I went through Apple support and they had me reinstall office, reboot in safe mode, reinstall OS X and then the last suggestion was to do a clean install of OS X. None of this fixed my issue. I went through Microsoft and they gave me much the same suggestions. Nothing is working. Is there any suggestions?
What happened when you tried to launch Outlook in the new User?
Since PP crashed, this indicates some issue at the base level. Do you still have Office 2011 installed. I have on occasion seen removing Office 2011 fixed issues with Office 2016. Usually it's fonts. You could just try moving the Microsoft fonts folder in the main Library/Fonts folder to the Desktop then empty font caches using Font Nuke.
There is a 64 bit version is you are interested in trying it. Under Help in the Menu bar select "Check for Updates". Select Insider Fast and it will download the newest version that is 64 bit.
What happened when you tried to launch Outlook in the new User?
Since PP crashed, this indicates some issue at the base level. Do you still have Office 2011 installed. I have on occasion seen removing Office 2011 fixed issues with Office 2016. Usually it's fonts. You could just try moving the Microsoft fonts folder in the main Library/Fonts folder to the Desktop then empty font caches using Font Nuke.
There is a 64 bit version is you are interested in trying it. Under Help in the Menu bar select "Check for Updates". Select Insider Fast and it will download the newest version that is 64 bit.
Do you have an O365 subscription or did you buy Office 2016? What kind of installer?
I have an O365 subscription, downloaded latest installer from Microsoft.
I asked when you switched to a new User, did you ever try opening Outlook? I know PP was an issue in the new User, but did Outlook open?
I opened all of the office apps at the same time. Powerpoint was the first to crash, then they all crashed shortly afterwards.
Do you have any virus software installed?
No
When you did a clean install how did you bring back your data? Did you use Migration?
No, I downloaded and installed all of my applications again
Have you ever done a clean install of El Capitan and then tried to install Office without doing anything else first?
Yes, I have and it appeared to work for a bit, then failed. I am doing as you suggested right now and doing a clean install to an external drive. Once that is complete I will install office. How long should I wait before deciding everything is ok and installing more apps?
Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here (and recommended by Apple Support personnel) in the ASC to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
As soon as my install to external drive is complete, I will try etrecheck
Your error report indicate it's your Profile. It's not the install. You can prove that by testing in a new User.
CREATE A NEW USER
Go to System Preferences --> Create a New User in Users & Groups.
Switch to the New User by logging out under the Apple in the Menu Bar.
Log into the new User.
You can skip logging in with an Apple ID. Hit continue then skip.
Only Apple apps will be in the Dock.
Go to Applications.
Open Outlook.
If yes, then the problem is with your base files.
If no, then the problem is in your User's folder.
Did you perform a complete uninstall of office or just moved the applications to trash?
Exception: EXC_BAD_ACCESS usually indicates that your Outlook Profile/Identity is corrupt.
Create a new profile and see if the crashing stops.
Create a new Profile (Identity) in Outlook v15
Add your IMAP accounts and let your data download from the server. Note: IMAP does not save your contacts or calendars. Do you have that data on Outlook 2011?
**(Fair disclosure: OfficeforMacHelp is my site. I may receive some form of compensation, financial or otherwise, from links on my site.)
I installed the 64bit version and I did font nuke, and it still crashes
Your situation is certainly not normal. Let's see if we can find what is causing your problem. Please answer all questions.
Do you have an O365 subscription or did you buy Office 2016? What kind of installer?
I asked when you switched to a new User, did you ever try opening Outlook? I know PP was an issue in the new User, but did Outlook open?
Do you have any virus software installed?
When you did a clean install how did you bring back your data? Did you use Migration?
Have you ever done a clean install of El Capitan and then tried to install Office without doing anything else first?
Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here (and recommended by Apple Support personnel) in the ASC to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
Yes I used the uninstaller for flash. I have a macbook pro retina, so I cannot change ram. I did run the test and it said my ram was ok. The reports were from my internal drive, I have since booted from my external drive which only has OS X and office 2016 installed. So far I have not had any issues.
So over the weekend, I formatted my internal drive and started again. From the clean install of OS X I then loaded office 2016. The system ran all weekend with no issues. Today I decided to install the Global Protect VPN software so that I access my work network, and within 15 minutes office apps started crashing. I have since uninstalled Global Protect and the system seems stable again. I suppose this is good news, but what are my options for getting this to work on my system?
