My iPhone 6 screen turns black with a loading screen and it resets quickl.
Have only experienced this after ios 10 upgrade.
CAn someone please help?
iPhone 6, iOS 10
What's the issue?
Lots of people on iOS 11.1.2 and maybe other versions have been facing issues in the past 24 hours or so, suffering from reboots/bootloops after seconds or minutes of using their phone.
Technically this is actually a "respring" if you see a spinning circle rather than the Apple logo.
This means that Springboard (the home screen with all the icons) is reloading itself, but your entire phone remains switched on throughout. You will be prompted to enter your passcode again once Springboard has reloaded.
Some possible solutions until Apple publishes a fix: Force restart your phone after trying any of these as they may not work straight away
- Senior Apple Support Reps are suggesting manually setting the date to 1 day before the problem started. (Thanks u/xyzeian) Apple Support is currently being flooded with calls about this; please don't ring unless you have a separate issue. Their engineering team is working on a fix. UPDATE: If you have an app that has local notification with repeating settings (e.g. Headspace, Calm, or any other apps that use daily reminders) it will crash iOS Springboard, commencing Dec. 2 @ 12:15am. Disabling notifications for these apps may fix your issue.
• Changing your timezone to Honolulu, or changing your date and time to 1 week ago may temporarily fix the issue. It seems like the issue may be based on or linked to your system clock.
• Some people have reported that deleting the Headspace app (if you have it installed) will solve this issue. However, there are plenty of people that never had the app and are still facing the issue so this may not work. I have contacted Headspace support; I will update this post when I hear back.
• Disable Background App Refresh (Settings > General)
• Settings > About > Reset > Reset All Settings (use as last resort, or just wait for a fix and play outside)
Other recommendations:
• Make a full backup of your device via iTunes. If your phone is doing a RESPRING, not a reboot, then you will be able to back up even whilst it resprings. Your phone is replaceable; your photos aren't.
• If your phone is getting too hot, switch it off completely to avoid any damage, and keep an eye on this thread for a possible fix
What DOESN'T work (according to user reports):
• Update to the latest iOS: doesn't fix the problem
• Hard reset by holding Power + Home button: doesn't fix the problem
• Reinstall apps: doesn't fix the problem
• Restart the phone: doesn't fix the problem
Any real fix for this? It is annoying and it happens on my iPhone 6 (very often) and also on my iPad Pro.
Same issue here on a 6+. I did a factory restore but restore my backup over top of the clean install. I still get crashes roughly twice a day. Nothing in the logs, but usually only app crashes are available to us users. Support was useless. I was advised to Restore as New. The only reason I'm still on an iPhone is because all of my history is there. It seems unreasonable that a) a configuration file issue takes down the OS at random and b) there is no way to get a crash log.
I was able to resolve the issue but don't exactly know how.
I did the factory reset as suggested by support.
I did restore from itunes as suggested by support.
It happened again. I called support and they told me that I shouldn't install anything after doing factory reset to properly diagnose the issue.
I did factory reset again and it happened again, called support and as expected was asked to bring it to service center.
As it was still happening I thought I might as well restore it and get my data back but while I was restoring, I didn't install outlook email app from Microsoft which I felt somehow was receiving a lot of emails notifications and was behaving a bit heavy/laggy and BAM!!! After that never experienced the same issue again.
I was able to resolve the issue but don't exactly know how.
I did the factory reset as suggested by support.
I did restore from itunes as suggested by support.
It happened again. I called support and they told me that I shouldn't install anything after doing factory reset to properly diagnose the issue.
I did factory reset again and it happened again, called support and as expected was asked to bring it to service center.
As it was still happening I thought I might as well restore it and get my data back but while I was restoring, I didn't install outlook email app from Microsoft which I felt somehow was receiving a lot of emails notifications and was behaving a bit heavy/laggy and BAM!!! After that never experienced the same issue again.
I've got the same exact issue - nothing seems to resolve it. Done with ios 10, my iphone, and apple after 8 years. I guess I will be switching to Samsung or pre-ordering Pixel.
I have the same issue, but I'm on iPhone 7.
Hold home button and power button at the same time, I had the same problem 🙂
I've been experiencing this problem for weeks, seemingly across nearly every app probably 8-10 times a day at least. Reading this thread, I uninstalled Outlook and did a hard reset, as I am a heavy Outlook user and had it running just about constantly.
Crossed fingers, but zero black screens/kernel panics since, about 4 hours now. If this actually is the fix, appears the Outlook app may have a serious memory leak problem, but I didn't even think that an app could crash iOS in this way.
I uninstalled Outlook a day ago and it hasn't crashed since.
I dont have outlook app and mine is doing it. So it's not just that app. Has to be something else or other apps. This is stupid. Mine does it when I look on webpages from Facebook.
I managed to transfer this issue to my new iphone7. It started on my 5s after iOS10 upgrade. Switched to a 7 a week ago (from iCloud backup) and the same issue persists, only somewhat less often. I also use Outlook all the time, maybe time to try to switch to the native mail app again..
Would be nice to know the exact cause for this, since it definitely started after iOS10 upgrade.
-Antti
So I did but the wheel keeps spinning for more than 5 minutes so I forced the shutdown (no locked screen, no code or fingerprint required: I had to restore via iTunes to perform the boot)
I did a factory reset at 10.1.1, two times.
First time without restore at all, second time restoring from a local backup.
I hope to avoid the 3rd.
I always update using wifi, does that mean this would always happen?
What will this do?
Random loading icon black screen after iOS 10
