iPhone won't sync with iTunes after iOS 10 update - September 2016

I updated my iPhone 6 with the newest iOS 10 software. When I plug my phone into my macbook it says "iTunes could not connect to the iPhone “Katie's iPhone” because an invalid response was received from the device. I have updated my macbook and iTunes, restarted all devices, tried different usb ports etc. Is anyone else having this problem?

iPhone 6, iOS 10

Posted on Sep 15, 2016 6:42 PM

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61 replies

Oct 1, 2016 4:42 PM in response to lowcountrygrits

Many hours later on the day I discovered my iPhone 6 would not sync with either iTunes OR iPhotos here is the resolution: older iMacs and Macbook Pros need to update from OS X version 10.6.8 (or whichever version you have) to El Capitan. Once you do this, newer versions of iTunes, iMovie, Photos (which replaces iPhoto) and all other apps are then automatically updated. In my case, since I had 'reset' my iPhone this caused me an additional step of having to restore from my last backup; thankfully, that was only 10 days ago. So I only lost 10 days worth of photos and videos. IF I hadn't reset my phone, I don't think I would have lost those 10 days worth of photos.


All of the above was verified after spending 30 minutes on the phone with Apple's Support phone line. The migration of my photos from iPhoto to Photos is still going on and I'm guessing it'll take 1-2 hours.


I'm now able to sync my iPhone 6 with my iMac running El Capitan. There was no cost to upgrade in my case the Mac's iOS and no cost for Apple Support. I had to be given a special code to find El Capitan in the App Store since you can't just search for and find it.

Oct 3, 2016 6:10 PM in response to kludwick90

Ever since updating for ios 10. my iphone 6s can't sync with iTunes and iPhoto.

My device has a padlock icon beside it in Devices (iTunes Preference) I've disabled the passcode function on my phone and it still is *locked*!!


I am getting VERY frustrated as I need to sync my pictures already!!


Argh.....


Macbook is on os 10.7.5

iTunes is on 12.2.2

iPhone 6s is on ios 10.0.2


SOMEONE PLEASE HELP!! I NEED TO SYNC THEM ALREADY!!!!!

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iPhone won't sync with iTunes after iOS 10 update - September 2016

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