My Mac wont let me click on certain apps?

Question

Level 1

10 points

My Mac wont let me click on certain apps?

I have a MacBook Air with El Capitan 10.11.3

So this only started up today, but what has happened is, is that when I open up microsoft apps like Word, PowerPoint, etc. I can't click on anything, I try to click full screen, nothing, I try to click to close it, nothing, just clicking on anything doesn't work, I have to force quit the app. But this doesn't happen just with microsoft apps, it's happening with the Messages app (iMessage), the App Store so I can't update the laptop so I can't check if thats the problem, and thats all I know that don't work so far. But it seems to work fine in Chrome and Spotify, and that's all I know that work so far. I've tried force quitting the apps and reopening them and shutting down my laptop and turning it back on but nothing is working. If anyone knows whats wrong or how to fix the problem that would be lovely.

Thanks.

MacBook Air, OS X El Capitan (10.11.3)

Posted on Jul 20, 2016 3:51 AM

Reply

Answer 1

Furluffy Author

Level 1

10 points

Jul 23, 2016 4:58 AM in response to Lexiepex

Actually I just solved the problem myself by plugging in my tablet and clicking on the apps that wouldn't work with the pen then just unplugging my tablet and clicking on it with the cursor and now it all works fine. Thanks for all your help though.

Reply

Answer 2

Furluffy Author

Level 1

10 points

Jul 22, 2016 2:18 AM in response to Lexiepex

I tried what you said and still nothing worked, but here is the etrecheck list:

EtreCheck version: 2.9.13 (267)

Report generated 2016-07-22 19:17:19

Download EtreCheck from https://etrecheck.com

Runtime 2:23

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Some Apple applications and Microsoft applications won’t allow me to click anything on them

Hardware Information:ⓘ

MacBook Air (11-inch, Mid 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir6,1

1 1.3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 637

Video Information:ⓘ

Intel HD Graphics 5000

Color LCD 1366 x 768

System Software:ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE SSD TS0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 103.70 GB (29.69 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 17.16 GB

USB Information:ⓘ

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Configuration files:ⓘ

/etc/hosts - Count: 1

System Integrity Protection status: disabled

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Applications/System Center 2012 Endpoint Protection.app

[loaded] com.microsoft.kext.scep_kac (4.5.21 - 2015-05-03) [Support]

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-07-22) [Support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.6.1 - SDK 10.9 - 2016-07-22) [Support]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.6.1 - SDK 10.9 - 2016-07-22) [Support]

[not loaded] com.zte.driver.cdc_ecm_qmi (1.4.1 - SDK 10.9 - 2016-07-22) [Support]

[not loaded] com.zte.driver.cdc_usb_bus (1.4.1 - SDK 10.9 - 2016-07-22) [Support]

/Library/Extensions/HuaweiDataCardDriver_10_9.kext/Contents/PlugIns

[not loaded] com.MBB.driver.MBBACMData (5.01.01.00 - SDK 10.8 - 2013-11-25) [Support]

[not loaded] com.MBB.driver.MBBActivateDriver (5.01.00 - SDK 10.8 - 2013-11-25) [Support]

[not loaded] com.MBB.driver.MBBEthernetData (5.01.01.00 - SDK 10.8 - 2013-11-25) [Support]

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6 - 2016-07-22) [Support]

[loaded] com.epson.driver.EPSONProjectorAudio (1.30 - SDK 10.4 - 2016-07-22) [Support]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.15-3 - SDK 10.11 - 2016-07-22) [Support]

System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 159 Apple tasks

[running] 73 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 46 Apple tasks

[loaded] 160 Apple tasks

[running] 84 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-06-06) [Support]

[loaded] com.citrix.AuthManager_Mac.plist (2015-03-17) [Support]

[running] com.citrix.ReceiverHelper.plist (2015-03-17) [Support]

[running] com.citrix.ServiceRecords.plist (2015-03-17) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2015-05-03) [Support]

[running] com.wacom.wacomtablet.plist (2015-12-17) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.agsservice.plist (2016-04-19) [Support]

[loaded] com.adobe.fpsaud.plist (2016-05-10) [Support]

