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I went through Apple support and they had me reinstall office, reboot in safe mode, reinstall OS X and then the last suggestion was to do a clean install of OS X. None of this fixed my issue. I went through Microsoft and they gave me much the same suggestions. Nothing is working. Is there any suggestions?
OK,
I installed the 64bit version and I did font nuke, and it still crashes
I installed the 64bit version and I did font nuke, and it still crashes
Your situation is certainly not normal. Let's see if we can find what is causing your problem. Please answer all questions.
Do you have an O365 subscription or did you buy Office 2016? What kind of installer?
I asked when you switched to a new User, did you ever try opening Outlook? I know PP was an issue in the new User, but did Outlook open?
Do you have any virus software installed?
When you did a clean install how did you bring back your data? Did you use Migration?
Have you ever done a clean install of El Capitan and then tried to install Office without doing anything else first?
Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here (and recommended by Apple Support personnel) in the ASC to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
Do you have an O365 subscription or did you buy Office 2016? What kind of installer?
I have an O365 subscription, downloaded latest installer from Microsoft.
I asked when you switched to a new User, did you ever try opening Outlook? I know PP was an issue in the new User, but did Outlook open?
I opened all of the office apps at the same time. Powerpoint was the first to crash, then they all crashed shortly afterwards.
Do you have any virus software installed?
No
When you did a clean install how did you bring back your data? Did you use Migration?
No, I downloaded and installed all of my applications again
Have you ever done a clean install of El Capitan and then tried to install Office without doing anything else first?
Yes, I have and it appeared to work for a bit, then failed. I am doing as you suggested right now and doing a clean install to an external drive. Once that is complete I will install office. How long should I wait before deciding everything is ok and installing more apps?
Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here (and recommended by Apple Support personnel) in the ASC to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
As soon as my install to external drive is complete, I will try etrecheck
When you did a clean install how did you bring back your data? Did you use Migration?
No, I downloaded and installed all of my applications again
Did you restore any Preferences from your User's Library or the main Library?
How long should I wait before deciding everything is ok and installing more apps?
It's unclear if it's another app that is conflicting. I don't remember seeing that as an issue before. As I mentioned you have a very strange issue. Let's take it one step at a time. First to get a stable install of Office.
What are your other must have apps?
I did do anything specific to restore preferences other than logging in with my apple id.
Below is the log from EtreCheck. I have the external drive configured, and I will let it run for a while to see if it crashes.
EtreCheck version: 2.9.13 (267)
Report generated 2016-08-04 16:23:26
Download EtreCheck from https://etrecheck.com
Runtime 1:27
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
Description:
Office 2016 apps are crashing
Hardware Information: ⓘ
MacBook Pro (Retina, 13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro12,1
1 2.9 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 8
Video Information: ⓘ
Intel Iris Graphics 6100
Color LCD 2560 x 1600
SyncMaster 2048 x 1152 @ 60 Hz
MBW-SERIAL 1680 x 1050 @ 60 Hz
System Software: ⓘ
OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 233.36 GB (115.37 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 266.05 GB (164.80 GB free)
USB Information: ⓘ
Broadcom Corp. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Anywhere
Kernel Extensions: ⓘ
/Applications/GlobalProtect.app
[loaded] com.paloaltonetworks.kext.pangpd (1.0.0 - SDK 10.7 - 2016-08-01) [Support]
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (11.2.1 32626 - SDK 10.9 - 2016-07-31) [Support]
[not loaded] com.parallels.kext.netbridge (11.2.1 32626 - SDK 10.9 - 2016-07-31) [Support]
[not loaded] com.parallels.kext.usbconnect (11.2.1 32626 - SDK 10.9 - 2016-07-31) [Support]
[not loaded] com.parallels.kext.vnic (11.2.1 32626 - SDK 10.9 - 2016-07-31) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 152 Apple tasks
[running] 79 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 46 Apple tasks
[loaded] 159 Apple tasks
[running] 85 Apple tasks
Launch Agents: ⓘ
[running] com.paloaltonetworks.gp.pangpa.plist (2016-08-01) [Support]
[running] com.paloaltonetworks.gp.pangps.plist (2016-08-01) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-07-09) [Support]
[not loaded] com.paloaltonetworks.gp.pangpsd.plist (2016-08-01) [Support]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Other Apps: ⓘ
[running] com.acrylic.WalletAgent
[loaded] 392 Apple tasks
[running] 188 Apple tasks
Internet Plug-ins: ⓘ
Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-31) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-01) [Support]
QuickTime Plugin: 7.7.3 (2016-07-08)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-01) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-08)
User internet Plug-ins: ⓘ
WebEx64: 1.1.0 - SDK 10.10 (2016-06-01) [Support]
Safari Extensions: ⓘ
Open in Internet Explorer - Parallels - http://www.parallels.com (2016-07-31)
Wallet - Acrylic Software - http://www.acrylicapps.com/ (2016-08-02)
3rd Party Preference Panes: ⓘ
Flash Player (2016-06-28) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
25% mdworker(16)
5% WindowServer
4% kernel_task
3% fontd
2% parentalcontrolsd
Top Processes by Memory: ⓘ
686 MB kernel_task
442 MB softwareupdated
303 MB com.apple.WebKit.WebContent(3)
270 MB mdworker(16)
221 MB Mail
Virtual Memory Information: ⓘ
3.50 GB Free RAM
4.50 GB Used RAM (1.29 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Aug 4, 2016, 04:19:30 PM Self test - passed
Aug 4, 2016, 09:40:51 AM /Library/Logs/DiagnosticReports/FontNuke_2016-08-04-094051_[redacted].cpu_resou rce.diag [Details]
/Applications/FontNuke.app/Contents/MacOS/FontNuke
Aug 4, 2016, 09:32:24 AM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-08-04-093224_[redacted].crash
com.microsoft.Word - /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word
Aug 3, 2016, 03:51:40 PM /Library/Logs/DiagnosticReports/Microsoft Error Reporting_2016-08-03-155140_[redacted].hang
/Applications/Microsoft Outlook.app/Contents/SharedSupport/Microsoft Error Reporting.app/Contents/MacOS/Microsoft Error Reporting
Aug 3, 2016, 11:10:03 AM ~/Library/Logs/DiagnosticReports/filezilla_2016-08-03-111003_[redacted].crash
de.filezilla - /Applications/FileZilla.app/Contents/MacOS/filezilla
Aug 3, 2016, 09:24:46 AM /Library/Logs/DiagnosticReports/Microsoft Error Reporting_2016-08-03-092446_[redacted].hang
Aug 3, 2016, 09:24:38 AM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-08-03-092438_[redacted].hang
/Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Aug 3, 2016, 09:23:14 AM /Library/Logs/DiagnosticReports/Microsoft Error Reporting_2016-08-03-092314_[redacted].hang
Aug 3, 2016, 09:22:48 AM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-08-03-092248_[redacted].hang
Aug 3, 2016, 09:22:14 AM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-08-03-092214_[redacted].hang
Aug 3, 2016, 09:22:06 AM /Library/Logs/DiagnosticReports/Microsoft Error Reporting_2016-08-03-092206_[redacted].hang
Aug 3, 2016, 09:21:39 AM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-08-03-092139_[redacted].hang
Aug 3, 2016, 09:20:48 AM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-08-03-092048_[redacted].hang
Aug 3, 2016, 09:12:22 AM ~/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-08-03-091222_[redacted].crash
Aug 2, 2016, 09:24:21 AM /Library/Logs/DiagnosticReports/Microsoft Excel_2016-08-02-092421_[redacted].hang
/Applications/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
Also, here is a list of apps that I want/need
Office 2016
Parallels
FileZilla
Global Protect(VPN software)
Skype
Paintbrush
Gimp
Wallet
If you have Parallels, why do you have bootcamp?
