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I went through Apple support and they had me reinstall office, reboot in safe mode, reinstall OS X and then the last suggestion was to do a clean install of OS X. None of this fixed my issue. I went through Microsoft and they gave me much the same suggestions. Nothing is working. Is there any suggestions?
I had this problem as well, but serendipitously found that if I closed my Dragon for Mac software, Microsoft Word did not crash. If I re-open Dragon, Word crashes. This is reproducible. I do not know if you are using voice recognition software, but closing Dragon for Mac has solved my problem.
Does it show any kind of error message?
Microsoft says there's a known issue:
Customers report that Word 2016 for Mac crashes and returns the error "There is a serious disk error on file".
We're currently investigating this issue, and we'll post updates here as we know more.
Here is the very beginning of the error log:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Exception Code: KERN_INVALID_ADDRESS (0x00000000c02bc044)
Date/Time: 2016-08-03 21:01:05 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x32
Application Version: 15.24.0.160709
Crashed Module Name: CFNetwork
Crashed Module Version: 760.6.3
Crashed Module Offset: 0x0023ee69
Blame Module Name: OutlookCore
Blame Module Version: 15.24.0.160709
Blame Module TimeStamp: 0x57815281
Blame Module Offset: 0x00000000001db71b
StackHash: ffffc2e5
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 15
Thread 0:
# 1 0x97ecb49a in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x0001449a) 0x0
# 2 0x99441dc6 in ___CFRunLoopServiceMachPort + 0x000000D6 (CoreFoundation + 0x00090dc6) 0x0
# 3 0x994411d1 in ___CFRunLoopRun + 0x000005F1 (CoreFoundation + 0x000901d1) 0xbff71608
# 4 0x99440976 in _CFRunLoopRunSpecific + 0x00000186 (CoreFoundation + 0x0008f976) 0xbff722c8
# 5 0x994407db in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x0008f7db) 0xbff72378
# 6 0x9641e2f1 in _RunCurrentEventLoopInMode + 0x0000010B (HIToolbox + 0x0002c2f1) 0xbff723a8
# 7 0x9641e0f3 in _ReceiveNextEventCommon + 0x000001F7 (HIToolbox + 0x0002c0f3) 0xbff723d8
# 8 0x9641deec in __BlockUntilNextEventMatchingListInModeWithFilter + 0x00000063 (HIToolbox + 0x0002beec) 0xbff72458
# 9 0x91b222e2 in __DPSNextEvent + 0x0000041D (AppKit + 0x0004e2e2) 0xbff72488
# 10 0x91b2185b in -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x00000421 (AppKit + 0x0004d85b) 0xbff72878
# 11 0x91b21432 in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x00000079 (AppKit + 0x0004d432) 0xbff72b98
# 12 0x96a7f in (Microsoft Outlook + 0x00008a7f) 0xbff72bc8
# 13 0x91b14b47 in -[NSApplication run] + 0x00000427 (AppKit + 0x00040b47) 0xbff72bf8
# 14 0x91adb469 in _NSApplicationMain + 0x0000065E (AppKit + 0x00007469) 0xbff72ca8
# 15 0x967bd6ad in _start + 0x00000001 (libdyld.dylib + 0x000036ad) 0xbff72cf8
X86 Thread State:
eax: 0xffffffe1 ebx: 0x07000806 ecx: 0xbff7157c edx: 0x97ecb49a
edi: 0x00002817 esi: 0xbff716b8 ebp: 0xbff715b8 esp: 0xbff7157c
ss: 0x00000023 eip: 0x97ecb49a cs: 0x0000000b ds: 0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags: 0x00000206
Thread 1:
# 1 0x97ed37fa in _kevent_qos + 0x0000000A (libsystem_kernel.dylib + 0x0001c7fa) 0x0
# 2 0x9876e3be in __dispatch_autorelease_pool_pop + 0x00000000 (libdispatch.dylib + 0x000073be) 0x0
X86 Thread State:
eax: 0x00000001 ebx: 0x00000000 ecx: 0xb009265c edx: 0x00000000
edi: 0xb00926d0 esi: 0x9876e711 ebp: 0xb00926f8 esp: 0xb009265c
ss: 0x00000023 eip: 0x97ed37fa cs: 0x0000000b ds: 0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags: 0x00000246
Exception: EXC_BAD_ACCESS usually indicates that your Outlook Profile/Identity is corrupt.
Create a new profile and see if the crashing stops.
Create a new Profile (Identity) in Outlook v15
Add your IMAP accounts and let your data download from the server. Note: IMAP does not save your contacts or calendars. Do you have that data on Outlook 2011?
