My iPhone 6 screen turns black with a loading screen and it resets quickl.
Have only experienced this after ios 10 upgrade.
CAn someone please help?
iPhone 6, iOS 10
MORE INFORMATION: This seems to be now called the "Oceania December 2 2017 Bug" bug (or something in the line) and 11.2 solves it as most of the people report, but it seems that only if you update after 00:15 CET on December 2, 2017. I'm not sure how it goes, but maybe the installer has been patched and now contains a fix for this, I don't know...
If you already had 11.2 prior to 0:15 CET on December 2, which some people seem to have, you just need to restore your iPhone through iTunes, which will fetch the latest updater.
Also, if you can't get to the update because of the constant respring, change the date manually to December 1 or a prior date and manually turn off Notifications for every single App... then do the update and only after that, re-enable notifications one-by-one... I don't know how important this step is, but it's in the release instructions.
More on the issue can be found here:
If your iPhone, iPad, or iPod touch unexpectedly restarts - Apple Support
Thanks to lucas1501 for pointing out a temporary fix. I was really desperate before stumbling on your post.
Why does my phone keep going to a loading screen then back to my lock screen
I have tried restoring my phone to the previous backup (from 20-Nov-2017) where i didn't have any problem and the problem is still there!!!
This happens to me with my brand new iPhone 7. Had just set it up the night before and was using it the next morning when the screen froze. Unimpressed I held down the lock button to restart it and somewhere in that process it ended up getting stuck on the black screen with spinning loading symbol. This lasted for at least for at least 10 hours! The next time I looked was another two hours later and it had run out of battery. When recharged it worked again but a hole day with a brand new phone that doesn't work was unacceptable. I have videos and photos of this happening on the phone.
Same issue here. Both iPhone's in our household started this behavior this morning. Manually setting the date to before 1 dec 2017 is working for now.
Settings >> General >> Date & Time (turn off set automatically)
Try a force restart ...
Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.
Thanks for your reply Carolyn.
Yeah. I tried that but it didn't help. Just talked to apple support and they said that this might be because I downloaded iOS 10 upgrade over wifi on phone and I should backup, download the upgrade (which will force it to factory settings) and restore the data. Long process and the last thing I wanted but have to do it now.
This is happening to me and my coworker (iPhone6s+ and iPhone6s). Anyone else solve this problem?
I wiped out the device as per the customer care and then I did following two things -
1) Installed Outlook app, Authenticator (Microsoft App) and Whatsapp
2) Removed some of the native apps like stocks, watch, podcasts, home, keynotes, pages and numbers etc but I don't remember all.
Do you've anything common to what I did that might narrow it down?
After Apple support told me to wipe out the data again and not to install any of the apps to check, I don't think this will be resolved very soon 😟 and hence trying somethings myself.
Same issue too, I can't seem to screen capture it as the phone (iPhone 6+) appears to be busy doing something. But it's a black screen and the spinning loading graphic in the middle, after 5 seconds or so it seems to come back and ask me to enter pin or fingerprint.
I hope I don't have to restore to factory and restore backup.
Happens to me at least once an hour. Really frustrating and Apple has not been any help in resolving
Bro, I did factory reset and wasted a whole day.
As mentioned in the earlier post, I only installed Installed Outlook app, Authenticator (Microsoft App) and Whatsapp and it still happened and hence I restored it and just to investigate the issue myself, I removed outlook app this time and (hush) touch wood (hush)....it hasn't happened since 😀..I just it never happens now.
Try to find any app that might be causing this. Don't know if you've outlook app already that you can see and remove.
One more thing that can help is look if there is any app that has loads of notifications all over. My outlook was configured for office mails and there were tons of it in the whole day which might have caused some issue.
As mentioned in the earlier post, I only installed Installed Outlook app, Authenticator (Microsoft App) and Whatsapp and it still happened and hence I restored it and just to investigate the issue myself, I removed outlook app this time and (hush) touch wood (hush)....it hasn't happened since 😀..I just it never happens now.
Try to find any app that might be causing this. Don't know if you've outlook app already that you can see and remove.
One more thing that can help is look if there is any app that has loads of notifications all over. My outlook was configured for office mails and there were tons of it in the whole day which might have caused some issue.
Maybe the fix would be to restore it from blank state (format). Apps should never cause an OS to crash since apps live in an isolated environment. So there is clearly a bug here or bad state when updating phone. i will try to reformat it and see if it resolves it.
Same problem here. Even after full restore via iTunes and backup restore, same issue... Unlock to black screen, with spinner, and loops back to passcode screen. Called Apple and they weren't sure what to do, must be a broader iOS issue as my iPhone 6s is fairly new and its been running great until iOS10. Hoping for a software fix soon as I can't get into anything about 90% of the time. Every once in a while I can get to the home screen, once I get to the home screen everything works great as usual.
Well I tried a full reset via iTunes, then recovered personal data via iCloud backup. I still get the issue. I was optimistic on the recently released 10.0.2 update, but that didn't help either.
Random loading icon black screen after iOS 10
![mmansour [MSFT]](/public/assets/avatars/SYSTEM_DEFAULT_AVATAR_EN_1087.png){kind=avatar}
