse or wireless trackpad is present

Credit for this observation to ASC member PattMK.

6. Reset the System Management Controller.

7. If you're using a Bluetooth trackpad or mouse, investigate potential sources of interference, including USB 3 devices.

8. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.

9. A defective peripheral device or a damaged cable can cause the built-in trackpad of a MacBook to behave erratically. If you're using any wired peripherals, disconnect them one at a time and test.

10. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.

11. If you use Handoff, disable it in the General pane of System Preferences.

12. If AirPlay mirroring to a TV is on, turn it off.

13. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect a network intrusion. If they don't stop, an intrusion is not the cause.

14. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

Jul 26, 2016 9:01 AM in response to patnevinwasgood

Hi everyone, thanks for all the replies/help on this issue. However, my problem seems to have been a faulty/damaged trackpad. I have replaced the trackpad and all seems working fine so far, I will report back if it fails again. Perhaps other people with this issue could investigate this as a possible solution to their problem.


First off I removed and cleaned the trackpad, no good, and then I took it to a local tech and he ordered a new trackpad and replaced same, thankfully that seems to have worked!


Best of luck to anyone else with this issue.

Jul 20, 2016 3:32 AM in response to Carolyn Samit

Thanks for the reply Carolyn. However, I cleaned my laptop with a micro fibre cloth when the problem first occurred about ten days ago. Sometimes if I don't use the mac, say overnight, for a period of time it will run ok for 6/7 minutes before playing up again so I guess if it was caused by dust or fingerprints then it would be continuous?

Any other ideas??

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Trackpad/ Cursor acting erratically

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