iPhone 7 Plus Phone Call Sound Quality

Return it. Just got mine two days ago. Voice issue only with some callers but they are I phone 6or7 users. Mine is going back

Some phones are just bad based on the research I've done. Mine is awful. But only talking to some people which have been I phone users. Maybe between 6 and 7. Carrier has nothing to do with it. Turning off noise cancel does not work. From what I have read. Apple is aware but has not decided to address the issue yet. I don't know if all of your calls are bad. Mine is only certain callers. I'm returning mine. Will try another from Verizon. If still bad. Will go to Best Buy or something. Maybe they got in a whole bad shipment. Apple needs to step up. Theses phones are too much money to just ignore the problem

Mine is happening when talking to people on boyhood Android and iPhone. But this time it isn't on every single call. I was on the phone with Verizon and they were looking up issues in their search and there are quite a few, all which were people continually trading in phone. They said everything on my account looks normal and sent my phone a ping to get the best signal, etc.

Unfortunately because I bought the original phone at Verizon but got the replacement phones at Apple...... Verizon can not swap my phone for another model (like 6S or Pixel). Thanks Apple for not telling me that before replacing my phone the first time.

Verizon did however, say that all their phones come unlocked now to be world capable and I can sell it on eBay, pay it off with them, and then buy another phone. So hey options.

So what to do? Hope Apple eventually fixes this I guess. Maybe it's related to the software? They are having the battery drain shut down issues with the 6 and 6S because of a software glitch, no?

This may sound dumb, but my speaker was complete crap on my iPhone 7 plus. All I had to do was (this is completely true) dip the affected speaker in water, and dry off the phone, then play music on full volume and wipe the speaker every 5 seconds. This fixed my problem and my speaker sounds good as new

When I'm on a phone call on my 7+, the caller will gradually fade out as if they're walking away from the phone or like I'm on speaker phone. Obviously there is no fix for this as of yet but just wanted to share that my iPhone 7+ on VERIZON is doing the same thing.

I too discovered that I was suffering problems with outgoing call quality on my new iPhone 7. I don't use my phone for calls that much, so it took about a week after purchasing to discover that my voice was sounding all muffled, like the phone was wrapped in something. I did a couple of tests phoning my own office voicemail and sure enough it was fine when I switched to speakerphone, but sounded awful when I held the phone to my ear. I did the usual thing of checking the forums to discover I was not on my own and was ready to make a Genius bar booking.

However, I decided to do a last-minute check and entirely removed my phone case. I discovered that upon testing, call quality was much better. Equivalent to using speakerphone. I'm not saying it's great compared to other phones, but certainly not muffled any more, and probably not that much different to my iPhone 6.

After a bit more testing I discovered that it was actually the phone case's flip cover that was blocking the rear microphone (between rear camera and flash) when folded back on itself (as you do with this type of case).

I had almost exactly the same phone case with flip cover on my iPhone 6 and never had this problem, so there is obviously a change in the way that the microphones work for phone calls (but not Skype et al) on iPhone 7. This was only ever a temporary case, so now I've purchased one (bumper style) without the flip cover and have a screen protector instead.

I'm not saying this is the solution for everyone, just that it's worth checking that you aren't somehow blocking or covering the rear microphone.

Regards,

Kris.

Why don't I have data only option on my Iphone 7? I want try it to improve my sound as it is bad, but I cant find that option. It doesnt exist! Help!

Same issue, and i had an IPhone 6 plus before. that is when I can hear something. Because, very often there is no audio at all. I lowered the volume as well and either it got better or i got used to it.

On the iPhone 6 plus i used to have the volume just one notch below max, with iPhone 7 I keep it at about half way.

Update to all -- I had to fight with the Genius Bar, but they replaced my phone. They did a diagnostic on it and of course found no issues. hence the fight with them to replace it! I wont go into the time I spent backing it up for restoral and the apple store, but their WiFi was so slow it took 5 hours. Suggest bringing a laptop with you since it is much faster to back-up/restore using direct connect to itunes on your laptop. Bottom Line, the new phone works! yeeeehhhh!!!!

Got the same problem with my iPhone 7 32gb (carrier KPN - The Netherlands), picked it up the first day it was out.

After using the phone more then a week people are saying more and more they can't hear me, the say remove you hand from the microphone or hear me far away.

Wiggle the phone or put the phone in a different angle/position they can hear me again.

Contacting Apple support didn't help, after doing a remote diagnostics no problem is found 😟

Same issue with sound and this solution didn't help, going back to Samsung, to bad Apple doesn't care about customers!!!

I have the 256gb iPhone 7 Plus on Verizon and having the exact same issue. I have returned mine 3 times already for a new ones and all have the same issue! It's so frustrating to pay this much money for a phone and I can't even make a simple phone call. It's not Verizon because I called from my 6plus and it work

This is already my 2nd IPhone 7 and still the same sound problem. The sound is very bad for those listening. I have checked the microphones with a dictaphone and they are fine.

I am as lost as you are and this is extremely detrimental. The first use of a phone is a phone, not a camera !

My current phone carrier is Orange France !

I'm getting more disgusted with Apples approach to this situation by the day. My wife had her purse stollen the other day, she called me to cancel the credit cards but with good signals both ends she couldn't hear me properly, I was out at the time and had to find a public phone to use. once I found out what had happened I then had to make numerous land line calls to credit card companies and banks. Since this happened I had to make an urgent emergency call on my 7+ to a friend and they couldn't hear me either so yet another mad panic trying to find a landline I could use. This is a disgrace, contrary to the comments some owners have made about this fault only existing on a small number of Iphone 7 Plus phones it shouldn't exist, these effing phones should work. Being able to make a phone call is the basic function of a mobile phone!!!!