I don't see a problem with the other apps.
Have you ever tried installing the Windows version of Office in Parallels? Curious if it would install OK.
Anywhere
This is dangerous. You need to set to App Store and identified developers.
Global Protect(VPN software)
I wonder if this stops the activation process when the Office apps are launched. When you add GP back, verify that the apps still work correctly. You might need to disable in the future if you need to activate again.
Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-31) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-01) [Support]
QuickTime Plugin: 7.7.3 (2016-07-08)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-01) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-08)
You have an 2 versions of Flash installed. However, it's now recommended that you completely remove Flash for security concerns. Most videos will play in HTML5 if you don't have Flash installed. If you do need to play a Flash video you can use Chrome. It has a built in Flash player.
Silverlight is also a security risk. See How to update Silverlight - or uninstall it completely!
i run bootcamp and parallels. Some apps like solid works for example run better in boot camp than parallels. In fact the only thing I normally run in parallels is Microsoft Visio, because I cannot find a program for mac to read and edit visio files. Office is installed on my windows partition, but I prefer to run the mac version of the software. I have no issues if I run office in parallels.
There is a few programs I wanted to run that are not on the app store. The global protect vpn software is not normally turned on. I just need to use it to log into my work when I am at home. I will try removing flash and silverlight and see if that helps.
OK, I uninstalled flash and silverlight, and then ran Etrecheck again and it crashed. Here is the crash log:
Process: EtreCheck [3939]
Path: /Users/USER/Downloads/EtreCheck.app/Contents/MacOS/EtreCheck
Identifier: com.etresoft.EtreCheck
Version: 2.9.13 (267)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: EtreCheck [3939]
User ID: 501
Date/Time: 2016-08-05 09:16:54.530 -0700
OS Version: Mac OS X 10.11.6 (15G31)
Report Version: 11
Anonymous UUID: 9507B1C4-E6DD-A4A0-2446-89CB828A520A
Sleep/Wake UUID: A663F92A-1AC7-4C70-9E48-A3A8E3366468
Time Awake Since Boot: 4800 seconds
Time Since Wake: 140 seconds
System Integrity Protection: enabled
Crashed Thread: 4 Dispatch queue: com.apple.root.default-qos
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Failed to set posix_spawn_file_actions for fd -1 at index 0 with errno 9'
abort() called
terminating with uncaught exception of type NSException
Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff95d2e4f2 __exceptionPreprocess + 178
1 libobjc.A.dylib 0x00007fff8e60df7e objc_exception_throw + 48
2 CoreFoundation 0x00007fff95d954bd +[NSException raise:format:] + 205
3 Foundation 0x00007fff87b1285d -[NSConcreteTask launchWithDictionary:] + 2494
4 EtreCheck 0x000000010002939d EtreCheck + 168861
5 libdispatch.dylib 0x00007fff98d9f93d _dispatch_call_block_and_release + 12
6 libdispatch.dylib 0x00007fff98d9440b _dispatch_client_callout + 8
7 libdispatch.dylib 0x00007fff98d9829b _dispatch_root_queue_drain + 1890
8 libdispatch.dylib 0x00007fff98d97b00 _dispatch_worker_thread3 + 91
9 libsystem_pthread.dylib 0x00007fff97a2e4de _pthread_wqthread + 1129
10 libsystem_pthread.dylib 0x00007fff97a2c341 start_wqthread + 13
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff97d09f72 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff97d093b3 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff95ca31c4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff95ca268c __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff95ca1ed8 CFRunLoopRunSpecific + 296
5 com.apple.HIToolbox 0x00007fff91b93935 RunCurrentEventLoopInMode + 235
6 com.apple.HIToolbox 0x00007fff91b9376f ReceiveNextEventCommon + 432
7 com.apple.HIToolbox 0x00007fff91b935af _BlockUntilNextEventMatchingListInModeWithFilter + 71
8 com.apple.AppKit 0x00007fff88f82df6 _DPSNextEvent + 1067
9 com.apple.AppKit 0x00007fff88f82226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454
10 com.apple.AppKit 0x00007fff88f76d80 -[NSApplication run] + 682
11 com.apple.AppKit 0x00007fff88f40368 NSApplicationMain + 1176
12 com.etresoft.EtreCheck 0x00000001000017a4 0x100000000 + 6052
Thread 1:
0 libsystem_kernel.dylib 0x00007fff97d105e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97a2e578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff97a2c341 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff97d10efa kevent_qos + 10
1 libdispatch.dylib 0x00007fff98d9a165 _dispatch_mgr_invoke + 216
2 libdispatch.dylib 0x00007fff98d99dcd _dispatch_mgr_thread + 52
Thread 3:: Dispatch queue: com.apple.root.default-qos
0 libsystem_kernel.dylib 0x00007fff97d11362 read + 10
1 com.apple.Foundation 0x00007fff87a6206a _NSReadFromFileDescriptorWithProgress + 240
2 com.apple.Foundation 0x00007fff87b15195 -[NSConcreteFileHandle readDataOfLength:] + 481
