iPhone 7 Plus Phone Call Sound Quality

Please read previous posts, try use your case when calling someone and make sure not to cover Rear mic with the case flap (rear mic is between

I have poor audio on my iphone 7. Took it to genius bar and they ran diagnostic and said nothing was wrong. Still continues, people have a hard time hearing me some times, goes in and out. Called ATT, they said it was something to do with the new software Apple put on the 7 to help distort the wind when you are making calls outside. True or false don't know but it is terrible. I recorded a couple of calls and over 20 minutes it can be fine for a while then it breaks up the person I am calling can't hear me, it breaks up then comes back. I have had iphones before and never had this problem

I have Iphone 7 2 weeks old 1st got it perfect sound incoming downloaded new update by apple incoming calls hear ok people cant hear me they say muffled or distant. took back to rogers after a week they put new sim card perfect then 2 days later update by apple and abck square one! I took phone back to Rogers they say take to Apple store which I done they done full diagnostic on sound and mic all good. Apple says Rogers has cell tower issue they need to update I go back to Rogers Tech support explian them whats happened they excalate to level 2 tech says give them 72 hours.No calls I waited 72 hours they say my issue was deleted due to not enough information. He didn't phone and ask me. I back onto tech support this am Monday excalate again hopefully someone will admitt what is the issue with these Iphone 7 obviously numerous people are having this issue. I can buy my phone out right i have to fork $600+ to swap over to another carrier but is it the carrier issue?

I have Iphone 7 2 weeks old 1st got it perfect sound incoming downloaded new update by apple incoming calls hear ok people cant hear me they say muffled or distant. took back to rogers after a week they put new sim card perfect then 2 days later update by apple and abck square one! I took phone back to Rogers they say take to Apple store which I done they done full diagnostic on sound and mic all good. Apple says Rogers has cell tower issue they need to update I go back to Rogers Tech support explian them whats happened they excalate to level 2 tech says give them 72 hours.No calls I waited 72 hours they say my issue was deleted due to not enough information. He didn't phone and ask me. I back onto tech support this am Monday excalate again hopefully someone will admitt what is the issue with these Iphone 7 obviously numerous people are having this issue. I can buy my phone out right i have to fork $600+ to swap over to another carrier but is it the carrier issue? My phone distorted even in side with full service.

This doesn't help the issue when talking on the phone, the issue isn't with the external speaker.

What is the issue?

Me too!

I went back to Genius Bar and complained they ran tests which said phone fine. Then they made phone calls and heard the muffled sound. In the end they gave me a new phone which has solved the problem.

if you go to settings>general>reset> reset network settings and then re-enter your wi-if password or use cellular data; make a call to test your volume and you should be able to hear.

My Iphone 7 plus does the same with my Otterbox Strada case fitted, I've read many articles about this issue and came to the conclusion the most common remedy is to go to settings>>general>>accessibility and turn off noise cancellation. I understand that if the noise cancellation mic is impeded the sound to the caller will be affected by false noise cancellation. Let me know how you get on with this suggestion...

Try turning off Noise Cancellation in settings/accessibility/noise cancellation. Tried this and vastly improved voice quality on cell to cell calls.

YYes, vastly improved voice quality. Not perfect but sounding like being in a barrel and background bleed over sounds seem to be gone. Will monitor for a few days.

I took my phones back to the apple store. They were all aware of the issue and were willing to switch them out, but did not have one of the colors in stock. Nobody said exactly what the problem was but that some phones have it and some don't. I have 10.1.1 loaded and nothing seems to get rid of the canny sound. Will check back with them in a day and replace them. If continues to happen will do the same again. I hope that apple fixes this issue or at least acknowledges it and what is going on with the phone. It's a great phone otherwise, but not happy with this as it is my primary phone.

Rogers told me LTE was data now it's does. Voice also, the tech made it so it went to LG or G3 what ever the old was it was better by about 80% then Rogers worked on it for 2 days. Ow it's fine it's a soft ware issue. I'm all good now

My iPhone 7 Plus 128 GB running iOS 10.1.1 (U.S. Cellular) is one week old today and I've also had several complaints about poor quality, low volume, cutting in and out, etc. Call volume on their end is louder but distorted/muffled when I'm in regular mode and clearer but low volume when I am on speaker (even when the phone is 12 inches away from my face or closer). On my end, calls sound slightly muffled/distorted to me when in regular mode and have low volume on speaker mode.

I changed from an iPhone 6S on T-Mobile which was crystal clear all of the time with plenty of volume (on my end and their end).