watch face fell off

Watch face separated from my watch after 13 months. The widespread yet underreported issue is due to a swollen battery. Apple has actually extended the warranty on these watches to 3 years.

https://9to5mac.com/2017/04/28/apple-watch-expanded-swollen-battery-repair-cover age-warranty/

Strangely, all of the questions asked by people with this issue in the support forum are locked. Each has the same reply by the same user Jonathan UK a level 10 (apple employee?)

His reply states, "Apple Watch is not user-serviceable and Apple does not offer a screen repair or screen replacement service for Apple Watch. If the issue is not covered under warranty or any other Apple policy (be sure to ask, with specific reference to potential battery issues), then your Apple Watch may instead be eligible for replacement via chargeable, out-of-warranty service (or via AppleCare+, if previously purchased)."

Is this really helping people who have a legitimate COVERED issue?

The standard warranty is one year. However, you would have to show that the face fell out on its own and is not the result of damage.

Hi

Contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch inspected and to establish your available service options (under warranty, if eligible):

• Contact - Official Apple Support
• https://twitter.com/applesupport
• http://www.apple.com/retail/geniusbar/

To check your warranty status (the serial number is on the back of your watch):

https://checkcoverage.apple.com/

Sounds defective to me. I have no reason to doubt you, my point was just that it is at the discretion of the Genius technician you work with at the Apple Store.

I had the same issue last night. I was doing an exercise class and had my watch on then I heard a clicking noise. I looked and the watch face had popped out and was hanging by a cable. I wasn't doing anything strenuous at that point. I had worn my watch exercising numerous times and it's been fine. What would cause watch face to pop out? I've had my watch for over a year so it will be out of warranty. I've no other issues with it apart from this. I look after my watch and I've never had it wet.

Contact Apple Support or make a Genius Bar reservation (via the links in my previous reply) for assistance.

No-one here can tell you what Apple will decide, but if the issue is not covered under warranty, consumer law or AppleCare+, your watch may be eligible for chargeable, out-of-warranty service.

Thanks Leonie, yes it's away from the sun and a cool room.

You only have a year warranty. Mine did the same thing and my warranty expired 5 months ago. And apple wants to charge me $200 to fix it, but for an extra $100 I can get a new one. That's ri

Google Apple Watch Swollen Battery. Apple is stepping up to this.

We left the iwatch at home when we went on vacation. When we came back we found the iWatch face popped off

Same thing. Apple 2 and less than a year old. Just read it gets replaced with a refurb??

Me too! Heard a flapping and it was hanging off! They must use two year glue or something so you buy a new one!

Superglue or sticky tape ????????

This just happened to me today for no reason. It’s only 3 months old. Did they replace your watch or fix it for free?

That’s not good. You should take it into a Apple Store to see if your battery inflated. You can google it to get information on it.