3 com.etresoft.EtreCheck 0x00000001000290bd 0x100000000 + 168125
4 com.etresoft.EtreCheck 0x000000010001c7f1 0x100000000 + 116721
5 com.etresoft.EtreCheck 0x0000000100038b61 0x100000000 + 232289
6 com.etresoft.EtreCheck 0x00000001000386be 0x100000000 + 231102
7 com.etresoft.EtreCheck 0x00000001000382c5 0x100000000 + 230085
8 com.etresoft.EtreCheck 0x0000000100026e29 0x100000000 + 159273
9 com.etresoft.EtreCheck 0x0000000100026c00 0x100000000 + 158720
10 com.etresoft.EtreCheck 0x0000000100025ae5 0x100000000 + 154341
11 com.etresoft.EtreCheck 0x000000010000c19d 0x100000000 + 49565
12 libdispatch.dylib 0x00007fff98d9f93d _dispatch_call_block_and_release + 12
13 libdispatch.dylib 0x00007fff98d9440b _dispatch_client_callout + 8
14 libdispatch.dylib 0x00007fff98d9829b _dispatch_root_queue_drain + 1890
15 libdispatch.dylib 0x00007fff98d97b00 _dispatch_worker_thread3 + 91
16 libsystem_pthread.dylib 0x00007fff97a2e4de _pthread_wqthread + 1129
17 libsystem_pthread.dylib 0x00007fff97a2c341 start_wqthread + 13
Thread 4 Crashed:: Dispatch queue: com.apple.root.default-qos
0 libsystem_kernel.dylib 0x00007fff97d0ff06 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff97a314ec pthread_kill + 90
2 libsystem_c.dylib 0x00007fff9bc7d6df abort + 129
3 libc++abi.dylib 0x00007fff9209cc11 abort_message + 257
4 libc++abi.dylib 0x00007fff920c2e17 default_terminate_handler() + 267
5 libobjc.A.dylib 0x00007fff8e6106ae _objc_terminate() + 103
6 libc++abi.dylib 0x00007fff920c000e std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff920c0083 std::terminate() + 51
8 libdispatch.dylib 0x00007fff98d9441f _dispatch_client_callout + 28
9 libdispatch.dylib 0x00007fff98d9829b _dispatch_root_queue_drain + 1890
10 libdispatch.dylib 0x00007fff98d97b00 _dispatch_worker_thread3 + 91
11 libsystem_pthread.dylib 0x00007fff97a2e4de _pthread_wqthread + 1129
12 libsystem_pthread.dylib 0x00007fff97a2c341 start_wqthread + 13
Activity ID: 0x0000000000009b3c
Activity Name: sendAction:
Activity Image Path: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
Activity Image UUID: F3411F6E-DD87-34D0-8C68-C69B2205E41D
Activity Offset: 0x002b1dbd
Activity Running Time: 60.231779 sec
Trace Messages (reverse chronological seconds):
59.559195 CFNetwork 0x000080002fe08e4d Format not found
59.559830 CFNetwork 0x000080002fe08e4d Format not found
59.559854 CFNetwork 0x00007fff9a24092b TCP Conn 0x1003ab250 started
Thread 5:
0 libsystem_kernel.dylib 0x00007fff97d105e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97a2e578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff97a2c341 start_wqthread + 13
Thread 6:: Dispatch queue: com.apple.root.default-qos
0 libsystem_kernel.dylib 0x00007fff97d1010a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff9bc9ed0f nanosleep + 199
2 libsystem_c.dylib 0x00007fff9bc9eb6f sleep + 42
3 com.etresoft.EtreCheck 0x0000000100026ccc 0x100000000 + 158924
4 libdispatch.dylib 0x00007fff98d9f93d _dispatch_call_block_and_release + 12
5 libdispatch.dylib 0x00007fff98d9440b _dispatch_client_callout + 8
6 libdispatch.dylib 0x00007fff98d9829b _dispatch_root_queue_drain + 1890
7 libdispatch.dylib 0x00007fff98d97b00 _dispatch_worker_thread3 + 91
8 libsystem_pthread.dylib 0x00007fff97a2e4de _pthread_wqthread + 1129
9 libsystem_pthread.dylib 0x00007fff97a2c341 start_wqthread + 13
Thread 7:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff97d09f72 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff97d093b3 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff95ca31c4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff95ca268c __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff95ca1ed8 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff9a207a6d +[NSURLConnection(Loader) _resourceLoadLoop:] + 412
6 com.apple.Foundation 0x00007fff87a7fe64 __NSThread__start__ + 1351
7 libsystem_pthread.dylib 0x00007fff97a2e99d _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff97a2e91a _pthread_start + 168
9 libsystem_pthread.dylib 0x00007fff97a2c351 thread_start + 13
Thread 8:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x00007fff97d09f72 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff97d093b3 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff95ca31c4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff95ca268c __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff95ca1ed8 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff890d8d95 _NSEventThread + 149
6 libsystem_pthread.dylib 0x00007fff97a2e99d _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff97a2e91a _pthread_start + 168
8 libsystem_pthread.dylib 0x00007fff97a2c351 thread_start + 13
Thread 9:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff97d0fdb6 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff97a2f75e _pthread_cond_wait + 821
2 com.apple.CoreVideo 0x00007fff9a77c0d8 CVDisplayLink::waitUntil(unsigned long long) + 232
3 com.apple.CoreVideo 0x00007fff9a77bed1 CVDisplayLink::runIOThread() + 511
4 com.apple.CoreVideo 0x00007fff9a77b9a9 startIOThread(void*) + 147
