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NFL Game Pass Apple TV

I have an Apple TV generation 3. I'm an American living in Malaysia. I have a subscription to NFL Game Pass, and the NFL app which runs it on the apple tv.


Every time I open the app on apple tv now, I get a black screen with the text "NFL is unavailable. Try again later."


No more, no less, can't even log in/log out of nfl app.


This app worked excellently last season! I checked to see if it was a problem with my subscription, but I can watch just fine on the nfl.com website (on any other computer).


Help!

Apple TV

Posted on Aug 21, 2016 9:06 PM

Reply
45 replies

Sep 10, 2017 11:58 AM in response to SAPNEO

Have you figured anything out?

My NFL Game Pass works great on my computer (right now streaming it)....I tryed to play on my Gen 3 Apple TV, but after reading the online help from NFL, it said the app would only work on Gen4.... So I went out and bought a Gen 4.

Set up OK....and all was fine until I went to watch a game! After renewing my subscription and all!!! It then said the app was not available in my territory.


Any thought as to what I may need to do to the Apple TV besides throwing it agains the wall?

Sep 10, 2017 12:02 PM in response to MikeAustrian

I went out and purchased Gen 4 for this reason and it does not work! You get an error saying it is not available in the territory, You can download the app not problem, but it will not play the games.....only can play on my computer so Apple definately has locked down the app.......did not take into consideration the International subscription for GP---that is the only thing I can come up with!

Sep 12, 2017 9:10 AM in response to mkantorski

GUYS I HAVE EXCELLENT NEWS!

I live in Thailand and I've been watching NFL gamepass international for the last 5 years. The last theee years via Apple TV (it's the reason I bought Apple TV in the first place). I have been scouting through these boards for the last three weeks trying to find a solution. I **** near gave up and thought the only option was to watch the games on my iPhone.

HOWEVER, the guys at NFL finally figured it out just today. There is an app titled 'game pass international' that just came or today and I downloaded and I'm watching all the games of the week perfectly like normal. I've added a photo of what the App looks like. Thank god for fantasy football! Enjoy guys!! I hope this solves everyone's problems!

Sep 13, 2017 12:37 AM in response to dougdude

I tried attaching the picture but it won't work. Basically it's called 'NFL Game Pass Intl' and it is a dark blue background with the NFL logo in the middle. I live in Thailand but I bought my Apple TV in California. I am watching NFL network and Downloaded it just in time for Monday night football. Hope this helps guys!

Sep 14, 2017 9:15 AM in response to juanholguin

The app is not available in the US App store. I had to change my store to the Thai app store to download the app. You'll need to change to the app store where you're living. You can google for instructions. FWIW, the only thing that changed on my AppleTV when I did this is that the TV app has gone away. It's okay, I didn't use that anyway. I'm ready for some FOOTBALL!

Sep 17, 2017 12:21 PM in response to dougdude

Same exact thing happened to me. Except now, I can watch on the computer and tried to Airplay it to ATV, it worked fine last week, but now this week I get the video on ATV but NO sound.

Once I found out NFL would only play on an ATV 4...I went out and purchased one.

Got it all set up, downloaded the app then get the warning that it is not eligible in my territory (UK!!)---got subscription OK... It works on my iPad and my iMac...... so pushing it to ATV through airplay was my last resort, now no sound.

Anyone have any issues with this? I tried with both the ATV4 and the ATV3......reboot computer, am using Safari, reboot the Atvs..... checked sound settings to make sure it was on ATV..... nothing has worked.

Any ideas would be helpful, I am sure.....

Frustrated.

Aug 21, 2016 9:54 PM in response to mkantorski

Is the app officially available in your current region, or are you trying to use an app that was originally downloaded in the US? I would assume your current location, which was detected by the servers is what creates the issue.


You can try contacting Apple directly by clicking on the Contact Us link on the bottom of this page.

Aug 22, 2016 9:44 PM in response to Rysz

The app is definitely available in Malaysia, and has worked fine in the past. It wasn't downloaded in the U.S.... I've experimented with changing regions and iTunes Store locations to confirm this.


I do have a VPN. And I had it in the past when app was working. Whenever I wanted to use the app, I turned the VPN off, and it would work fine (It didn't if it was on). Now when I disable it, nothing.

Aug 23, 2016 8:49 PM in response to Diana.McCall

I can watch on the computer without the VPN. It seems to be isolated to the Apple TV. The software is updated too. Ive tried restarting, and even just restored it to factory settings. The VPN on computer is off, and even the router that holds the VPN isn't even plugged in. Similar Apple TV apps such as mlb, nba, nhl work just fine. Quite frustrating.

NFL Game Pass Apple TV

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