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csrohit Author

Level 1

40 points

Random loading icon black screen after iOS 10

My iPhone 6 screen turns black with a loading screen and it resets quickl.

Have only experienced this after ios 10 upgrade.

CAn someone please help?

iPhone 6, iOS 10

Posted on Sep 15, 2016 1:27 PM

Best reply

lucas1501

Level 1

9 points

Posted on Dec 1, 2017 9:10 PM

What's the issue?

Lots of people on iOS 11.1.2 and maybe other versions have been facing issues in the past 24 hours or so, suffering from reboots/bootloops after seconds or minutes of using their phone.

Technically this is actually a "respring" if you see a spinning circle rather than the Apple logo.

This means that Springboard (the home screen with all the icons) is reloading itself, but your entire phone remains switched on throughout. You will be prompted to enter your passcode again once Springboard has reloaded.

Some possible solutions until Apple publishes a fix: Force restart your phone after trying any of these as they may not work straight away

- Senior Apple Support Reps are suggesting manually setting the date to 1 day before the problem started. (Thanks u/xyzeian) Apple Support is currently being flooded with calls about this; please don't ring unless you have a separate issue. Their engineering team is working on a fix. UPDATE: If you have an app that has local notification with repeating settings (e.g. Headspace, Calm, or any other apps that use daily reminders) it will crash iOS Springboard, commencing Dec. 2 @ 12:15am. Disabling notifications for these apps may fix your issue.

• Changing your timezone to Honolulu, or changing your date and time to 1 week ago may temporarily fix the issue. It seems like the issue may be based on or linked to your system clock.

• Some people have reported that deleting the Headspace app (if you have it installed) will solve this issue. However, there are plenty of people that never had the app and are still facing the issue so this may not work. I have contacted Headspace support; I will update this post when I hear back.

• Disable Background App Refresh (Settings > General)

• Settings > About > Reset > Reset All Settings (use as last resort, or just wait for a fix and play outside)

Other recommendations:

• Make a full backup of your device via iTunes. If your phone is doing a RESPRING, not a reboot, then you will be able to back up even whilst it resprings. Your phone is replaceable; your photos aren't.

• If your phone is getting too hot, switch it off completely to avoid any damage, and keep an eye on this thread for a possible fix

What DOESN'T work (according to user reports):

• Update to the latest iOS: doesn't fix the problem

• Hard reset by holding Power + Home button: doesn't fix the problem

• Reinstall apps: doesn't fix the problem

• Restart the phone: doesn't fix the problem

View in context

93 replies

Jan 1, 2018 2:33 AM in response to csrohit

got in touch with staff on the customer support chats and was told to take off notifications on my apps until the issue stopped, and then they could help update my phone so the issue doesn’t happen anymore (however my phone then proceeded to do it again and therefore I was kicked out of the chat) but I would definitely recommend getting in touch with them directly if you’re having issues with it, or just turn off your notifications until it stops and deal with it)

Dec 5, 2017 11:16 PM in response to Bhollon

I had the same loading issue yesterday(5-12-2017). + my clocks app(alarm) stopped working( real nummer, was ready to go to sleep). Reboot didn't work. Setting the time a week back fixed the problem.

Sep 15, 2016 1:29 PM in response to csrohit

Try a force restart ...

Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

csrohit Author

Level 1

40 points

Sep 15, 2016 10:01 PM in response to Carolyn Samit

Thanks for your reply Carolyn.

Yeah. I tried that but it didn't help. Just talked to apple support and they said that this might be because I downloaded iOS 10 upgrade over wifi on phone and I should backup, download the upgrade (which will force it to factory settings) and restore the data. Long process and the last thing I wanted but have to do it now.

Sep 17, 2016 3:47 AM in response to csrohit

This is happening to me and my coworker (iPhone6s+ and iPhone6s). Anyone else solve this problem?

csrohit Author

Level 1

40 points

Sep 17, 2016 8:54 AM in response to mmansour [MSFT]

I wiped out the device as per the customer care and then I did following two things -

1) Installed Outlook app, Authenticator (Microsoft App) and Whatsapp

2) Removed some of the native apps like stocks, watch, podcasts, home, keynotes, pages and numbers etc but I don't remember all.

Do you've anything common to what I did that might narrow it down?

After Apple support told me to wipe out the data again and not to install any of the apps to check, I don't think this will be resolved very soon 😟 and hence trying somethings myself.

Sep 19, 2016 7:40 AM in response to csrohit

Same issue too, I can't seem to screen capture it as the phone (iPhone 6+) appears to be busy doing something. But it's a black screen and the spinning loading graphic in the middle, after 5 seconds or so it seems to come back and ask me to enter pin or fingerprint.

I hope I don't have to restore to factory and restore backup.

Sep 19, 2016 10:33 AM in response to csrohit

Happens to me at least once an hour. Really frustrating and Apple has not been any help in resolving

csrohit Author

Level 1

40 points

Sep 19, 2016 11:49 AM in response to Jason Searle

Bro, I did factory reset and wasted a whole day.

As mentioned in the earlier post, I only installed Installed Outlook app, Authenticator (Microsoft App) and Whatsapp and it still happened and hence I restored it and just to investigate the issue myself, I removed outlook app this time and (hush) touch wood (hush)....it hasn't happened since 😀..I just it never happens now.

Try to find any app that might be causing this. Don't know if you've outlook app already that you can see and remove.

One more thing that can help is look if there is any app that has loads of notifications all over. My outlook was configured for office mails and there were tons of it in the whole day which might have caused some issue.

csrohit Author

Level 1

40 points

Sep 19, 2016 11:50 AM in response to Bennynocheese1

Try to find any app that might be causing this. Don't know if you've outlook app already that you can see and remove.

Sep 19, 2016 10:17 PM in response to csrohit

Maybe the fix would be to restore it from blank state (format). Apps should never cause an OS to crash since apps live in an isolated environment. So there is clearly a bug here or bad state when updating phone. i will try to reformat it and see if it resolves it.

jpj1234

Level 1

4 points

Sep 22, 2016 10:00 AM in response to mmansour [MSFT]

Same problem here. Even after full restore via iTunes and backup restore, same issue... Unlock to black screen, with spinner, and loops back to passcode screen. Called Apple and they weren't sure what to do, must be a broader iOS issue as my iPhone 6s is fairly new and its been running great until iOS10. Hoping for a software fix soon as I can't get into anything about 90% of the time. Every once in a while I can get to the home screen, once I get to the home screen everything works great as usual.

Sep 26, 2016 5:14 AM in response to mmansour [MSFT]

Well I tried a full reset via iTunes, then recovered personal data via iCloud backup. I still get the issue. I was optimistic on the recently released 10.0.2 update, but that didn't help either.

Sep 27, 2016 2:26 AM in response to Jason Searle

So I called Apple support on this and as above was advised the solution is a factory reset, but then to use my iPhone for a day or two to see if the issue repeats itself BEFORE I restore from my backup. For those of you who tried the factory reset option, did any of you then restore from an iTunes (not iCloud) backup? And if so, did the issue repeat before or after you restored from the iTunes backup?

Sep 28, 2016 6:50 PM in response to micmiller01

I did a factory reset after 10.0.2 and restored from iTunes and mine still does it at least twice a day. Annoying but at least it doesn't kill the phone altogether, I guess. :/

Random loading icon black screen after iOS 10