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Question: watch face fell off

My iWatch face fell out and i cannot access the password. what is the warranty period on these watches?

Apple Watch, iOS 9.3.4

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Hi


Contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch inspected and to establish your available service options (under warranty, if eligible):



To check your warranty status (the serial number is on the back of your watch):


https://checkcoverage.apple.com/

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Aug 18, 2016 1:34 PM in response to hackrill In response to hackrill

Hi


Contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch inspected and to establish your available service options (under warranty, if eligible):



To check your warranty status (the serial number is on the back of your watch):


https://checkcoverage.apple.com/

Aug 18, 2016 1:34 PM

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Aug 19, 2016 3:09 AM in response to hackrill In response to hackrill

I had the same issue last night. I was doing an exercise class and had my watch on then I heard a clicking noise. I looked and the watch face had popped out and was hanging by a cable. I wasn't doing anything strenuous at that point. I had worn my watch exercising numerous times and it's been fine. What would cause watch face to pop out? I've had my watch for over a year so it will be out of warranty. I've no other issues with it apart from this. I look after my watch and I've never had it wet.

Aug 19, 2016 3:09 AM

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Aug 19, 2016 3:49 AM in response to Mariep999 In response to Mariep999

Contact Apple Support or make a Genius Bar reservation (via the links in my previous reply) for assistance.


No-one here can tell you what Apple will decide, but if the issue is not covered under warranty, consumer law or AppleCare+, your watch may be eligible for chargeable, out-of-warranty service.

Aug 19, 2016 3:49 AM

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Apr 27, 2017 3:12 PM in response to hackrill In response to hackrill

This also happened to me. I was working in my kitchen and didn't even touch it against anything. Suddenly I felt it tickling against my hand, dangling out of the watch.


It almost lasted two years. I guess that's how the watch lets you know it's time to upgrade - it drops it's face.

Apr 27, 2017 3:12 PM

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May 3, 2017 10:08 PM in response to hackrill In response to hackrill

I had the same problem during my flight from Singapore to NY.

I confirmed with the Authorized Service Provider, and it seems that these kind of defects happens due to the battery inflation. Any issues with the battery has the warranty for 2 years, so I got mine fixed for free.

May 3, 2017 10:08 PM

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May 14, 2017 7:18 PM in response to Tehyar In response to Tehyar

My series 2 has just done the exact same thing! Only had it a month and a half. I'm armed forces so I use it for running etc as it's designed for...fine one minute, next it's decided to be a jack in the box and is hanging by the ribbon. Cracked all around the face. Booked in for Genius Bar on Wednesday. Anyone had any closure on their problem from apple?

May 14, 2017 7:18 PM

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May 19, 2017 6:41 PM in response to hackrill In response to hackrill

My watch is over a year old, I hardly wear it maybe one day per week. I leave it on the charger all the time/when not in use. I notice it does get warm when left on the charger. I am very careful with my watch and only wear it to the office.

Just returned from 12 days vacation and notice the face is lifting 3mm at the base of the glass face, 😟 when I push it down it springs back up. I will visit the apple today.😠 Maybe it has something to do with the heat of the watch sitting on the charger for a longtime or battery expansion, I will see what the experts at apple say!!

May 19, 2017 6:41 PM

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May 20, 2017 7:09 AM in response to Lawdar In response to Lawdar

I notice it does get warm when left on the charger. I am very careful with my watch and only wear it to the office.

You can leave the watch on the charger, even if it does not need charging. But do not charge the watch in direct sunlight and only in a well ventilated room.


https://help.apple.com/watch/#/apdcf2ff54e9

May 20, 2017 7:09 AM

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Question: watch face fell off