You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

watch face fell off

My iWatch face fell out and i cannot access the password. what is the warranty period on these watches?

Apple Watch, iOS 9.3.4

Posted on Aug 18, 2016 1:06 PM

Reply
46 replies

May 14, 2017 7:18 PM in response to Tehyar

My series 2 has just done the exact same thing! Only had it a month and a half. I'm armed forces so I use it for running etc as it's designed for...fine one minute, next it's decided to be a jack in the box and is hanging by the ribbon. Cracked all around the face. Booked in for Genius Bar on Wednesday. Anyone had any closure on their problem from apple?

May 19, 2017 6:41 PM in response to hackrill

My watch is over a year old, I hardly wear it maybe one day per week. I leave it on the charger all the time/when not in use. I notice it does get warm when left on the charger. I am very careful with my watch and only wear it to the office.

Just returned from 12 days vacation and notice the face is lifting 3mm at the base of the glass face, 😟 when I push it down it springs back up. I will visit the apple today.😠 Maybe it has something to do with the heat of the watch sitting on the charger for a longtime or battery expansion, I will see what the experts at apple say!!

Jul 10, 2017 6:34 PM in response to Friedoyster

I just had the same thing happen after owning the watch for 1 1/2 years. I was driving and felt something flapping on my wrist and looked down and my watch face was flapping around. I'm very sad as I treated the device like it was fragile everyday I wore it. I'm not sure if I got $350 of value out of it in the 18 months I used it...

Jul 16, 2017 9:51 AM in response to hackrill

Me too. Never dropped or wet. Just picked it up off the nightstand and one side of the face was popped out. Looks like just after the one year warranty. I think mine was a year this past Christmas, the face pops off. Bout family has about six of these and I am going to watch (no pun) to see if others also are defective. Not good for an expensive watch.

watch face fell off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.