watch face fell off

I was on a plane between France and Ireland, glanced down and couldn't believe the glass front of my watch had come away from the main strap, only held on by a ribbon? This happened yesterday. Have contacted Apple and have now to get it into a Apple shop, i have been told that even though I have had it for 2-3 years if there is a fault it could be covered by the Consumers Guarantee.

Mine too. The. Girl at the Genius Bar is trying to tell me that it's physical damage and it's not covered under warranty. $229 if I want another one. I've had it for less than one year. Iwatch series 2

Apple recently extended the warranty from 1 year to 3 years on the Apple Gen. 1 Watch. I took mine to the Genius Bar for the same problem and they returned the watch for repair or replacement At no cost to me. I received a replacement watch 3 days later in the mail. I was pleasantly surprised.

I had a stainless steel Gen 1 Apple watch. After 16 months the face fell off with absolutely no physical damage anywhere else on the watch. I never had it in extream enviroments or ever got it wet. . I brought it to Apple and they agreed that there was no physical reason for it to pop off. Yet still Apole had me pay $339 Canadian to replace it with another series 1 watch.

Now here I am 9 months later and the EXACT same happened to the new watch they replaced it with. I was simply sitting in the car when I felt the watch face pop off and hang by the ribbon cable.

There is clearly a very bad design defect in these watches where the glue just seems to give up at some point.

I am going to an Apple store in a couple days to have it looked at but there is no way I am paying a dime again when this one didn’t even last a year of being treated like gold.

The standard warranty is one year. However, you would have to show that the face fell out on its own and is not the result of damage.

Hi

Contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch inspected and to establish your available service options (under warranty, if eligible):

• Contact - Official Apple Support
• https://twitter.com/applesupport
• http://www.apple.com/retail/geniusbar/

To check your warranty status (the serial number is on the back of your watch):

https://checkcoverage.apple.com/

Sounds defective to me. I have no reason to doubt you, my point was just that it is at the discretion of the Genius technician you work with at the Apple Store.

I had the same issue last night. I was doing an exercise class and had my watch on then I heard a clicking noise. I looked and the watch face had popped out and was hanging by a cable. I wasn't doing anything strenuous at that point. I had worn my watch exercising numerous times and it's been fine. What would cause watch face to pop out? I've had my watch for over a year so it will be out of warranty. I've no other issues with it apart from this. I look after my watch and I've never had it wet.

Contact Apple Support or make a Genius Bar reservation (via the links in my previous reply) for assistance.

No-one here can tell you what Apple will decide, but if the issue is not covered under warranty, consumer law or AppleCare+, your watch may be eligible for chargeable, out-of-warranty service.

Thanks Leonie, yes it's away from the sun and a cool room.

You only have a year warranty. Mine did the same thing and my warranty expired 5 months ago. And apple wants to charge me $200 to fix it, but for an extra $100 I can get a new one. That's ri

Google Apple Watch Swollen Battery. Apple is stepping up to this.

We left the iwatch at home when we went on vacation. When we came back we found the iWatch face popped off

Same thing. Apple 2 and less than a year old. Just read it gets replaced with a refurb??