iPad onscreen keyboard is inserting letters which are adjacent to what I'd typed

Hi,


I was just wondering if anyone else has come across a particularly annoying bug in the iPad onscreen keyboard where it will insert a letter which is adjacent to the one you actually intended to type? (For instance, the word 'else' I typed above had come out as 'elae', and 'thanks' can come out as 'yhanks') This has happened to me, across all applications, in all versions of iOS 9 I've tried (which is all versions from iOS 9.3 onwards). I'm using an iPad Air 2. Thanks all, cheers,


arko2

iPad Air, iOS 9.3.3

Posted on Jul 30, 2016 7:50 AM

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30 replies

Aug 2, 2016 1:27 AM in response to bobseufert

Bob, just a quick update on the steps I've taken with the iPad and the results I've gotten... I did indeed Reset All Settings (although to my surprise, it remembered things like my Apple ID for iCloud and the iTunes Store!), but unfortunately, it didn't seem to make very much of a difference in terms of the adjacent letters being recognised issue... However, this did lead to a *huge* discovery on my part, which was that I had had "auto-correction" turned off in keyboard settings, and when it is turned on, it is *much* easier to operate with the on-screen keyboard! Maybe this is why the majority of iPad users don't encounter many of the problems we've talked about in this thread...?


Lastly, I did try out SwiftKey to see if it was any better than the standard keyboard, and, although I certainly wouldn't want to jump to any conclusions or make rash pronouncements (as there must be many thousands or millions of iPad users using keyboards like SwiftKey very happily), it *seems* that unfortunately SwiftKey seems to suffer from the same key mis-recognition bug as the stock Apple keyboard (maybe they both share some backend code from Apple or something?). Just to show you that I don't think I'm imagining it, I'm just attaching a screenshot I took, where I was typing some random text into Mail... as you can see, I typed the word "rain" (it had auto-corrected it to this) but the letters it *thought* I had typed was "rajn" (just like the stock keyboard).


I didn't spend very much time with SwiftKey, but in the brief time I played with it, it seemed that while it was very snappy and responsive to use, unfortunately in terms of accuracy of recognition, it didn't seem all that much better than the stock keyboard. So now, I'm just making do with whatever the iPad will let me do (in terms of typing), with auto-correction turned on, which touch-wood seems to be working reasonably well (I have sent this reply from the iPad)! Many thanks again for your assistance Bob and trust you stay well also!

Aug 2, 2016 6:35 AM in response to bobseufert

Aloha Bob, thanks... I think for the moment, especially with auto-correction enabled, I can probably live with the situation on iOS 9.3.3... I guess it's just that as I have been documenting and recording and troubleshooting this problem on various versions of iOS 9 for several months now, at this stage I'm happy to just use it in whatever form it's currently operating in 🙂 But I agree that one of those steps (restoring, or restoring as new), would be the next step to take in trying to troubleshoot the problem, if the typing situation proves to be unworkable (and also it would be very interesting to see if iOS 10 does bring any keyboard-related improvements)... and, thanks for the feedback link -- I have actually already sent Apple some feedback about what I considered to be the most serious problems with the iPad keyboard 🙂 Thanks Bob, best regards, Arko

Aug 2, 2016 4:09 PM in response to arko2

This can be a symptom of a faulty touchscreen. I've seen it many times over the years on many different Apple devices. It looks like you have ruled out all possible software issues. I'd be confident that a new screen will fix your problem.

Your options in this case is to either have Apple swap out the entire device (at a cost), or there are independent repairers around who can replace the screen for you.

Aug 2, 2016 10:28 PM in response to ChitlinsCC

Hi ChitlinsCC, thanks, I think you're right, if this was a widespread software issue affecting all kinds of keyboards, many folks would be complaining about it... but, I think I have found the reason why many more iPad users don't complain about this issue, which is that having the "auto-correction" option enabled covers a multitude of sins... that is, since I've had auto-correction enabled (after resetting settings), although occasionally I've "caught it" thinking that I pressed a letter adjacent to the one I pressed, the end result has been that the errors in my typing have all but gone... so, although there indeed seems to be an underlying problem with the iPad keyboard mis-recognising key presses, I think I'm happy to live with the current situation, as enabling "auto-correction" appears to have, finally, made iPad typing practicable for me!


So, basically, this is why I probably won't be taking the iPad into the Genius Bar at the moment... I guess as the "end-user" of the product, I just want to stop fighting with my iPad and/or Apple, and just use it! Hope this helps, and thanks for the reply, regards,


Arko

Aug 2, 2016 10:37 PM in response to SunOfRa78

Hi SunOfRa, thanks for this... I guess I just have to monitor and see how typing with "auto-correction" enabled goes... if it's not too frustrating, then I might just make do with my current iPad setup and screen, but if it's a "tearing-your-hair-out" situation again, then I might indeed both take it to the Genius Bar (as ChitlinsCC suggested) and consider getting the touch-screen replaced! Thanks for the suggestion, and it's good to know that you're a repairer in Australia! 🙂

Aug 3, 2016 6:15 AM in response to ChitlinsCC

Hey ChitlinsCC, I just wanted to say (although this is pretty much what I'd said previously!) that the main reason I'm not taking the iPad to the Genius Bar right now, or investigating potential hardware problems, is that enabling auto-correction seems to have taken the worst off the typing problems I was experiencing (I'm having the bug of adjacent letters inadvertently being recognised very rarely now). I really appreciate all the suggestions and possible avenues for troubleshooting you'd given, cheers, arko.

Aug 22, 2016 3:02 AM in response to SunOfRa78

Hi, if anyone is still reading this thread, I wanted to thank Bob Seufert, ChitlinsCC, and also SunOfRa78 for their help… I wanted to say, in hindsight I felt quite stupid for having posted without having tried such an obvious solution as enabling "auto-correction" in keyboard preferences (as that has all but fixed my problems and made the iPad usable again), but thanks very much anyway for your suggestions and help, as otherwise I wouldn’t have thought of it! And also, I hope you guys didn’t mind that you put so much time and effort into your suggestions to me (such as getting my iPad hardware fixed), only to not have me take up all of those suggestions (as I’d managed to solve the problem by that point) — hope you didn’t feel your time/effort was wasted!

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iPad onscreen keyboard is inserting letters which are adjacent to what I'd typed

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