IOS 10 mail puts messages threads in seemingly random order

Since the IOS 10 Update email message threads on my iPhone 6+ are in a really weird order. There seems to be no real order to how the messages are displayed once you click on the thread.

The first message in the thread seems to be randomly placed under some of the replies, and occasionally the entire thread will be under one of the replies as if the message breaks were not detected.

I have Enabled the "Most Recent Messages on Top" setting which has meant the last message and your entry point to the thread is at the top (rather than in the middle with this setting disabled), but the message order still has the above quirks.

The issue is the same in my Office 365 mailbox and Hotmail.

iPhone 6 Plus, iOS 10

Posted on Sep 15, 2016 2:15 AM

Top-ranking reply

bradlii

Level 1

22 points

Posted on Sep 28, 2016 8:23 AM

OK. Here's a solution.

While I still think what Apple did to threaded emails is crap, apparently, there is now a double blue arrow toward the top right of every threaded email conversation.

When one clicks on this blue arrow, the ability to access individual emails within the thread is regained—it's an "expand/collapse" function, essentially.

This restores some of my faith in Apple iOS Mail—at least, as far as it is most critically concerned.

This change brings up a larger issue in Apple's platform: that when they release a new iOS, they explain very little.

I mean, perhaps this was demonstrated in the WWDC video somewhere, but who has the time to watch all of that crap? Plus, they rarely go into every minute function change.

Anyway. Still some other issues with the changes to Mail, but I hope this helps everyone.

Brad | YRLK

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62 replies

mewkiss

Level 1

56 points

Nov 25, 2016 1:34 PM in response to jpgavin

I did that, but the problem I have now is it shows my latest reply on the top of the list vs being hidden unless I click on an arrow so I can read my reply.

I don't need to see what I wrote. I want the last reply from the other person on top. What's with that?

TJ_Texas

Level 1

8 points

Dec 17, 2016 4:38 PM in response to manualoverride

I didn't read all of the replies, but I agree with all of the comments questioning the logic of making this change. I've used thread-based email management in outlook for several years, and I thought the previous iOS process made sense. The new one is completely confusing, and I see no way to use it. Guess I'm going to have to disable it. Very frustrating. Cannot understand what Apple thought they were doing for users with this change. Please revert to the previous approach.

inxs4

Level 1

14 points

Sep 26, 2016 4:54 PM in response to PDIndiana

Nicely said!!

Oct 3, 2016 12:00 AM in response to bradlii

Oh man. this tip was life saver! Its almost like the most productive thing I saw since new OS came out. Thank you.

Oct 5, 2016 7:51 PM in response to jpgavin

This worked , thank you !!!!

Oct 6, 2016 6:26 PM in response to trevor928

Disabling a feature is not a fix.

Oct 6, 2016 9:39 PM in response to trevor928

Not fixed for me and I'm on the latest update. not a word about all this in the readme file for the most recent updates.

Oct 11, 2016 6:02 AM in response to manualoverride

This is not acceptable. Are apple reading this thread at all?

-Luca-

Level 1

4 points

Nov 3, 2016 2:54 AM in response to manualoverride

It's a shame

it's even buggy it mixes together wrong threads.

Namanama

Level 1

4 points

Nov 4, 2016 4:23 AM in response to manualoverride

I agree. Go back to the old thread style, Apple! It makes it impossible to delete multiple selected emails in a thread. Ugh.

mewkiss

Level 1

56 points

Dec 9, 2016 9:13 AM in response to Frustratedfix

That worked for me.

Dec 31, 2016 4:45 AM in response to jpgavin

Thanks!

Jan 27, 2017 8:59 PM in response to BWDC

Just remember everyone, the Apple engineers are smarter than you. If you thought it was fine the old way, it is just because you are a prole.

Thank you Apple for forcing us to accept your glorious intelligence. We are your humble servants.

Big Brother

stephlzx

Level 1

9 points

Jan 4, 2017 8:00 PM in response to stephlzx

Here is the screen shot from the article

Mar 11, 2017 8:56 AM in response to TruthSayer2016

Truth depends on wisdom.

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IOS 10 mail puts messages threads in seemingly random order