I suggest asking a new question with Global Protect VPN in the subject. This should get the attention of users that are expect in VPN. You can link back to this discussion.
Microsoft might be able to help now that you have isolated the cause of the crashes.
I'll see if I can get any feedback on this and report back.
Anywhere
This is dangerous. You need to set to App Store and identified developers.
Global Protect(VPN software)
I wonder if this stops the activation process when the Office apps are launched. When you add GP back, verify that the apps still work correctly. You might need to disable in the future if you need to activate again.
Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-31) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-01) [Support]
QuickTime Plugin: 7.7.3 (2016-07-08)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-01) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-08)
You have an 2 versions of Flash installed. However, it's now recommended that you completely remove Flash for security concerns. Most videos will play in HTML5 if you don't have Flash installed. If you do need to play a Flash video you can use Chrome. It has a built in Flash player.
Silverlight is also a security risk. See How to update Silverlight - or uninstall it completely!
One other thought if you have an external drive. Install El Capitan and Office 2016. You'll be booted into a clean install. Does it work now?
Does it show any kind of error message?
Microsoft says there's a known issue:
Customers report that Word 2016 for Mac crashes and returns the error "There is a serious disk error on file".
We're currently investigating this issue, and we'll post updates here as we know more.
When you add other apps, do them one at a time. Give it some time before adding others so you can verify there is no conflict. I wouldn't expect any but your situation is unusual so we need to be extra careful.
Have a look at this:
Re: Office Preview Outlook 2016 crashes
It's for a beta version of Office 2016, but might be the same issue.
I just created a new user, started word, excel and powerpoint, and powerpoint crashed. Here is the beginning of the log:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Exception Code: KERN_INVALID_ADDRESS (0x0000000060000018)
Date/Time: 2016-08-03 21:53:38 +0000
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Bitness: x32
Application Version: 15.24.0.160709
Crashed Module Name: CFNetwork
Crashed Module Version: 760.6.3
Crashed Module Offset: 0x0023ee69
Blame Module Name: MicrosoftCSI
Blame Module Version: 15.24.0.160709
Blame Module TimeStamp: 0x5781528d
Blame Module Offset: 0x00000000006e33db
StackHash: 1141
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 48
Thread 0:
# 1 0x97ecb49a in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x0001449a) 0x0
# 2 0x99441dc6 in ___CFRunLoopServiceMachPort + 0x000000D6 (CoreFoundation + 0x00090dc6) 0x0
# 3 0x994411d1 in ___CFRunLoopRun + 0x000005F1 (CoreFoundation + 0x000901d1) 0xbffabe48
# 4 0x99440976 in _CFRunLoopRunSpecific + 0x00000186 (CoreFoundation + 0x0008f976) 0xbffacb08
# 5 0x994407db in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x0008f7db) 0xbffacbb8
# 6 0x9641e2f1 in _RunCurrentEventLoopInMode + 0x0000010B (HIToolbox + 0x0002c2f1) 0xbffacbe8
# 7 0x9641e0f3 in _ReceiveNextEventCommon + 0x000001F7 (HIToolbox + 0x0002c0f3) 0xbffacc18
# 8 0x9641deec in __BlockUntilNextEventMatchingListInModeWithFilter + 0x00000063 (HIToolbox + 0x0002beec) 0xbffacc98
# 9 0x91b222e2 in __DPSNextEvent + 0x0000041D (AppKit + 0x0004e2e2) 0xbffaccc8
# 10 0x91b2185b in -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x00000421 (AppKit + 0x0004d85b) 0xbffad0b8
# 11 0x91b21432 in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x00000079 (AppKit + 0x0004d432) 0xbffad3d8
# 12 0x91db0a60 in -[NSApplication _doModalLoop:peek:] + 0x000002E4 (AppKit + 