5 libsystem_pthread.dylib 0x00007fff97a2e99d _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff97a2e91a _pthread_start + 168
7 libsystem_pthread.dylib 0x00007fff97a2c351 thread_start + 13
Thread 10:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff97d0fdb6 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff97a2f728 _pthread_cond_wait + 767
2 libc++.1.dylib 0x00007fff8e57e68f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
3 com.apple.JavaScriptCore 0x00007fff92f5b7bb JSC::GCThread::waitForNextPhase() + 171
4 com.apple.JavaScriptCore 0x00007fff92f5b608 JSC::GCThread::gcThreadMain() + 88
5 com.apple.JavaScriptCore 0x00007fff92f50f82 ***::threadEntryPoint(void*) + 178
6 com.apple.JavaScriptCore 0x00007fff92f50eaf ***::wtfThreadEntryPoint(void*) + 15
7 libsystem_pthread.dylib 0x00007fff97a2e99d _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff97a2e91a _pthread_start + 168
9 libsystem_pthread.dylib 0x00007fff97a2c351 thread_start + 13
Thread 11:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff97d0fdb6 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff97a2f728 _pthread_cond_wait + 767
2 libc++.1.dylib 0x00007fff8e57e68f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
3 com.apple.JavaScriptCore 0x00007fff92f5b7bb JSC::GCThread::waitForNextPhase() + 171
4 com.apple.JavaScriptCore 0x00007fff92f5b608 JSC::GCThread::gcThreadMain() + 88
5 com.apple.JavaScriptCore 0x00007fff92f50f82 ***::threadEntryPoint(void*) + 178
6 com.apple.JavaScriptCore 0x00007fff92f50eaf ***::wtfThreadEntryPoint(void*) + 15
7 libsystem_pthread.dylib 0x00007fff97a2e99d _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff97a2e91a _pthread_start + 168
9 libsystem_pthread.dylib 0x00007fff97a2c351 thread_start + 13
Thread 12:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff97d0fdb6 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff97a2f728 _pthread_cond_wait + 767
2 libc++.1.dylib 0x00007fff8e57e68f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
3 com.apple.JavaScriptCore 0x00007fff92f5b7bb JSC::GCThread::waitForNextPhase() + 171
4 com.apple.JavaScriptCore 0x00007fff92f5b608 JSC::GCThread::gcThreadMain() + 88
5 com.apple.JavaScriptCore 0x00007fff92f50f82 ***::threadEntryPoint(void*) + 178
6 com.apple.JavaScriptCore 0x00007fff92f50eaf ***::wtfThreadEntryPoint(void*) + 15
7 libsystem_pthread.dylib 0x00007fff97a2e99d _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff97a2e91a _pthread_start + 168
9 libsystem_pthread.dylib 0x00007fff97a2c351 thread_start + 13
Thread 13:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x00007fff97d1010a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff9bc9ed0f nanosleep + 199
2 libsystem_c.dylib 0x00007fff9bc9ec02 usleep + 54
3 com.apple.AppKit 0x00007fff8926b3e4 -[NSUIHeartBeat _heartBeatThread:] + 2181
4 com.apple.Foundation 0x00007fff87a7fe64 __NSThread__start__ + 1351
5 libsystem_pthread.dylib 0x00007fff97a2e99d _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff97a2e91a _pthread_start + 168
7 libsystem_pthread.dylib 0x00007fff97a2c351 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff97d105e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97a2e578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff97a2c341 start_wqthread + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff97d105e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97a2e578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff97a2c341 start_wqthread + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff97d105e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97a2e578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff97a2c341 start_wqthread + 13
Thread 4 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x0000700000199848 rdx: 0x0000000000000000
rdi: 0x0000000000003407 rsi: 0x0000000000000006 rbp: 0x0000700000199870 rsp: 0x0000700000199848
r8: 0x0000000000000003 r9: 0x00007fff920c3e4c r10: 0x000000000c000000 r11: 0x0000000000000206
r12: 0x00007000001999d0 r13: 0x00007fff79aa0140 r14: 0x000070000019a000 r15: 0x00007000001998b0
rip: 0x00007fff97d0ff06 rfl: 0x0000000000000206 cr2: 0x00007fff79fd5008
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
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0x1060f0000 - 0x1060f0fe7 +cl_kernels (???) <CDCF403C-FED0-419E-8100-0BEB3E8121E0> cl_kernels
0x107422000 - 0x10748eff7 com.apple.driver.AppleIntelBDWGraphicsMTLDriver (10.14.73 - 10.1.4) <E61D4A3E-B678-374C-BBDA-1C9074E548DA> /System/Library/Extensions/AppleIntelBDWGraphicsMTLDriver.bundle/Contents/MacOS /AppleIntelBDWGraphicsMTLDriver
0x109800000 - 0x109d47ff7 com.apple.driver.AppleIntelBDWGraphicsGLDriver (10.14.73 - 10.1.4) <CCA592C9-E526-36FF-B0C4-C12D2C72FEA9> /System/Library/Extensions/AppleIntelBDWGraphicsGLDriver.bundle/Contents/MacOS/ AppleIntelBDWGraphicsGLDriver
0x10f33e000 - 0x10f351ff7 com.apple.webcontentfilter.framework (5.1 - 5.1) <3DD4187A-82DB-3B74-B9BC-E2EFA876711D> /System/Library/PrivateFrameworks/WebContentAnalysis.framework/WebContentAnalys is
0x7fff63aac000 - 0x7fff63ae3a47 dyld (360.22) <DC81CC9D-651A-3A45-8809-928282052BD3> /usr/lib/dyld
