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CHGA16 Author

Level 1

27 points

Bitmoji keyboard stopped working after iOS 10 update?

My bitmoji keyboard no longer works on my iPhone 6 since I updated to iOS 10 today. The emoji keyboard and English (US) keyboard still both function but when I try to switch to Bitmoji, it shows a black background that says "Please enable Full Access. We need Full Access to retrieve your avatar..."

I went into my settings and checked under "Keyboard" and the "Allow Full Access" switch is ON for the Bitmoji Keyboard.

I tried restarting my phone and deleting and re-loading the app, and went in settings and made sure the "Full Access" switch was ON again, however when I open messages and try and switch to the keyboard, I get the same black screen and note.

Anyone have any more ideas or is having the same issue?

iPhone 6, iOS 10

Posted on Sep 13, 2016 6:03 PM

70 replies

Feb 28, 2017 9:12 AM in response to CHGA16

Under 10.1 it worked fine on both mine & my wife iPhone until this morning...reinstalled, tried G keyboard and still nothing...

Feb 28, 2017 2:02 PM in response to Tsiblo981

I'm in the same exact boat. Tried deleting, reinstalling, G keyboard and still no dice...

Mar 3, 2017 3:21 AM in response to Ariannacurly

This worked for me ! Thanks !

Mar 3, 2017 10:41 AM in response to CHGA16

March 3, 2017 and it's still not working. 😟 Is it just me?

Mar 3, 2017 10:46 AM in response to CHGA16

You need to start as if you never had the app on your phone - you need to set up your avatar all over again...

Mar 11, 2017 8:49 AM in response to newipodfrombainbridge island

I had the same problem. I deleted the Bitmoji keyboard then reinstalled it, and now it works like its supposed to. Hope that works for you too!

Mar 25, 2017 11:45 AM in response to CHGA16

What you should try is go to the Bitmoji app and make sure your logged in couse I wasn't and I logged in to Snapchat and it worked after

Beth287

Level 1

4 points

Apr 11, 2017 4:21 AM in response to LoriH59

Go to settings, keyboard, delete bitmoji there, add it back. Fixed it for me

Iko95816

Level 1

4 points

Apr 16, 2017 10:08 AM in response to CHGA16

Same problem here. Sett

Jul 21, 2017 12:55 PM in response to CHGA16

User uploaded file Sorry... I just tried to experiment with my Bitmoji keyboard and it also doesn't work. iPhone 6s+ iOS 10.3.3

Bitmoji keyboard stopped working after iOS 10 update?