0x002dca60) 0xbffad408
# 13 0x91fb4b90 in ___35-[NSApplication runModalForWindow:]_block_invoke + 0x000000B6 (AppKit + 0x004e0b90) 0xbffad458
# 14 0x91dae0ad in -[NSApplication runModalForWindow:] + 0x00000090 (AppKit + 0x002da0ad) 0xbffad4e8
# 15 0x2b95d8b in (MicrosoftSetupUI + 0x0000ad8b) 0xbffad568
# 16 0x998965a9 in -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 0x0000042F (Foundation + 0x000375a9) 0xbffad588
# 17 0x998960e5 in -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 0x000000A0 (Foundation + 0x000370e5) 0xbffad648
# 18 0x2b95d44 in (MicrosoftSetupUI + 0x0000ad44) 0xbffad678
# 19 0x2b935b1 in (MicrosoftSetupUI + 0x000085b1) 0xbffad698
# 20 0x2b943f2 in (MicrosoftSetupUI + 0x000093f2) 0xbffad6b8
# 21 0x2b94b00 in (MicrosoftSetupUI + 0x00009b00) 0xbffad788
# 22 0x6f24b in (Microsoft PowerPoint + 0x0001d24b) 0xbffad7a8
# 23 0x78b6f in (Microsoft PowerPoint + 0x00026b6f) 0xbffad7e8
# 24 0x7872d in (Microsoft PowerPoint + 0x0002672d) 0xbffad818
# 25 0x998b37a2 in ___57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_2 + 0x00000032 (Foundation + 0x000547a2) 0xbffad948
# 26 0x9945a144 in ___CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 0x00000014 (CoreFoundation + 0x000a9144) 0xbffad968
# 27 0x9945a0cb in ____CFXRegistrationPost_block_invoke + 0x0000004B (CoreFoundation + 0x000a90cb) 0xbffad978
# 28 0x9945a03c in __CFXRegistrationPost + 0x000001CC (CoreFoundation + 0x000a903c) 0xbffad998
# 29 0x99459d76 in ____CFXNotificationPost_block_invoke + 0x00000036 (CoreFoundation + 0x000a8d76) 0xbffad9d8
# 30 0x994136f3 in -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 0x000006B3 (CoreFoundation + 0x000626f3) 0xbffada08
# 31 0x99412912 in __CFXNotificationPost + 0x00000272 (CoreFoundation + 0x00061912) 0xbffadda8
# 32 0x998658b4 in -[NSNotificationCenter postNotificationName:object:userInfo:] + 0x0000005C (Foundation + 0x000068b4) 0xbffadf18
# 33 0x91c7d794 in -[NSApplication _postDidFinishNotification] + 0x000001B4 (AppKit + 0x001a9794) 0xbffadf48
# 34 0x91c7d442 in -[NSApplication _sendFinishLaunchingNotification] + 0x000000F9 (AppKit + 0x001a9442) 0xbffadf88
# 35 0x91b27626 in -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 0x0000030F (AppKit + 0x00053626) 0xbffadfb8
# 36 0x91b26f7b in -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 0x00000123 (AppKit + 0x00052f7b) 0xbffae088
# 37 0x9bf62db2 in -[NSObject performSelector:withObject:withObject:] + 0x00000054 (libobjc.A.dylib + 0x0000adb2) 0xbffae0c8
# 38 0x998b7080 in ___76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke + 0x00000076 (Foundation + 0x00058080) 0xbffae0f8
# 39 0x998b6bd7 in -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 0x000001C3 (Foundation + 0x00057bd7) 0xbffae128
# 40 0x998b69d2 in __NSAppleEventManagerGenericHandler + 0x000000D3 (Foundation + 0x000579d2) 0xbffae1f8
# 41 0x97e93281 in aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 0x00000253 (AE + 0x00036281) 0xbffae298
# 42 0x97e64ca5 in dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 0x0000002C (AE + 0x00007ca5) 0xbffae3d8
# 43 0x97e64bb8 in _aeProcessAppleEvent + 0x0000012B (AE + 0x00007bb8) 0xbffae408
# 44 0x9642e85a in _AEProcessAppleEvent + 0x00000037 (HIToolbox + 0x0003c85a) 0xbffae448
# 45 0x91b22834 in __DPSNextEvent + 0x0000096F (AppKit + 0x0004e834) 0xbffae478
# 46 0x91b2185b in -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x00000421 (AppKit + 0x0004d85b) 0xbffae868
# 47 0x91b21432 in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x00000079 (AppKit + 0x0004d432) 0xbffaeb88
# 48 0x91b14b47 in -[NSApplication run] + 0x00000427 (AppKit + 0x00040b47) 0xbffaebb8
# 49 0x91adb469 in _NSApplicationMain + 0x0000065E (AppKit + 0x00007469) 0xbffaec68
# 50 0x54b13 in (Microsoft PowerPoint + 0x00002b13) 0xbffaecb8
# 51 0x967bd6ad in _start + 0x00000001 (libdyld.dylib + 0x000036ad) 0xbffaecd8
Office 2016 crashes on OS X 10.11.6
