My iWatch face fell out and i cannot access the password. what is the warranty period on these watches?
Apple Watch, iOS 9.3.4
Apple recently extended the warranty from 1 year to 3 years on the Apple Gen. 1 Watch. I took mine to the Genius Bar for the same problem and they returned the watch for repair or replacement At no cost to me. I received a replacement watch 3 days later in the mail. I was pleasantly surprised.
I just had the same thing happen after owning the watch for 1 1/2 years. I was driving and felt something flapping on my wrist and looked down and my watch face was flapping around. I'm very sad as I treated the device like it was fragile everyday I wore it. I'm not sure if I got $350 of value out of it in the 18 months I used it...
My watch is just under two years old. I looked after it very carefully, as you would a €700 watch. Then one day the face just popped out, hanging by a ribbon. Took it to the Apple Genius Bar. Two guys probed it with their fingers, all very unscientific, but concluded that I had a swollen battery, so it will be repaired or replaced for free.
Me too. Never dropped or wet. Just picked it up off the nightstand and one side of the face was popped out. Looks like just after the one year warranty. I think mine was a year this past Christmas, the face pops off. Bout family has about six of these and I am going to watch (no pun) to see if others also are defective. Not good for an expensive watch.
Same thing happened to me. I took it to the local Apple Store after making an appointment and they sent it back for repair/replacement. Waiting to see what they do, however I heard they replace and give a warranty on the replacement. It is a 1st Generation and I think that is the one with the problem. Get a appointment with the Genius Bar and take it back. Nothing to loose.
I was on a plane between France and Ireland, glanced down and couldn't believe the glass front of my watch had come away from the main strap, only held on by a ribbon? This happened yesterday. Have contacted Apple and have now to get it into a Apple shop, i have been told that even though I have had it for 2-3 years if there is a fault it could be covered by the Consumers Guarantee.
The standard warranty is one year. However, you would have to show that the face fell out on its own and is not the result of damage.
why did it fall out? It was on my wrist at the time!
Hi
Contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch inspected and to establish your available service options (under warranty, if eligible):
To check your warranty status (the serial number is on the back of your watch):
Sounds defective to me. I have no reason to doubt you, my point was just that it is at the discretion of the Genius technician you work with at the Apple Store.
I had the same issue last night. I was doing an exercise class and had my watch on then I heard a clicking noise. I looked and the watch face had popped out and was hanging by a cable. I wasn't doing anything strenuous at that point. I had worn my watch exercising numerous times and it's been fine. What would cause watch face to pop out? I've had my watch for over a year so it will be out of warranty. I've no other issues with it apart from this. I look after my watch and I've never had it wet.
Contact Apple Support or make a Genius Bar reservation (via the links in my previous reply) for assistance.
No-one here can tell you what Apple will decide, but if the issue is not covered under warranty, consumer law or AppleCare+, your watch may be eligible for chargeable, out-of-warranty service.
Thanks Leonie, yes it's away from the sun and a cool room.
You only have a year warranty. Mine did the same thing and my warranty expired 5 months ago. And apple wants to charge me $200 to fix it, but for an extra $100 I can get a new one. That's ri
Google Apple Watch Swollen Battery. Apple is stepping up to this.
We left the iwatch at home when we went on vacation. When we came back we found the iWatch face popped off
watch face fell off