[failed] com.meraki.agentd.plist (2015-11-12) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-07-21) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2014-05-09) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-01-09) [Support]

[running] com.microsoft.scep_daemon.plist (2014-10-29) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2015-05-03) [Support]

User Launch Agents:ⓘ

[loaded] com.bittorrent.uTorrent.plist (2016-04-16) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[running] com.spotify.webhelper.plist (2016-07-22) [Support]

Other Apps:ⓘ

[running] com.etresoft.EtreCheck.178592

[running] com.google.Chrome.50592

[running] com.wacom.TabletDriver.15072

[running] com.wacom.WacomTouchDriver.93472

[loaded] 403 Apple tasks

[running] 188 Apple tasks

Internet Plug-ins:ⓘ

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2015-12-17) [Support]

FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-14) [Support]

QuickTime Plugin: 7.7.3 (2016-07-22)

Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-14) Outdated! Update

Default Browser: 601 - SDK 10.11 (2016-07-22)

CitrixICAClientPlugIn: 11.9.15 - SDK 10.9 (2015-03-17) [Support]

SharePointBrowserPlugin: 14.4.9 - SDK 10.6 (2015-05-01) [Support]

Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-11) [Support]

MeetingJoinPlugin: Unknown - SDK 10.6 (2015-05-03) [Support]

JavaAppletPlugin: Java 8 Update 45 (2015-05-03) Check version

3rd Party Preference Panes:ⓘ

Flash Player (2016-05-10) [Support]

Java (2015-04-11) [Support]

WacomTablet (2015-12-17) [Support]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

3% Google Chrome

2% coreaudiod

2% Google Chrome Helper(17)

1% fontd

1% kernel_task

Top Processes by Memory:ⓘ

2.16 GB Google Chrome Helper(17)

482 MB kernel_task

193 MB mdworker(15)

156 MB Google Chrome

86 MB mds_stores

Virtual Memory Information:ⓘ

107 MB Free RAM

3.89 GB Used RAM (836 MB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Jul 22, 2016, 07:16:33 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-191633_[redacted].crash

/usr/local/sbin/m_agent

Jul 22, 2016, 07:16:18 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-191618_[redacted].crash

Jul 22, 2016, 07:16:02 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-191602_[redacted].crash

Jul 22, 2016, 07:16:01 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-191601_[redacted].crash

Jul 22, 2016, 07:12:58 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-191258_[redacted].crash

Jul 22, 2016, 07:11:44 PM Self test - passed

Jul 22, 2016, 07:09:01 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-190901_[redacted].crash

Jul 22, 2016, 07:08:47 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-190847_[redacted].crash

Jul 22, 2016, 07:08:37 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-190837_[redacted].crash

Jul 22, 2016, 07:00:20 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-190020_[redacted].crash

Jul 22, 2016, 06:50:09 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-185009_[redacted].crash

Jul 22, 2016, 06:41:01 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-184101_[redacted].crash

Jul 22, 2016, 06:40:46 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-184046_[redacted].crash

Jul 22, 2016, 06:40:29 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-184029_[redacted].crash

Jul 22, 2016, 06:40:15 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-184015_[redacted].crash

Jul 22, 2016, 06:40:14 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-184014_[redacted].crash

Jul 22, 2016, 06:24:08 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-182408_[redacted].crash

Jul 22, 2016, 06:20:42 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-182042_[redacted].crash

Jul 22, 2016, 06:07:17 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-180717_[redacted].crash

Jul 22, 2016, 04:31:08 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-163108_[redacted].crash

Jul 22, 2016, 04:30:52 PM /Library/Logs/DiagnosticReports/m_agent_2016-07-22-163052_[redacted].crash

Jul 22, 2016, 07:01:45 AM /Library/Logs/DiagnosticReports/Google Drive_2016-07-22-070145_[redacted].crash

com.google.GoogleDrive - /Applications/Google Drive.app/Contents/MacOS/Google Drive

Reply

Answer 3

Lexiepex

Level 6

14,108 points

Jul 22, 2016 1:45 AM in response to Furluffy

So everything freezes.