**(Fair disclosure: OfficeforMacHelp is my site. I may receive some form of compensation, financial or otherwise, from links on my site.)
Have a look at this:
Re: Office Preview Outlook 2016 crashes
It's for a beta version of Office 2016, but might be the same issue.
I just tried that, and it still crashes....this is so frustrating as I need to run office for work. I am almost to the point of giving up on OS X and just running in bootcamp.
Did you perform a complete uninstall of office or just moved the applications to trash?
Yes I did the complete uninstall. I also went to drastic measures and did a clean install of OS X and office.
Your error report indicate it's your Profile. It's not the install. You can prove that by testing in a new User.
CREATE A NEW USER
Go to System Preferences --> Create a New User in Users & Groups.
Switch to the New User by logging out under the Apple in the Menu Bar.
Log into the new User.
You can skip logging in with an Apple ID. Hit continue then skip.
Only Apple apps will be in the Dock.
Go to Applications.
Open Outlook.
If yes, then the problem is with your base files.
If no, then the problem is in your User's folder.
I did a support call with Microsoft and they took remote control of my machine and uninstalled it.
I just created a new user, started word, excel and powerpoint, and powerpoint crashed. Here is the beginning of the log:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Exception Code: KERN_INVALID_ADDRESS (0x0000000060000018)
Date/Time: 2016-08-03 21:53:38 +0000
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Bitness: x32
Application Version: 15.24.0.160709
Crashed Module Name: CFNetwork
Crashed Module Version: 760.6.3
Crashed Module Offset: 0x0023ee69
Blame Module Name: MicrosoftCSI
Blame Module Version: 15.24.0.160709
Blame Module TimeStamp: 0x5781528d
Blame Module Offset: 0x00000000006e33db
StackHash: 1141
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 48
Thread 0:
# 1 0x97ecb49a in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x0001449a) 0x0
# 2 0x99441dc6 in ___CFRunLoopServiceMachPort + 0x000000D6 (CoreFoundation + 0x00090dc6) 0x0
# 3 0x994411d1 in ___CFRunLoopRun + 0x000005F1 (CoreFoundation + 0x000901d1) 0xbffabe48
# 4 0x99440976 in _CFRunLoopRunSpecific + 0x00000186 (CoreFoundation + 0x0008f976) 0xbffacb08
# 5 0x994407db in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x0008f7db) 0xbffacbb8
# 6 0x9641e2f1 in _RunCurrentEventLoopInMode + 0x0000010B (HIToolbox + 0x0002c2f1) 0xbffacbe8
# 7 0x9641e0f3 in _ReceiveNextEventCommon + 0x000001F7 (HIToolbox + 0x0002c0f3) 0xbffacc18
# 8 0x9641deec in __BlockUntilNextEventMatchingListInModeWithFilter + 0x00000063 (HIToolbox + 0x0002beec) 0xbffacc98
# 9 0x91b222e2 in __DPSNextEvent + 0x0000041D (AppKit + 0x0004e2e2) 0xbffaccc8
# 10 0x91b2185b in -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x00000421 (AppKit + 0x0004d85b) 0xbffad0b8
# 11 0x91b21432 in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x00000079 (AppKit + 0x0004d432) 0xbffad3d8
# 12 0x91db0a60 in -[NSApplication _doModalLoop:peek:] + 0x000002E4 (AppKit + 0x002dca60) 0xbffad408
# 13 0x91fb4b90 in ___35-[NSApplication runModalForWindow:]_block_invoke + 0x000000B6 (AppKit + 0x004e0b90) 0xbffad458
# 14 0x91dae0ad in -[NSApplication runModalForWindow:] + 0x00000090 (AppKit + 0x002da0ad) 0xbffad4e8
# 15 0x2b95d8b in (MicrosoftSetupUI + 0x0000ad8b) 0xbffad568
# 16 0x998965a9 in -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 0x0000042F (Foundation + 0x000375a9) 0xbffad588
# 17 0x998960e5 in -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 0x000000A0 (Foundation + 0x000370e5) 0xbffad648
# 18 0x2b95d44 in (MicrosoftSetupUI + 0x0000ad44) 0xbffad678
# 19 0x2b935b1 in (MicrosoftSetupUI + 0x000085b1) 0xbffad698
# 20 0x2b943f2 in (MicrosoftSetupUI + 0x000093f2) 0xbffad6b8
# 21 0x2b94b00 in (MicrosoftSetupUI + 0x00009b00) 0xbffad788
# 22 0x6f24b in (Microsoft PowerPoint + 0x0001d24b) 0xbffad7a8
# 23 0x78b6f in (Microsoft PowerPoint + 