You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

cannot detect iphone after update to 12.5.1.21

Updated to the most recent itunes version (12.5.1.21) and now itunes will not detect my iphone. tried deleting the lockdown folder. tried rebooting all devices.


Running windows 10 with all updates installed. Anyone have any suggestions?

iPhone 6s, iOS 9.3.5

Posted on Sep 13, 2016 12:47 PM

Reply
99 replies

Dec 15, 2016 12:09 AM in response to turingtest2

I did everything you recommended.. and I found my iPhone under portable devices.. I followed the steps.. but I couldn't find ( Apple Mobile Devices Driver ) there's no such thing on my computer.. anyways my iPhone is connected to my computer, I mean I can access the pictures and the videos from my computer.. however it's not connected with iTunes..

My computer is Dell XP2

My iPhone is iPhone 6s

Please can you help me :(

I need to remove some files from my iPhone and I can't do that without itbecause i put there through iTunes..

Dec 21, 2016 1:07 AM in response to turingtest2

Hi, I went under Universal Serial Bus Controllers and only saw : Intel (R) USB 3.0, USB Compatible Device and USB Root Hub. I just clicked update driver software in USB Composite device and did the rest of the steps but when i went to "Let me pick from a list of devoce drivers on my computer" all the that was shown was just USB Composite Device nothing else. Please help

cannot detect iphone after update to 12.5.1.21

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.