0x7fff8655e000 - 0x7fff86609fff com.apple.PDFKit (3.1 - 3.1) <27AF3C85-1C0B-389C-856C-2E527620C195> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x7fff8660a000 - 0x7fff8699ffdb com.apple.vImage (8.0 - 8.0) <4BAC9B6F-7482-3580-8787-AB0A5B4D331B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff869fd000 - 0x7fff86a14fff libmarisa.dylib (4) <E4919B03-D9BD-3AF8-B436-C415C98E3F0A> /usr/lib/libmarisa.dylib
0x7fff86a15000 - 0x7fff86a18fff com.apple.Mangrove (1.0 - 1) <2D86B3AD-64C3-3BB4-BC66-1CFD0C90E844> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x7fff86a1b000 - 0x7fff86a23ffb libsystem_dnssd.dylib (625.60.4) <80189998-32B0-316C-B5C5-53857486713D> /usr/lib/system/libsystem_dnssd.dylib
0x7fff86a24000 - 0x7fff86a27ff7 com.apple.help (1.3.3 - 46) <35DA4D48-0BC2-35A1-8D7C-40905CDF4F64> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff86a28000 - 0x7fff86a5fff7 com.apple.LDAPFramework (2.4.28 - 194.5) <9AE33BF2-FB17-342D-8F1E-5F83C6E6EB69> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff86a64000 - 0x7fff86a6cfef libsystem_platform.dylib (74.40.2) <29A905EF-6777-3C33-82B0-6C3A88C4BA15> /usr/lib/system/libsystem_platform.dylib
0x7fff86a6d000 - 0x7fff86b9aff3 com.apple.CoreText (352.0 - 494.12) <ADBE8355-D4F5-3316-A6C4-D641D615CEC4> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff86b9b000 - 0x7fff86bbffff com.apple.quartzfilters (1.10.0 - 1.10.0) <F5C482E2-5AFB-3959-8C01-C149D48E7583> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x7fff86c4e000 - 0x7fff86c59fff libGL.dylib (12.1) <70D51643-04AC-3400-8F11-A6FC25985289> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff86c5a000 - 0x7fff86c66ff7 com.apple.OpenDirectory (10.11 - 194) <31A67AD5-5CC2-350A-96D7-821DF4BC4196> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff86c67000 - 0x7fff86ca1ff7 com.apple.DebugSymbols (132 - 132) <23A42C53-B941-3871-9EE2-4C87A46005B5> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff86d0d000 - 0x7fff86d13fff com.apple.IOAccelerator (205.11 - 205.11) <C51BF724-F8E8-3B9F-806E-A00C65056445> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelera tor
0x7fff86d14000 - 0x7fff86d3dfff com.apple.ProtectedCloudStorage (1.0 - 1) <7436B2B3-943A-3500-B099-80F133B3E002> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/Pr otectedCloudStorage
0x7fff86d3e000 - 0x7fff86e65fff com.apple.LaunchServices (728.13 - 728.13) <DF9A69C3-06AD-3062-A40A-50ED12CA18CA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff86e66000 - 0x7fff870fcfff libmecabra.dylib (696.5) <EF6C0BD4-5FE8-34FB-8ADF-69A53CEC97A9> /usr/lib/libmecabra.dylib
0x7fff8713a000 - 0x7fff8718cfff com.apple.CloudDocs (1.0 - 383.13) <5FD9138D-09D9-3B97-BBAD-5692E1687F30> /System/Library/PrivateFrameworks/CloudDocs.framework/Versions/A/CloudDocs
0x7fff87355000 - 0x7fff8739aff7 com.apple.coreservices.SharedFileList (24.4 - 24.5) <1D2AD77B-778F-3253-A295-3D0A32A8121C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SharedF ileList.framework/Versions/A/SharedFileList
0x7fff8739b000 - 0x7fff873a7fff com.apple.HelpData (2.1.4 - 90) <10608EEC-B613-309C-96E6-5A40AB951FA4> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x7fff873a8000 - 0x7fff873beff7 libLinearAlgebra.dylib (1162.2) <FFE54EDF-F06F-3C0A-864A-4CA7BBFD4B2D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLinearAlgebra.dylib
0x7fff873bf000 - 0x7fff873e1fff com.apple.IconServices (68.1 - 68.1) <CDEEDBE6-F53B-3BA1-82D4-23BCA3DD8949> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x7fff873e2000 - 0x7fff8746bff7 com.apple.PerformanceAnalysis (1.0 - 1) <1BC106BB-3C7F-37C9-8496-43F584A6F304> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff8746f000 - 0x7fff874e3ff7 com.apple.Heimdal (4.0 - 2.0) <5D365381-8B5E-3259-8867-FC4A7D307BDE> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff87858000 - 0x7fff87859fff libDiagnosticMessagesClient.dylib (100) <4243B6B4-21E9-355B-9C5A-95A216233B96> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff879e0000 - 0x7fff879f7ff7 libsystem_coretls.dylib (83.40.5) <C90DAE38-4082-381C-A185-2A6A8B677628> /usr/lib/system/libsystem_coretls.dylib
0x7fff879f8000 - 0x7fff87a46fff libcurl.4.dylib (90) <12E01E4B-24C9-394C-9D2C-85CF85D5F459> /usr/lib/libcurl.4.dylib
0x7fff87a47000 - 0x7fff87a49ff7 com.apple.xpc.ServiceManagement (1.0 - 1) <D96D7A6D-EDEB-35EE-B5D9-E33A3BF011B5> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff87a4a000 - 0x7fff87d9efff com.apple.Foundation (6.9 - 1259) <71A9D3A0-0B1F-3E3A-86F3-1486365A6EF2> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff87e0d000 - 0x7fff87efdff7 libJP2.dylib (1459) <5212E346-B7FC-31F4-B4F7-CF1DD9BBAFBB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff87f60000 - 0x7fff882dbffb com.apple.VideoToolbox (1.0 - 1731.15.206) <19DD020F-128A-32B0-96A4-A51F111B549F> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff882df000 - 0x7fff88424fff com.apple.QTKit (7.7.3 - 2943.12) <79EA2D04-09EC-3266-A5F7-A4AACA97FE1E> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff88487000 - 0x7fff884a0fff com.apple.CFOpenDirectory (10.11 - 194) <11F95672-55E0-3F9D-9171-5E8C56AEE948> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff884a1000 - 0x7fff886c2ff7 com.apple.CoreImage (11.4.0 - 366.4.19) <F5B7B115-E43A-3C61-A6AD-EFCDE7FC43A1> /System/Library/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x7fff886c3000 - 0x7fff886d7fff com.apple.CoreDuetDaemonProtocol (1.0 - 1) <1D60D60C-914A-3BAB-8607-79F68F4C712E> /System/Library/PrivateFrameworks/CoreDuetDaemonProtocol.framework/Versions/A/C oreDuetDaemonProtocol