0x00026b6f) 0xbffad7e8
# 24 0x7872d in (Microsoft PowerPoint + 0x0002672d) 0xbffad818
# 25 0x998b37a2 in ___57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_2 + 0x00000032 (Foundation + 0x000547a2) 0xbffad948
# 26 0x9945a144 in ___CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 0x00000014 (CoreFoundation + 0x000a9144) 0xbffad968
# 27 0x9945a0cb in ____CFXRegistrationPost_block_invoke + 0x0000004B (CoreFoundation + 0x000a90cb) 0xbffad978
# 28 0x9945a03c in __CFXRegistrationPost + 0x000001CC (CoreFoundation + 0x000a903c) 0xbffad998
# 29 0x99459d76 in ____CFXNotificationPost_block_invoke + 0x00000036 (CoreFoundation + 0x000a8d76) 0xbffad9d8
# 30 0x994136f3 in -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 0x000006B3 (CoreFoundation + 0x000626f3) 0xbffada08
# 31 0x99412912 in __CFXNotificationPost + 0x00000272 (CoreFoundation + 0x00061912) 0xbffadda8
# 32 0x998658b4 in -[NSNotificationCenter postNotificationName:object:userInfo:] + 0x0000005C (Foundation + 0x000068b4) 0xbffadf18
# 33 0x91c7d794 in -[NSApplication _postDidFinishNotification] + 0x000001B4 (AppKit + 0x001a9794) 0xbffadf48
# 34 0x91c7d442 in -[NSApplication _sendFinishLaunchingNotification] + 0x000000F9 (AppKit + 0x001a9442) 0xbffadf88
# 35 0x91b27626 in -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 0x0000030F (AppKit + 0x00053626) 0xbffadfb8
# 36 0x91b26f7b in -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 0x00000123 (AppKit + 0x00052f7b) 0xbffae088
# 37 0x9bf62db2 in -[NSObject performSelector:withObject:withObject:] + 0x00000054 (libobjc.A.dylib + 0x0000adb2) 0xbffae0c8
# 38 0x998b7080 in ___76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke + 0x00000076 (Foundation + 0x00058080) 0xbffae0f8
# 39 0x998b6bd7 in -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 0x000001C3 (Foundation + 0x00057bd7) 0xbffae128
# 40 0x998b69d2 in __NSAppleEventManagerGenericHandler + 0x000000D3 (Foundation + 0x000579d2) 0xbffae1f8
# 41 0x97e93281 in aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 0x00000253 (AE + 0x00036281) 0xbffae298
# 42 0x97e64ca5 in dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 0x0000002C (AE + 0x00007ca5) 0xbffae3d8
# 43 0x97e64bb8 in _aeProcessAppleEvent + 0x0000012B (AE + 0x00007bb8) 0xbffae408
# 44 0x9642e85a in _AEProcessAppleEvent + 0x00000037 (HIToolbox + 0x0003c85a) 0xbffae448
# 45 0x91b22834 in __DPSNextEvent + 0x0000096F (AppKit + 0x0004e834) 0xbffae478
# 46 0x91b2185b in -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x00000421 (AppKit + 0x0004d85b) 0xbffae868
# 47 0x91b21432 in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x00000079 (AppKit + 0x0004d432) 0xbffaeb88
# 48 0x91b14b47 in -[NSApplication run] + 0x00000427 (AppKit + 0x00040b47) 0xbffaebb8
# 49 0x91adb469 in _NSApplicationMain + 0x0000065E (AppKit + 0x00007469) 0xbffaec68
# 50 0x54b13 in (Microsoft PowerPoint + 0x00002b13) 0xbffaecb8
# 51 0x967bd6ad in _start + 0x00000001 (libdyld.dylib + 0x000036ad) 0xbffaecd8
What happened when you tried to launch Outlook in the new User?
Since PP crashed, this indicates some issue at the base level. Do you still have Office 2011 installed. I have on occasion seen removing Office 2011 fixed issues with Office 2016. Usually it's fonts. You could just try moving the Microsoft fonts folder in the main Library/Fonts folder to the Desktop then empty font caches using Font Nuke.
There is a 64 bit version is you are interested in trying it. Under Help in the Menu bar select "Check for Updates". Select Insider Fast and it will download the newest version that is 64 bit.
One other thought if you have an external drive. Install El Capitan and Office 2016. You'll be booted into a clean install. Does it work now?
I have never installed office 2011 on this machine. I will try the 64 bit version and moving fonts and report back.
There will be no Microsoft fonts folder if you have not installed Office 2011. Fonts for Office 2016 are installed in each app package.
Office 2016 crashes on OS X 10.11.6
