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All replies
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Helpful answers
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Sep 16, 2016 8:50 AM in response to KevFromWickfordby Milestone777,Hold down the power and the home button until the phone reboots to show the itunes logo.
Uninstall itunes, uninstall apple mobile device support. Reinstall iTunes and plug the phone back in to update once more.
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Sep 16, 2016 10:15 AM in response to Milestone777by KevFromWickford,Unfortunately this didn't work so Im still stuck with an iPhone 5 which is stuck on the apple logo continuously
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Sep 16, 2016 10:41 AM in response to KevFromWickfordby KiltedTim,What version of iTunes is running on our computer (an actual version number, not "the latest version")?
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Sep 16, 2016 10:43 AM in response to KiltedTimby KevFromWickford,Oh to say that someone must of used that really bad reply lol.
Im on 12.5.1.21
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Sep 16, 2016 10:46 AM in response to KevFromWickfordby Milestone777,Did you try just the update or a restore to factory settings?
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Sep 16, 2016 10:50 AM in response to Milestone777by KevFromWickford,My friends daughter had forgotten her password so I put it into DFU mode then tried the restore, which included the update.