IOS 10 mail puts messages threads in seemingly random order

Since the IOS 10 Update email message threads on my iPhone 6+ are in a really weird order. There seems to be no real order to how the messages are displayed once you click on the thread.

The first message in the thread seems to be randomly placed under some of the replies, and occasionally the entire thread will be under one of the replies as if the message breaks were not detected.


I have Enabled the "Most Recent Messages on Top" setting which has meant the last message and your entry point to the thread is at the top (rather than in the middle with this setting disabled), but the message order still has the above quirks.


The issue is the same in my Office 365 mailbox and Hotmail.

iPhone 6 Plus, iOS 10

Posted on Sep 15, 2016 2:15 AM

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Question marked as Top-ranking reply

Posted on Sep 28, 2016 8:23 AM

OK. Here's a solution.


While I still think what Apple did to threaded emails is crap, apparently, there is now a double blue arrow toward the top right of every threaded email conversation.


When one clicks on this blue arrow, the ability to access individual emails within the thread is regained—it's an "expand/collapse" function, essentially.


This restores some of my faith in Apple iOS Mail—at least, as far as it is most critically concerned.


This change brings up a larger issue in Apple's platform: that when they release a new iOS, they explain very little.


I mean, perhaps this was demonstrated in the WWDC video somewhere, but who has the time to watch all of that crap? Plus, they rarely go into every minute function change.


Anyway. Still some other issues with the changes to Mail, but I hope this helps everyone.


Brad | YRLK

62 replies

Oct 3, 2016 1:30 PM in response to stewartscotlland118

I'm still having the issue with the message being all garbled. For example a thread that has several replies back and forth, there's a sentence that i sent randomly placed in the thread as if it's a part of a reply.


Another email with multiple replies back and forth has a reply for today but the 2nd paragraph is from an email several weeks ago randomly placed in the thread. this is a nightmare.

Oct 3, 2016 5:23 PM in response to manualoverride

I'd just like to add my voice to this chain. This is a terrible move by Apple. Although I don't have the issue of emails out of order, when clicking on a conversation the next window contains all of the emails open, instead of the list of emails contained in the chain. Once the chain gets long, one has to scroll and scroll to find individual responses. It's confusing and a waste of time. The workaround that some have suggested--hitting the double-arrow in the higher level (or main) list of emails--is definitely a help, but one might expect that when the individual emails in the conversation appear that they would be demarcated to set them apart from the rest of the list, for example by being indented.

Oct 5, 2016 12:56 AM in response to manualoverride

iOS 10 mail update on iPhone 5S is a nightmare! I have over 15 email accounts on my iPhone 5S

each email account has multiple folders to get all the emails organized in iOS 9 which worked well and was easy to manage. Now it's all out in iOS 10 and I need to scroll to find anything and often it puts emails in the wrong folder guessing instead of letting me decide. Can't stand what apple did to mail which functioned well since 2008 with iOS 10 update! It wastes huge amounts of time trying to find mail in folders that I used to be able to access quickly before iOS 10. It's the most unorganized email system for many emlail accounts I have ever seen. Trying to fix it would take me weeks to reorganize years of many email accounts saved emails. That's not including failing getting over /00 emails I need to manage which is why I had a good organized system set up. Apple dropped the ball on email update in iOS 10 turning it to a pile of poop No one wants search through!

Oct 11, 2016 9:59 AM in response to manualoverride

Replies composed in the mail app are also broken. I have somehow managed to send a reply to the wrong branch of a thread, even though I used the expander arrows, specifically selected the message I wanted to respond to, and saw the body of the message I was replying to while composing my reply. I didn't even realize I had done this until I looked for my reply in Outlook and couldn't find it in the part of the thread I was expecting.


I have *never* replied to the wrong message in the mail app before, at least not without fat-fingering it (and then immediately realizing my mistake and sending an immediate follow up).


This is ridiculous. Either due to extremely poor and misleading usability or due to bugs the mail app in iOS 10 is completely and utterly broken.


Apple, please return the functionality of the iOS 9 mail app -- that actually worked!

Oct 18, 2016 4:25 AM in response to frizzo2020

RIGHT?!! I wonder this too! Do they read this feedback at all? DO THEY CARE ABOUT OUR PAIN??!! Why does no one from Apple reply with an explanation of this new structure? Irrational & cumbersome as it seems to all of us, perhaps they're working to fix the flow... or new features in a later release will correct the horrors of 10... but for god's sake THEY NEED TO TELL US!! Everyday I'm hoping and praying to wake up to a software update or some comment from Apple that will HELP ME figure out this terrible new 10 and learn some small way to make it work for my life and work (cause right now I want to throw my phone against a wall anytime I need to open the email app... which is about every 2 minutes!!!!). I don't know how to get Apple to listen, I've even called Support to vent my anger and ask if they know about any future fixes... and their reply??... "EVERYONE I KNOW LOVES THE NEW MAIL APP, IT ESSENTIALLY WORKS THE SAME" ... And then I start screaming. So my advice, until Apple listens, call tech support and start screaming. I am convinced if enough of us do this they will have to answer.

Oct 24, 2016 10:34 AM in response to manualoverride

Here is what I got from Apple Support!


I am sorry that you do not like the mail update with iOS 10. Sadly, there is not a way to revert back to iOS 9 that Apple supports. If you have some suggestions about the iOS 10 mail you can leave the feedback here.

If there is a functionality issue with the device, I would be happy to help troubleshoot. But in the case of not liking the updates, leaving feedback is the best place to start. Apple does not recommend to try and revert the operating system version. Apple Feedback

Oct 28, 2016 8:51 PM in response to Jasonlseward

Unfortunately this didn't work for me. The best thing I've found, which is still significantly worse than before, was the blue arrow symbols at the main email screen. You get some form of organization, but this is still not very good. I am extremely frustrated with this issue and this update. I get well over 150 emails a day, many on the same topic. Being able to efficiently manage my emails and file the ones I no longer need to refer to and keep the ones I need to reference is critical. I was patient and thought that it was maybe just a learning curve or getting use to a new way of doing things. Not the case, this is simply bad. I truely hope Apple reverts back to the previous email functionality in a soon to be issued update.

Nov 6, 2016 4:46 AM in response to manualoverride

Fusher more, any unread message is instantly marked read as soon as you open the mail. This is a huge problem for people that are using iphones for buisness purposes. It would have been nice to have the option to have threaded messages as they used to be. This new threading is useless and now you only have thechoice of no thread or horrible thread. This needs to be fixed and the person who suggested this update ought to be given a demotion.

Nov 11, 2016 10:17 AM in response to Sean Stadler

I found that a swipe-right on the message body when in thread view gives you a Read/Unread button. Starting to get used to this....scroll through the thread, read the emails, swipe-right to mark ones I need to come back to later. With the swipe left options of flag/reply/delete as well, this is finally starting to make sense to me how it is supposed to be used.

Nov 12, 2016 2:03 AM in response to bradlii

don't see the double arrows you are referring to.

There is the upper left opposing arrows which open and close the email list versus full width display of the message;

And on upper right two opposing greater than less than icons for moving previous or next email message.

I do not see the double are at top right of every threaded email conversation as you put it.

Thanx

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IOS 10 mail puts messages threads in seemingly random order

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