0x7fff8875a000 - 0x7fff8875bfff libsystem_secinit.dylib (20) <32B1A8C6-DC84-3F4F-B8CE-9A52B47C3E6B> /usr/lib/system/libsystem_secinit.dylib
0x7fff887cb000 - 0x7fff887cdfff com.apple.loginsupport (1.0 - 1) <9B2F5F9B-ED38-313F-B798-D2B667BCD6B5> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport
0x7fff887ce000 - 0x7fff887cefff libenergytrace.dylib (10.40.1) <0A491CA7-3451-3FD5-999A-58AB4362682B> /usr/lib/libenergytrace.dylib
0x7fff88969000 - 0x7fff8898dfff com.apple.MultitouchSupport.framework (304.12 - 304.12) <65CB7653-EACD-3ADB-ABB6-2E0671708301> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff889b6000 - 0x7fff88c9bffb com.apple.CoreServices.CarbonCore (1136.2 - 1136.2) <2DBAFC9A-6CD6-351D-B1F4-87D81AA6D640> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff88c9c000 - 0x7fff88ca4fff libGFXShared.dylib (12.1) <5A0C2493-200C-30BE-97D5-8E8C0B8E604D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff88cf3000 - 0x7fff88d0fff7 libsystem_malloc.dylib (67.40.1) <5748E8B2-F81C-34C6-8B13-456213127678> /usr/lib/system/libsystem_malloc.dylib
0x7fff88d10000 - 0x7fff88d29fff com.apple.openscripting (1.7.1 - 169.1) <36EBF6A7-334A-3197-838F-E8C7B27FCDBB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff88d3f000 - 0x7fff88d6dff7 com.apple.CoreServicesInternal (248.2 - 248.2) <6E111F0A-D7F1-3738-ADE7-CF983BD4EC8B> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff88d8a000 - 0x7fff88df9fff com.apple.datadetectorscore (7.0 - 460) <E8616F01-90AC-3863-B18C-426E6DD1ACDE> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff88dfa000 - 0x7fff88e17ff7 com.apple.AppleVPAFramework (2.1.2 - 2.1.2) <41378C0B-B56A-3A73-9BD0-E06FA1F87B8C> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
0x7fff88e18000 - 0x7fff88e59ff7 libGLU.dylib (12.1) <CD7A5916-3E3C-3EF3-A275-B281016B99CB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff88e6e000 - 0x7fff88f28fff com.apple.DiscRecording (9.0.1 - 9010.4.3) <540853B2-B123-3560-8023-C92EE229051A> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff88f3a000 - 0x7fff89b63ff7 com.apple.AppKit (6.9 - 1404.47) <F3411F6E-DD87-34D0-8C68-C69B2205E41D> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff89b64000 - 0x7fff89b68fff libcache.dylib (75) <9548AAE9-2AB7-3525-9ECE-A2A7C4688447> /usr/lib/system/libcache.dylib
0x7fff89b69000 - 0x7fff89b74fff libkxld.dylib (3248.60.10) <991CDFE9-AB87-321B-A4B2-5EFE64DDCF74> /usr/lib/system/libkxld.dylib
0x7fff89bb7000 - 0x7fff89bd9ff7 com.apple.Sharing (442.13.6 - 442.13.6) <DDD2811C-6ECB-32F2-8EE1-69BF9657B4A8> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff89bda000 - 0x7fff89c45ff7 com.apple.framework.CoreWLAN (11.0 - 1101.20) <3B35C543-7FCE-333F-80C1-432FA41DDCDE> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff89c46000 - 0x7fff89c49fff libCoreVMClient.dylib (119.5) <560D70FB-709F-3030-96C9-F249FCB7DA6D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff89c7a000 - 0x7fff89d50ffb com.apple.DiskImagesFramework (10.11.4 - 417.4) <B9525D22-6F0D-39C5-BA9B-9DF195FE1968> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff89d51000 - 0x7fff89e4dff7 libFontParser.dylib (158.6) <267A9AE4-4138-3112-8D73-BDFDC96568FF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff8a4f7000 - 0x7fff8a5a7fe7 libvMisc.dylib (563.5) <6D73C20D-D1C4-3BA5-809B-4B597C15AA86> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
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0x7fff8a82b000 - 0x7fff8a82ffff libGIF.dylib (1459) <7C84B660-04BC-3D05-8C02-A7FBE51FD77B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8b9d2000 - 0x7fff8bb1cff7 com.apple.coreui (2.1 - 366.1) <8138636F-A0A7-31C7-896C-5F5747FA1B2A> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff8bc4c000 - 0x7fff8bd3bff7 libxml2.2.dylib (29.10) <B3B03292-7E1A-34AB-888C-3D49D63D60C6> /usr/lib/libxml2.2.dylib
0x7fff8bd3c000 - 0x7fff8bd8dff7 libcups.2.dylib (435.2) <91584A40-214D-33E8-A613-CE22289037C8> /usr/lib/libcups.2.dylib
0x7fff8bd8e000 - 0x7fff8bd92fff com.apple.CommonPanels (1.2.6 - 96) <4AE7E5AE-55B3-37FA-9BDE-B23147ADA2E9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff8bd93000 - 0x7fff8bd94ff7 libodfde.dylib (23) <F84CB160-D638-3190-B6F5-A262E9AF09F6> /usr/lib/libodfde.dylib
0x7fff8bd95000 - 0x7fff8be24fff com.apple.CorePDF (4.0 - 4) <849BBFF6-0700-3ED1-98DF-A6E93B9B707F> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x7fff8be25000 - 0x7fff8beadfff com.apple.CoreSymbolication (3.1 - 58048.1) <4730422E-4178-34F9-8550-BB92F2A4F44B> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff8beae000 - 0x7fff8c03aff7 libGLProgrammability.dylib (12.1) <BCFFBF6B-9717-3456-B6F9-6AE46644B076> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x7fff8c03b000 - 0x7fff8c099fff com.apple.SystemConfiguration (1.14 - 1.14) <D801FAD7-5A2D-3E5E-9F44-B6C9B8BEA747> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff8c0cf000 - 0x7fff8c2dafff libFosl_dynamic.dylib (16.24) <5F9DB82D-FD4B-3952-8531-CE020F93ED49> /usr/lib/libFosl_dynamic.dylib
