IOS 10 mail puts messages threads in seemingly random order

Since the IOS 10 Update email message threads on my iPhone 6+ are in a really weird order. There seems to be no real order to how the messages are displayed once you click on the thread.

The first message in the thread seems to be randomly placed under some of the replies, and occasionally the entire thread will be under one of the replies as if the message breaks were not detected.


I have Enabled the "Most Recent Messages on Top" setting which has meant the last message and your entry point to the thread is at the top (rather than in the middle with this setting disabled), but the message order still has the above quirks.


The issue is the same in my Office 365 mailbox and Hotmail.

iPhone 6 Plus, iOS 10

Posted on Sep 15, 2016 2:15 AM

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Question marked as Top-ranking reply

Posted on Sep 28, 2016 8:23 AM

OK. Here's a solution.


While I still think what Apple did to threaded emails is crap, apparently, there is now a double blue arrow toward the top right of every threaded email conversation.


When one clicks on this blue arrow, the ability to access individual emails within the thread is regained—it's an "expand/collapse" function, essentially.


This restores some of my faith in Apple iOS Mail—at least, as far as it is most critically concerned.


This change brings up a larger issue in Apple's platform: that when they release a new iOS, they explain very little.


I mean, perhaps this was demonstrated in the WWDC video somewhere, but who has the time to watch all of that crap? Plus, they rarely go into every minute function change.


Anyway. Still some other issues with the changes to Mail, but I hope this helps everyone.


Brad | YRLK

62 replies

Sep 26, 2016 4:37 PM in response to manualoverride

Apple please look into this as it has made managing mails almost impossible using iPhone. please look the mail application version before IOS 10 in that managing threads was straight forward as on clicking the thread it took to a different screen where it displayed all the emails in the thread as a seperate item and it was easy to chose one of your choice to respond to. Today in current version I don't even understand as it shows all the emails jumbled in one page. It is unusable. Or someone please suggest if only mail application can be reverted back somehow.

Oct 1, 2016 9:00 PM in response to manualoverride

OK, finally found something close to what we had before. Better, but not as good. Turn on all 3 thread notes in systems and then go back to your mail and find a thread. The email on top will have an arrow thing right next to the time or date of the email. Press the arrow and the other emails in the thread will drop down below and then you can click on the email you would like in the thread.

Nov 17, 2016 1:38 PM in response to manualoverride

I'd also like to voice the same opinion. Email management using my iphone is horrendous. I would almost wait and check my emails on my laptop (if possible), especially for work when there are several messages linked together and not even bother with using my iPhone for this purpose. Apple, this is not a user-friendly approach for email management. It would be much appreciated if we can have it back like it used to be. Simple.


P.S.- My mother, who I recently encouraged to purchase an iPhone, is having difficulty navigating through her emails as well.

Jan 4, 2017 7:56 PM in response to manualoverride

From an article I found on CNet


"You can tap that blue-arrow button to view the subject lines of all the emails in a thread without leaving the main view of your inbox. It's a convenient way to locate a specific email in a thread. The messages in this expanded view are ordered so that the most recent message is at the top."


The double blue arrow pointing to the right located to the right of the date will drop down the list of related emails. Then you can click into just the one you want.


Also sometimes if you swipe the message to the left and click more you can click show related messages and it brings you to another screen with the list of messages. However this doesn't seem to consistently work for me and I can't figure out why it works sometimes and why it doesn't. My best guess is I think either all of the messages in the thread either have to be read or unread for this 2nd option to work.


The first option though definitely works thank goodness

May 11, 2017 4:24 PM in response to manualoverride

Whoever thought when reading an email reply, that showing the original email in the chain rather than the email to which the user is replying immediately following the reply has never had a complex conversation via email. To further cloud this bumble, Apple decided to hide the email to which the current email is a reply amidst a jumbled, unorganized, set of preview panes (did I mention in no particular order?) with a see more option. I've got all the right toggles toggled and it's still unworkable. For a person that gets an email every minute, this is a train wreck. I spend more time searching for the email that someone is replying to than I care to admit. I already work 110 hours a week. Thanks, Apple, for making it 120.

Sep 28, 2016 7:57 AM in response to inxs4

Completely agree. Need the list of messages back in order to efficiently find the particular message in the thread. In the new disastrous interface, you have to scroll for miles and hope to recognize the feeble break between messages. It also seems to include a ton more junk/code/crap in the email when the Organize by Thread option is on. The changes maker there application almost useless to folks who rely in threaded conversations.

Sep 28, 2016 7:42 PM in response to bradlii

I Have already tried that and while it does expand the threads its not solving the garbled message issue. Also from my Mac it's inconsistent with including all the thread or just a portion. Makes my email unusable. A real mess with multi response threads. It's mixing text from one person with time stamps and signatures of another. Hope this is solved soon. Can't image how apple missed this since most professionals don't operate in a world of one time emails With no replies

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IOS 10 mail puts messages threads in seemingly random order

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