iOS 10 Install killed my iPhone

Downloaded iOS10 on iPhone 6s Plus -128GB.

Started Install

Screen goes blank halfway through.

Turn phone back on.

iTunes symbol with plug into computer message.

Phone needs to be restored.

This is absolute garbage Apple. This is the second time this has happened to my phone in 3 months. The first time was randomly perusing safari when the whole darn thing froze. No clue as to why it happened. This time was during your upgrade.

Now when I connect my phone to iTunes it says it cannot connect to upgrade server. Thanks Apple. You know, before I switched over to an Apple phone, I had my fair share of problems with Android, but it never EVER completely botched it's own upgrade.

iPhone 6s Plus, iOS 9.3.5, null

Posted on Sep 13, 2016 10:51 AM

22 replies

machz990

Level 1

29 points

Sep 13, 2016 12:40 PM in response to blights

You can try to find a computer with iTunes on it. Many places will have it. Hotel Business Centers, Internet Cafe's, etc. Just make sure it has the latest version of iTunes on it or do an update and then connect your iPad to iTunes and it will recover it without losing your data. Otherwise yes you will have to wait until you get home.

Sep 13, 2016 12:44 PM in response to blights

Is there an apple store near where you are at, lots of hotels have itunes on their business center computers as well.

imgreece

Level 1

4 points

Sep 13, 2016 12:46 PM in response to bmattify

i have the same problem grrr to you appel

Sep 13, 2016 12:57 PM in response to bmattify

Hi,

I have the same issue as many others and it showed the connect to itunes whilst updating. I have done this (2.5 hours ago) only to keep getting "unknown error" messages. I have tried the restore from itunes option as suggested but when I click on devices, all the options such as 'sync, restore from back up etc" are grey and un-clickable!! What do I do? I am unable to use my phone!

Thanks

Kate

Sep 13, 2016 12:59 PM in response to whats_an_alias?

Do you have the latest version of itunes? Released a new one today.

machz990

Level 1

29 points

Sep 13, 2016 1:04 PM in response to whats_an_alias?

People are getting frustrated and hooking up to iTunes and making wrong selections. Be patient. When you have the connect to iTunes screen open up iTunes (latest version) on your computer and THEN connect your phone. Sit on your hands and wait for the device to be recognized and then an Apple server will be contacted to verify the software on your phone. It may take a while as the Apple servers are probably busy. Just wait for it.

Sep 13, 2016 1:07 PM in response to bmattify

Yep, I had to update itunes 3 times and I am on the latest version. I plug in, wait for it to be recognised then it comes up with the update or update and restore options..I have tried both and they both get error messages after a few minutes.

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iOS 10 Install killed my iPhone