0x7fff8c2db000 - 0x7fff8c370fff com.apple.ink.framework (10.9 - 214) <1F76CF36-3F79-36B8-BC37-C540AF34B338> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff8c371000 - 0x7fff8c373ff7 com.apple.SafariServices.framework (11601 - 11601.7.7) <4BCAFAC2-CB87-31A1-A27B-B4794B2F8535> /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices
0x7fff8c375000 - 0x7fff8c44efff com.apple.CoreMedia (1.0 - 1731.15.206) <DE407384-39D5-3727-A78D-D22849D816C7> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x7fff8c44f000 - 0x7fff8c451ff7 libRadiance.dylib (1459) <43B09AB2-B747-3EA0-A0AF-9A33B3A449D2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff8c452000 - 0x7fff8c452fff com.apple.Cocoa (6.11 - 22) <807787AB-D231-3F51-A99B-A9314623C571> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff8c453000 - 0x7fff8c57bfff com.apple.NetworkExtension (1.0 - 1) <CFD98864-3DD5-391E-B0EA-388294A75C31> /System/Library/Frameworks/NetworkExtension.framework/Versions/A/NetworkExtensi on
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0x7fff9c954000 - 0x7fff9c95dff7 com.apple.DisplayServicesFW (3.0 - 378) <45BE1B99-8E10-32F0-A180-A6B6CB5883AE> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff9c9c8000 - 0x7fff9ca57ff7 libCoreStorage.dylib (517.50.1) <E6283FE9-B5AC-3110-8D4C-8E2BF185983E> /usr/lib/libCoreStorage.dylib
0x7fff9ca58000 - 0x7fff9cbbffff libBLAS.dylib (1162.2) <A1398FE0-39D2-33EA-9A0F-B2644EEA29A0> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff9ccc1000 - 0x7fff9ccc5fff com.apple.LoginUICore (3.2 - 3.2) <5524E4BC-4700-39F4-AF06-E53322712EE0> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 12
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 10064
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=296.7M resident=0K(0%) swapped_out_or_unallocated=296.7M(100%)
Writable regions: Total=1.2G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.2G(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate.framework 256K 3
Activity Tracing 2048K 2
CG backing stores 4368K 7
CG image 1836K 16
CG shared images 400K 10
CoreAnimation 4920K 58
CoreUI image data 3020K 18
CoreUI image file 192K 4
Dispatch continuations 8192K 2
Foundation 4K 2
IOKit 7940K 2
Image IO 19.5M 14
JS JIT generated code 8K 3
JS JIT generated code (reserved) 1.0G 2 reserved VM address space (unallocated)
Kernel Alloc Once 8K 3
MALLOC 127.8M 153
MALLOC guard page 32K 7
Memory Tag 242 12K 2
OpenCL 8K 2
OpenGL GLSL 256K 4
Process Corpse Info 2048K 2
STACK GUARD 56.1M 18
Stack 15.7M 20
VM_ALLOCATE 160K 16
WebKit Malloc 4424K 13
__DATA 27.9M 269
__GLSLBUILTINS 2588K 2
__IMAGE 528K 2
__LINKEDIT 93.1M 8
__TEXT 203.6M 276
__UNICODE 552K 2
mapped file 55.7M 26
shared memory 16.4M 11
=========== ======= =======
TOTAL 1.6G 946
TOTAL, minus reserved VM space 658.5M 946
Model: MacBookPro12,1, BootROM MBP121.0167.B17, 2 processors, Intel Core i5, 2.9 GHz, 8 GB, SMC 2.28f7
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)
Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512G, 500.28 GB
USB Device: USB 3.0 Bus
USB Device: Card Reader
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
I ran Etrecheck one more time an this time it worked:
EtreCheck version: 2.9.13 (267)
Report generated 2016-08-05 09:21:01
Download EtreCheck from https://etrecheck.com
Runtime 1:24
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
Hardware Information:ⓘ
MacBook Pro (Retina, 13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro12,1
1 2.9 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 8
Video Information:ⓘ
Intel Iris Graphics 6100
Color LCD 2560 x 1600
SyncMaster 2048 x 1152 @ 60 Hz
MBW-SERIAL 1680 x 1050 @ 60 Hz
System Software:ⓘ
OS X El Capitan 10.11.6 (15G31) - Time since boot: about 11 hours
Disk Information:ⓘ
APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 233.36 GB (114.15 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 266.05 GB (164.80 GB free)
USB Information:ⓘ
Broadcom Corp. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Applications/GlobalProtect.app
[loaded] com.paloaltonetworks.kext.pangpd (1.0.0 - SDK 10.7 - 2016-08-01) [Support]
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (11.2.1 32626 - SDK 10.9 - 2016-07-31) [Support]
[not loaded] com.parallels.kext.netbridge (11.2.1 32626 - SDK 10.9 - 2016-07-31) [Support]
[not loaded] com.parallels.kext.usbconnect (11.2.1 32626 - SDK 10.9 - 2016-07-31) [Support]
[not loaded] com.parallels.kext.vnic (11.2.1 32626 - SDK 10.9 - 2016-07-31) [Support]
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 152 Apple tasks
[running] 79 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 47 Apple tasks
[loaded] 156 Apple tasks
[running] 87 Apple tasks
Launch Agents:ⓘ
[running] com.paloaltonetworks.gp.pangpa.plist (2016-08-01) [Support]
