Artist Artwork is missing in iTunes 12.5

Hey everyone,


First off I am running iTunes 12.5.1 and iOS 10.0.1 on my Macbook Air and iPhone SE respectively.


In previous versions of both iTunes and iOS, iTunes has automatically added Artist artwork to my music collection. No, not Album artwork. Artist artwork.


User uploaded file

Above you can see the artist Passenger has a blank artwork, whereas Pete Murray has the artist artwork


Both artists have all of their albums with the correct names and correct artwork, but the only difference between the two is that i have purchased one of Pete Murray's albums. So why has Passenger's disappeared? How can I add it again?


Thank you for all your help,

Grant

MacBook Air, OS X El Capitan (10.11.6), null

Posted on Sep 13, 2016 5:19 PM

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Question marked as Top-ranking reply

Posted on Nov 8, 2017 8:59 AM

I may have found a possible solution (well it worked for some of my missing artist photos in iTunes). I noticed that some of the artists with missing photos had an extra space after their name in iTunes.


So if you go into iTunes -

go to 'artists' under 'library' on the main page -

right click on an artist with a missing photo -

click 'artist info' -

look in the 'album artist' field -

see if there's an extra space at the end of their name -

if so, remove it and click 'ok'.


This has worked for me for most of the mainstream artists in my library, so has got rid of a fair number of those ugly microphone images.


Another point I've noticed is that changing the artist name slightly can determine whether iTunes will display a photo or not. For example 'The Bee Gees' in my library had a no photo even after removing the space. As this is a very mainstream artist, I thought to change the name album artist name to 'Bee Gees' and it worked bringing up an artist photo.


Good luck!

208 replies

Sep 16, 2016 4:54 AM in response to jamesfromthemars

@jamesfromthemars It seems unlikely that the rep is correct. I suspect your rep just didn't know what they were talking about. All the artists had artist art before the update, and then not after. They were all originally pulled from iTunes (I never added artist artwork to anyone). Unless Apple went through and deleted thousands of artist's artwork, it is an error in the update.


(I think I'm agreeing with your overall point - just adding that the rep sounds clueless.)

Sep 16, 2016 9:19 AM in response to shaynewhite

I don't think that's the case, as I have Apple Music and even for artists that I've only added through Apple Music to my Library, there is no picture for the artist, only the stupid microphone. For another artist, every song is Purchased except 1 song which was added via Apple Music and only the microphone is displayed.

But it's even inconistent for Purchased Music. I have found several artist that every song is showing as Purchased, but yet only a microphone appears. But yet for Aerosmith, I see the picture of the band, yet only one of my songs is Purchased.

So there is little rhyme or reason....

Sep 16, 2016 3:41 PM in response to Granto102

Here is the behavior I am seeing related to artist artwork in iTunes 12.5 and Music on iOS 10:


  • iTunes 12.5.1 on macOS 10.11 - seeing artist artwork for all artists which I have purchased music for. The vast majority of my music, from disks or purchased elsewhere, has the placeholder microphone icon for the artist.
  • Music on iOS 10 - I see artist artwork for *most* all artists in my library. Among artists missing artwork, some are legitimately valid (multiple artists collaborating - like "Elton John & John Lennon", or "Grace" (my daughter)). Other artists missing artwork are mainstream enough to warrant artwork (Journey, Matchbox 20) but don't have it.


I find two things strange:


  1. Why iOS / macOS are exhibiting different behavior. Shouldn't they be consistent?
  2. Why there is no pattern to missing artwork.


It's not the end of the world for me. That said, I can clearly see this as concerning for those who take pride in the quality and completeness of their library. I'm guessing this is a bug or oversight on Apple's part.

Sep 17, 2016 11:09 PM in response to Granto102

I don't know if this will work for everyone, but I've found it to work on my iPhone (haven't tried it on my Mac yet) but if you go into settings > mobile and turn on the Music app, all of the artworks reappear. The only reasoning I can put it down to is simply my music app was unable to connect to the internet to source the artist images. It's worked for roughly 90% of my library so I don't know what's happened to the other 10% but for now, it's a step in the right direction!!


Everyone else give it a shot, make sure your Music app is able to access the Internet and see if it makes a difference at all

Sep 18, 2016 5:42 PM in response to Granto102

100% of my music library is ripped from CDs, or purchased legitimately and legally online (e.g., HDtracks, Pono, 7Digital, et al). I have ZERO interest in listening to crap lossy music sold in the iTunes store.


100% of my artist artwork is now missing. All of it. What was so hard about the right-click Set artist artwork option that used to be in iTunes? That was great. I could pick a favorite album for each artist. Easy peasy.


I have a feeling that this problem is probably due to poor QA and testing. My guess is that the QA lab only uses music sourced from the iTunes store during testing. Apple's QA have proven themselves to be worst of breed over the past few years. Really, it's absolutely dismal. This update never should have been released.


If Apple wants to come out with a disclaimer that it only works with content purchased from the iTunes store, so be it. But do let us know that so that we can make an informed decision to buy/use someone else's product next time we upgrade.

Sep 20, 2016 5:47 PM in response to Granto102

Apple fix this. Why must you break , change and screw up every release? Remember the old days when you had to pay people to beta test the software PRIOR to public release? This is a direct result of having to many Apple fans boys n girls nowadays willing to turn a blind eye to anything negative about Apple. Does anyone remember when Apple used to make computers ?

Sep 21, 2016 5:08 AM in response to jdstil

I have the same problem! I also purchased new music to see if the rule about it being Apple purchased music gets the artwork. The new albums, which I both purchased and downloaded after this terrible, horrible, no good, very bad update, don't show the artist artwork and have the hideous microphone circle image. Albums/artists I have never bought through Apple music sometimes have artist artwork instead of the microphone. There doesn't seem to be a discernible pattern that can explain why this is happening, at least to me.


I don't know what Apple is thinking, but it feels like with each update their software and devices are becoming exceedingly difficult to use and troubleshoot. I want to pull my hair out every time something changes because things no longer change for the good. I've set up all of my Apple devices not to auto-update because it screws up everything (but someone my laptop changed it back, which is why I am cursed with this awful update.)

Sep 23, 2016 9:14 PM in response to Granto102

I just deleted the microphones and in Album View List (not Grid) I have the same view as Artist View but without the microphone pictures. All my album artwork is shown and can be enlarged to 14" x 14". In the Album List view, the artwork is the same size as in Artist view. I just didn't like the microphones as they were too distracting. It is cleaner without them.

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Artist Artwork is missing in iTunes 12.5

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