iPhone won't sync with iTunes after iOS 10 update - September 2016

This answer reflects the arrogance of Apple. While the answer is basically correct, it fails to acknowledge that many systems are out there that can't do that. Moreover, Apple should also acknowledge that people can't simply update all the time by going to a new operating system, possibly having to buy also new hardware only to resolve some incompatibility issues like this sync issue. Moreover, Apple has deliberately built in these incopatibilities and is therefore also responsible for properly handling these, e.g. by informing the user well. Finally, Apple should not that there are still many systems out there that need to stay with an older OS X. I have e.g. a music studio where hardware and software form together a fully functional system, where it would be impossible to simply upgrade to OS X El Capitan without destroying the entire system. I understand that companies like Apple need to develop their systems. However, what I have absolutely no understanding for if a company such as Apple does not properly warn users from incompatibility. When I upgraded the iOS I received no warning whatsoever that there might arise an incompatibility to sync with the Mac from which I was invited to upgrade the iOS afterwards, while all information was known to the involved software (such as iTunes), which was needed to issue such a warning. Then the time window to downgrade the iOS was so short that I missed it. The result a partly destroyed music studio. An answer from Apple Support such as "Upgrade to OS X El Capitan" shows then not only arrogance and ignorance, but is a clear effrontery from Apple. Me using Apple products since 1985, i.e. having been a faithful user, also intimately knowing Apple products, is systematically turned away from the company. There may come a time I am not the only one not wanting having to do anything more with Apple products, unless, only unless such answers are made with more consideration for the situation users are actually in.

I fully agree. Moving things from one device to another is very basic and should never be broken by a poorly designed upgrade. I will stick with Apple, but only because the alternative is worse. My 2009 iMac can technically be upgraded to Sierra but after an earlier upgrade to Mavericks, I went back to Snow Leopard and those in the know mentioned that the hardware was simply not up to the task.

It is also possible to move video from phone to iCloud, then move to desktop via iCloud on the web. BUT, iCloud will not allow loading video (.mov or .m4a) TO iCloud from desktop. Someone at Apple is simply not doing proper testing or maybe, as suggested, it's a conspiracy to force everyone into expensive upgrades.

Sadly Apple has boldly move forward a more aggressive profit making bussiness model where it absolutely weighted the pro and cos of consumer vs. company growth and decided that compromising loyal constomers and by pushy to force buy their need hardware people are gonna be immediately going to empty their pockets just to be "cool" and "up to date" with the latest tech to fit the cool crown otherwise god forbid you or your wallet don't respond to their coherrsive

I am having this same issue syncing the latest version of iTunes with my iPad Air2 and my MacBook Pro all running the latest software. It will not even get to the connection verification prompt on the iPad. The iPad is running iOS 10.2, the MacBook Pro is running macOS Sierra (10.12.2). Any further suggestions?

I finally had to update my Mac to El Capitan. Mine is a 2010. I found a link to the app to download on one of these discussions. It was not in the app store. It took forever..all day and overnight from start to finish. I was worried I would lose my photos but everything was there and my phone synced with itunes and the new photos app.

Same here. An 'old' MacBook 2008 that is in perfectly working condition will no longer sync with my iPhone. I was told by Apple Customer Service that I need a new laptop (!!!). No, not really. My laptop is fine, and will probably run for another years to come.

Annoyed much.

That's ridiculous! The same thing happened to me when the 10 update came out and Apple support were useless. I was told to wipe my device and it still wouldn't work. So ios 10 had basically turned my device into a very expensive paper weight. They told me I couldn't downgrade. After a bit of googling I found a downgrade by myself and it worked. I was really lucky to have found this downgrade that worked. Apple still nag me about the new software update which is very annoying.

At least I know I can't buy any new Apple product as it won't sync with my mac. Not that I'd want to after this.

Upgrade to OS X El Capitan - Apple Support

Just an enquiry,, along with this alert, was there any kind of error code?

I had the same problem and it gave me an error code 4013. I had to update the universal bus driver on my computer and restart my computer and phone again. I am not sure if it might help you.

Find an iTunes error code - Apple Support

All the best😉

Uninstall iTunes and reinstall it.

A minor nuisance, I know. I have an HP Pavilion running Windows 10. This resolved the issue of iTunes not reading my iPhone.

The solution was found here,

New iTunes 12, not recognizing device?

even am facing exactly the same issue.

HI,

Am using macbook air mid 2011 version which is running on mac osx 10.7.5.after updating IOS 10 in my iphone 5s 16 GB my mac is not identifying my iphone.wenever am connceting my iphone my mac is showing this error msg "itunes could not connect to the iphone "iphone" bcoz an invalid response was received from the device".but my itunes is identifying my ipad air 2 which is running under IOS 9.3.5.I tried reinstaling my Itunes also.its not helping.my itunes version is 12.2.2...Is there any solution for this?

Be sure to use iTunes 12.5.1 and for that you need have at least OS X Mavericks.

See Re: Backup issues after updating to iOS10

I'm having a different syncing issue. Setup: iPhone 6S Plus 128GB running iOS 10.0.2 iTunes 12.5.1.21 on Windows 10 When I try to sync the iPhone to iTunes, it goes through steps 1 of 6 to 5 of 6 successfully. Step 6 of 6 starts by syncing music. It will hang on the first song. The song file is not corrupt (file synced to iPhone before, it plays fine on iTunes; also, copied the file to wife's Mac, synced to her iPhone 6S via iTunes, and no problem). When the phone had iOS 10.0.1, it had the same problem. I already tried uninstalling iTunes, reboot, then reinstalling iTunes. Any other thoughts?

After trying dozens of different things, I did a hard reset on my phone (Settings / General / Reset / Erase All Content and Settings). Then I set it up as a new phone and did a restore via iCloud backup. Now, everything works. At least there is ONE way to make the iPhone work with iTunes. ;)