IOS 10 mail puts messages threads in seemingly random order

Disabling a feature is not a fix.

Hi Greg , I purchased an iphone 7 plus 2 days ago , i hated the way the emails are all together on a thread , i deactivated the feature and it fixed the problem for me.

Not fixed for me and I'm on the latest update. not a word about all this in the readme file for the most recent updates.

Apole, for all that's holy, please revert back to iOS 9 for the organization of email threads. This new system is entirely useless for any professional who has voluminous strings. You have rendered my iPhone and iPad useless for managing my emails. Go back to the old system which was not broken.

This is not acceptable. Are apple reading this thread at all?

Replies composed in the mail app are also broken. I have somehow managed to send a reply to the wrong branch of a thread, even though I used the expander arrows, specifically selected the message I wanted to respond to, and saw the body of the message I was replying to while composing my reply. I didn't even realize I had done this until I looked for my reply in Outlook and couldn't find it in the part of the thread I was expecting.

I have *never* replied to the wrong message in the mail app before, at least not without fat-fingering it (and then immediately realizing my mistake and sending an immediate follow up).

This is ridiculous. Either due to extremely poor and misleading usability or due to bugs the mail app in iOS 10 is completely and utterly broken.

Apple, please return the functionality of the iOS 9 mail app -- that actually worked!

To get your email threading back to an approximation of the old iOS 9 version:

1. Go to "Settings" and "Mail" and then scroll down to the "Threading" section and select "Most Recent Message on Top"

2. To scroll to a particular message within a thread, use the blue "<" and ">" arrows at the top right of the screen. The "<" arrow goes to older (prior) emails; the ">" arrow advances to newer (more recent) emails.

3. To reply to a particular email within a thread, go to that email, and then swipe left. You will then have the choice of replying to the email (blue circle with reply arrow symbol), flagging the email (orange circle with flag symbol), or deleting the email (red circle with trash can symbol)

Hope this helps! It took me a lot of research to figure all of this out.

RIGHT?!! I wonder this too! Do they read this feedback at all? DO THEY CARE ABOUT OUR PAIN??!! Why does no one from Apple reply with an explanation of this new structure? Irrational & cumbersome as it seems to all of us, perhaps they're working to fix the flow... or new features in a later release will correct the horrors of 10... but for god's sake THEY NEED TO TELL US!! Everyday I'm hoping and praying to wake up to a software update or some comment from Apple that will HELP ME figure out this terrible new 10 and learn some small way to make it work for my life and work (cause right now I want to throw my phone against a wall anytime I need to open the email app... which is about every 2 minutes!!!!). I don't know how to get Apple to listen, I've even called Support to vent my anger and ask if they know about any future fixes... and their reply??... "EVERYONE I KNOW LOVES THE NEW MAIL APP, IT ESSENTIALLY WORKS THE SAME" ... And then I start screaming. So my advice, until Apple listens, call tech support and start screaming. I am convinced if enough of us do this they will have to answer.

Here is what I got from Apple Support!

I am sorry that you do not like the mail update with iOS 10. Sadly, there is not a way to revert back to iOS 9 that Apple supports. If you have some suggestions about the iOS 10 mail you can leave the feedback here.

If there is a functionality issue with the device, I would be happy to help troubleshoot. But in the case of not liking the updates, leaving feedback is the best place to start. Apple does not recommend to try and revert the operating system version. Apple Feedback

I can't say this is a universal (or long term) fix, but the following seemed to solve it for me:

• Settings > Mail > toggle Most Recent Message On Top "On"

• While you're there, also toggle Organize by Thread "Off"

• Close and reopen the Mail app

• Settings > Mail > toggle Organize by Thread back "On"

• Close and reopen the Mail app

iPad Pro 9.7, iOS 10.0.2, native Mail app

Unfortunately this didn't work for me. The best thing I've found, which is still significantly worse than before, was the blue arrow symbols at the main email screen. You get some form of organization, but this is still not very good. I am extremely frustrated with this issue and this update. I get well over 150 emails a day, many on the same topic. Being able to efficiently manage my emails and file the ones I no longer need to refer to and keep the ones I need to reference is critical. I was patient and thought that it was maybe just a learning curve or getting use to a new way of doing things. Not the case, this is simply bad. I truely hope Apple reverts back to the previous email functionality in a soon to be issued update.

It's a shame

it's even buggy it mixes together wrong threads.

This tip restores most of the "show me the list of the emails in this thread" functionality from iOS 9 and previous. It's not perfect -- I'd still prefer a separate list -- but it goes a long way.

Thanks for sharing!

I agree. Go back to the old thread style, Apple! It makes it impossible to delete multiple selected emails in a thread. Ugh.

Fusher more, any unread message is instantly marked read as soon as you open the mail. This is a huge problem for people that are using iphones for buisness purposes. It would have been nice to have the option to have threaded messages as they used to be. This new threading is useless and now you only have thechoice of no thread or horrible thread. This needs to be fixed and the person who suggested this update ought to be given a demotion.