[running] com.paloaltonetworks.gp.pangps.plist (2016-08-01) [Support]
Launch Daemons:ⓘ
[running] com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-07-09) [Support]
[not loaded] com.paloaltonetworks.gp.pangpsd.plist (2016-08-01) [Support]
User Login Items:ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Other Apps:ⓘ
[loaded] com.acrylic.WalletAgent
[running] com.acrylic.WalletAgent.141792
[failed] com.adobe.fpsaud
[running] com.etresoft.EtreCheck.144352
[running] com.microsoft.Excel.56992
[running] com.microsoft.Office365ServiceV2.192992
[running] com.microsoft.Outlook.57632
[running] com.microsoft.Powerpoint.56672
[running] com.microsoft.Word.128032
[loaded] com.microsoft.autoupdate.fba.19232
[loaded] 390 Apple tasks
[running] 205 Apple tasks
Internet Plug-ins:ⓘ
Default Browser: 601 - SDK 10.11 (2016-07-08)
QuickTime Plugin: 7.7.3 (2016-07-08)
User internet Plug-ins:ⓘ
WebEx64: 1.1.0 - SDK 10.10 (2016-06-01) [Support]
Safari Extensions:ⓘ
Open in Internet Explorer - Parallels - http://www.parallels.com (2016-07-31)
Wallet - Acrylic Software - http://www.acrylicapps.com/ (2016-08-02)
3rd Party Preference Panes:ⓘ
None
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
6% WindowServer
3% Safari
3% kernel_task
3% fontd
0% Dock
Top Processes by Memory:ⓘ
951 MB kernel_task
303 MB com.apple.WebKit.WebContent(3)
205 MB Microsoft Outlook
188 MB mdworker(15)
131 MB Mail
Virtual Memory Information:ⓘ
2.83 GB Free RAM
5.17 GB Used RAM (1.10 GB Cached)
40 MB Swap Used
Diagnostics Information:ⓘ
Aug 5, 2016, 09:16:55 AM ~/Library/Logs/DiagnosticReports/EtreCheck_2016-08-05-091655_[redacted].crash
com.etresoft.EtreCheck - /Users/USER/Downloads/EtreCheck.app/Contents/MacOS/EtreCheck
Aug 4, 2016, 09:34:00 PM Self test - passed
Aug 4, 2016, 09:40:51 AM /Library/Logs/DiagnosticReports/FontNuke_2016-08-04-094051_[redacted].cpu_resou rce.diag [Details]
/Applications/FontNuke.app/Contents/MacOS/FontNuke
Aug 4, 2016, 09:32:24 AM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-08-04-093224_[redacted].crash
com.microsoft.Word - /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word
Aug 3, 2016, 03:51:40 PM /Library/Logs/DiagnosticReports/Microsoft Error Reporting_2016-08-03-155140_[redacted].hang
/Applications/Microsoft Outlook.app/Contents/SharedSupport/Microsoft Error Reporting.app/Contents/MacOS/Microsoft Error Reporting
Aug 3, 2016, 11:10:03 AM ~/Library/Logs/DiagnosticReports/filezilla_2016-08-03-111003_[redacted].crash
de.filezilla - /Applications/FileZilla.app/Contents/MacOS/filezilla
Aug 3, 2016, 09:24:46 AM /Library/Logs/DiagnosticReports/Microsoft Error Reporting_2016-08-03-092446_[redacted].hang
Aug 3, 2016, 09:24:38 AM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-08-03-092438_[redacted].hang
/Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Aug 3, 2016, 09:23:14 AM /Library/Logs/DiagnosticReports/Microsoft Error Reporting_2016-08-03-092314_[redacted].hang
Aug 3, 2016, 09:22:48 AM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-08-03-092248_[redacted].hang
Aug 3, 2016, 09:22:14 AM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-08-03-092214_[redacted].hang
Aug 3, 2016, 09:22:06 AM /Library/Logs/DiagnosticReports/Microsoft Error Reporting_2016-08-03-092206_[redacted].hang
Aug 3, 2016, 09:21:39 AM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-08-03-092139_[redacted].hang
Aug 3, 2016, 09:20:48 AM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-08-03-092048_[redacted].hang
Aug 3, 2016, 09:12:22 AM ~/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-08-03-091222_[redacted].crash
Aug 2, 2016, 09:24:21 AM /Library/Logs/DiagnosticReports/Microsoft Excel_2016-08-02-092421_[redacted].hang
/Applications/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
Usually this is a memory issue but not sure why these launch files are not loaded.
[not loaded] 7 Apple tasks <-------
[loaded] 152 Apple tasks
[running] 79 Apple tasks
[not loaded] 47 Apple tasks <------
[loaded] 156 Apple tasks
[running] 87 Apple tasks
Are you sure you remove Flash with an uninstaller? While I don't expect removing Flash and Silverlight to show a performance difference, they are both possible security risks.
[failed] com.adobe.fpsaud
Are you running now from the internal or from the clean install?
BTW, did you change out your RAM or is this original? Sometime bad RAM can cause crashes. Let's rule out your RAM by testing.
https://www.technibble.com/how-to-diagnose-bad-ram/
http://www.macworld.com/article/2362040/do-you-have-bad-ram-how-to-find-it-and-h ow-to-fix-it.html
Yes I used the uninstaller for flash. I have a macbook pro retina, so I cannot change ram. I did run the test and it said my ram was ok. The reports were from my internal drive, I have since booted from my external drive which only has OS X and office 2016 installed. So far I have not had any issues.
When you add other apps, do them one at a time. Give it some time before adding others so you can verify there is no conflict. I wouldn't expect any but your situation is unusual so we need to be extra careful.
Office 2016 crashes on OS X 10.11.6
