Touch ID not working on iOS 10 -iPhone 5s

I updated my iPhone 5s to iOS 10 this morning and as soon as I turned it on it said

"Unable to activate Touch ID on this iPhone"

And it wiped all my fingerprints so now when I go to put my fingerprint back on Touch ID

It reads

"Failed: unable to complete Touch ID set-up. Please go back and try again"

I've tried multiple time and turn my phone on and off again but it still doesn't seem to work

iPhone 5s, iOS 10

Posted on Sep 14, 2016 8:05 PM

Reply
99 replies

Sep 30, 2016 2:48 AM in response to Taylah7

I suppose it's definitely the apple's bug.

After updated the 2nd version of ios10(10.0.2) from 10.0.1, my iPhone6 cannot active touchId on occasion. Sometimes even press power or home cannot wake the screen. I restarted the phone by press the home and power together, it's back on track again. However, the issue occurs again and again, even I restore the iPhone by itunes and set it as the new iPhone.

My iPhone buyed from Appstore of Japan has replaced the screen several times, but I think its not the hard issue. So When the 10.0.3 version come?

Oct 8, 2016 8:57 AM in response to Taylah7

Had the same issue. Downgraded my 5S back to 9.3.5 without wasting any time via iTunes. Fingerprint works like a charm.


Its a software bug in iOS10 so some devices are unable to get their Touch IDs working.


Just downgrade your iOS back to 9.3.5 via iTunes which is still digitally signed by Apple as of today (10/08/16)

and your Touch ID will work just fine.

Oct 12, 2016 11:53 AM in response to Taylah7

I had the same issue with the Touch ID on an iPhone 5s after updating to IOS 10. I did this: settings-general-reset-reset all settings, then when the phone rebooted I entered a new 6 digit passcode (old one was 4 digit, not sure if that was relevant) and was able to enable Touch ID and add new fingerprints. Everything is working perfectly now.

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Touch ID not working on iOS 10 -iPhone 5s

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