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Level 1

17 points

NFL Game Pass Apple TV

I have an Apple TV generation 3. I'm an American living in Malaysia. I have a subscription to NFL Game Pass, and the NFL app which runs it on the apple tv.

Every time I open the app on apple tv now, I get a black screen with the text "NFL is unavailable. Try again later."

No more, no less, can't even log in/log out of nfl app.

This app worked excellently last season! I checked to see if it was a problem with my subscription, but I can watch just fine on the nfl.com website (on any other computer).

Help!

Apple TV

Posted on Aug 21, 2016 9:06 PM

45 replies

Davejm98

Level 1

4 points

Aug 28, 2016 2:03 PM in response to mkantorski

I Am having the same issue on my 2nd gene Apple TV.

I have tried rebooting everything and restoring the Apple TV back to factory settings and still no help.

Has anyone found a solution?

tim3g

Level 1

14 points

Sep 1, 2016 10:56 PM in response to mkantorski

Me too. I'm in Australia and have a 2nd apple TV as well. Each time i click on the app I just get "NFL app is unavailable"

To make it worse I have an Apple TV 3rd Generation in another room and this one works perfectly....so it seems to be related to the 2nd gen Apple TV??

Anyone got any answers!

EELSosa

Level 1

13 points

Sep 8, 2016 11:07 AM in response to tim3g

Well, i think we have a winner!!! 😐 I hadn't thought about it being a Gen issue. But if you 3rd gen is working and your 2nd isn't (as mine is), then i'm thinking unfortunately Apple TV is trying to make us step our game up. 😟

It was working FINE last year and actually worked better than the computer, so i was SUPER pumped. And now, it's not working!!! 😠

SaiMan22

Level 1

8 points

Aug 3, 2017 12:26 PM in response to BigFella99

When the app update is completed will it still be available for 3rd gen Apple TV?

GFawkes

Level 1

4 points

Aug 6, 2017 5:25 AM in response to BigFella99

Any update on the migration? Pre-season has now started, subscription paid and I still can't access through the NFL Network App on Apple TV in the UK. 😟

rodo023

Level 1

4 points

Aug 9, 2017 6:23 AM in response to SaiMan22

same question here, been waiting for some time for this update

North65

Level 1

4 points

Aug 10, 2017 11:47 PM in response to BigFella99

Any update on this? Season is about to start?

hadid10

Level 1

4 points

Aug 28, 2017 8:00 AM in response to hadid10

Any update regarding the apple tv app, the season is only 10 days away.

dougdude

Level 1

4 points

Sep 10, 2017 1:31 PM in response to mkantorski

We're the first game into the season and this issue has not yet been fixed. Class action lawsuit time.

Sep 10, 2017 1:32 PM in response to mkantorski

I havve the 4 gen apple tv. I am in Colombia. Tried everything and more went to support many times with no response. I finally solved my problem, I canceled my subscription and got a refund. Peace!

Sep 12, 2017 9:47 AM in response to Tosh852

Thanks so much. I did not see an attachmen, though. I will try tonight! Fingers crossed....

dougdude

Level 1

4 points

Sep 12, 2017 9:55 AM in response to Tosh852

I got an email like that from the NFL support. However, I don't see that app. Could you attach a pic? Question, are you attached to the iTunes Store in Thailand or the US?

Sep 14, 2017 9:08 AM in response to Tosh852

Did you get it at the USA App Store?

Sep 14, 2017 10:33 AM in response to dougdude

Thanks for your assistance. I will go and download the new app tonight. The game tonight should be on the app, right?

Sep 15, 2017 6:34 PM in response to Leoblueaf

I agree on the horrible customer service of NFL.com.

NFL Game Pass Apple TV