Adobe Configuration Error 16

Has anyone had a problem with this pesky booger? I cannot open a number of Adobe software programs (Photoshop and Illustrator) because of "Configuration Error 16." On the Adobe website, I am instructed to uninstall the software and reinstall it. I have done this several times, same problem. On their website I am told to go set permissions for the SLStore folder. Then set permissions for the Adobe PCD Folder, to do that i have to go to the finder and look for Library/Application Support/Adobe/Adobe PCD – well, in the latest edition of our OS, there is no library, and I can't find any of the other stuff either.

iMac, Mac OS X (10.6.7), iMac 2.93 GHz Intel Core i7

Posted on Sep 8, 2016 8:29 AM

Top-ranking reply

Lexiepex

Level 6

14,108 points

Posted on Oct 15, 2017 1:54 AM

"well, in the latest edition of our OS, there is no library,"

There are three Libraries in your sytsem:

Startupdisk->Library

Startupdisk->System->Library ( a system library where you should not mess around!)

Homefolder->Library (this is the user library), if you can not see this you can do several things to go there:

for going there once: in the Finder select the Homefolder then in menu GO, hold the Alt/option key and then choose Library from the list;

for making it visible permanently: In Finder select the Homefolder, then from the finder menu VIEW select "Show View Options", then check "show Library".

View in context

24 replies

Aug 30, 2017 11:22 AM in response to EyeMc

We tried that but the error returned. The thing that is really frustrating is that the error comes and goes. We even swapped out the iMac and we are getting the same error.

One of our artists did discover this, if he waited for the display sleep to kick it on its own (It was set for ten minutes), wake it up, log in with his password, Photoshop launches!!! They have been able to do this on four occasions while testing. We tried setting up hot corners for display sleep but, that doesn't work. You have to wait for the display to go to sleep for the preset time. Only the display is set to go to sleep.

I know, this makes no sense but, that is what we are seeing.

Sep 8, 2016 9:18 AM in response to HuckinAlabama

That's just what I have tried, as seen in my question. I am now in the process of backing up my files and uninstalling all CC software. I will then reinstall it.

Rltports

Level 1

13 points

Dec 24, 2016 11:04 AM in response to infosee

This was not the least bit helpful.

Eric Root

Level 10

685,275 points

Feb 19, 2017 1:57 PM in response to EyeMc

Try looking/posting here.

Adobe Support

Adobe Forums

jdayglo

Level 1

4 points

Apr 21, 2017 12:20 AM in response to allnodcoms

This worked for me perfectly = the best solution for me.

EyeMc

Level 1

8 points

Apr 25, 2017 5:01 AM in response to EyeMc

No. It did not work. Error 16 returns. So, it's back to restoring from Time Machine (sigh).

MvB_AV

Level 1

4 points

Jun 13, 2017 1:22 AM in response to HuckinAlabama

What worked for me was just starting Adobe Acrobat and Adobe Distiller. Those programs started and after that the other Adobe programs started also again.

Aug 20, 2017 8:34 PM in response to Lexiepex

DBL Post

Aug 30, 2017 3:47 PM in response to justanothertool

justanothertool: Did you clear the PRAM? When doing so I always hold the keys and wait for the second start up tone (so reboots twice).

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Adobe Configuration Error 16