Remove all entries in SystemPreferences->Users&Groups->LoginItems, with the minus sign underneath, then restart. Then:

It could well be software that does not belong: anything installed Antivirus, Cleaner, Booster, and what have you?

If, uninstall that, then restart.

Also waiting for the etrecheck list, see one of the posts above.

Reply

Answer 4

Furluffy Author

Level 1

10 points

Jul 22, 2016 2:40 AM in response to seventy one

I've had the tablet since christmas, but the tablet only works when plugged into a power source and plugged into my laptop through the hdmi and usb port. I can't be the tablet or the pen because I use this laptop for school and I still encounter this problem at school. My Bluetooth is also turned off because I barely need to use AirDrop or anything Bluetooth related.

Reply

Answer 5

seventy one

Level 7

27,466 points

Jul 22, 2016 2:48 AM in response to Furluffy

I only mentioned it because there have been several reports of interference from the tablet or pen or both, when situated in the vicinity of the machine.

Try moving them out of the room for half a day, just to see if there is a difference

Reply

Answer 6

Lexiepex

Level 6

14,108 points

Jul 22, 2016 2:54 AM in response to Furluffy

1. As 71 says: The wacom software is suspect at the moment, uninstall it (see a lot of other threads.

2. Even more disturbing is the Sophos software (Endpoint protection) you should uninstall it, it is counterproductive.

3. Uninstall bittorrent: it is very unsafe and sends out details about you and your mac when being used.

4. remove Meraki software. It looks as if you already did that, but there is still a LaunchDaemon running.

5. Soundflower as in point 4, kexts running.

6. You do not need any Huawei software, this software is badly programmed, and the mac can handle the cards without these drivers.

7. I don't see any reason to have ZTE drivers (Zeuss) installed either.

8. I am not sure why SIP is disabled, Microsoft software perhaps? Updating the Microsoft software eliminates this need.

Lex

Reply

Answer 7

Oct 23, 2016 4:25 AM in response to Furluffy

The exact same thing has happened to me! It works after I plug in the Wacom and press it with the pen, but after putting my Mac to sleep I have to do it again. I'd love to figure out a way to fix it without having to plug in my Wacom every time it happens.

Reply

Answer 8

JimmyCMPIT

Level 7

29,306 points

Jul 20, 2016 10:34 AM in response to Furluffy

reboot into safe mode

Try safe mode if your Mac doesn't finish starting up - Apple Support

then reboot normally

if the problem persists post an etrecheck report for further analysis

www.etrecheck.com

Reply

Answer 9

appreciate

Level 4

1,278 points

Jul 21, 2016 2:18 AM in response to Furluffy

An apple article is there : Mac OS X: How to troubleshoot a software issue - Apple Support

Reply

Answer 10

swebb99

Level 1

10 points

Jul 21, 2016 4:45 AM in response to Furluffy

Are you sure an auto update to 10.11.6 hasn't taken place because a lot of people are having the same issue after the update to that.

https://discussions.apple.com/thread/7615912

Reply

Answer 11

Lexiepex

Level 6

14,108 points

Jul 21, 2016 4:59 AM in response to Furluffy

If you did not update ElCapitan, as 71 asked, download the Combo Update and install it. It may even help when you are up to date already.

Download OS X El Capitan 10.11.6 Combo Update

Reply

Answer 12

seventy one

Level 7

27,466 points

Jul 21, 2016 2:23 AM in response to Furluffy

How long have you been using 10.11.3 El Capitan, and why haven't you further updated. That may be part of the problem.

Reply

Answer 13

Barney-15E

Level 10

122,828 points

Jul 21, 2016 4:20 AM in response to Furluffy

Are your Microsoft Apps up to date? There have been a few patches, lately.

Reply

Answer 14

Furluffy Author

Level 1

10 points

Jul 21, 2016 5:33 AM in response to seventy one

I don't know how long i've been using it, but I just haven't had the time to update and now I can't since I cant click on anything in the appstore.

Reply

Answer 15

Furluffy Author

Level 1

10 points

Jul 21, 2016 5:35 AM in response to Barney-15E

Yes they are up to date, I just tried loading my mac in safe mode and opened a microsoft and it did the auto check for update so I updated them then, but they still don't let me click.

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