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iPhone 7 Plus Phone Call Sound Quality

So we just got 2 new iPhone 7 Plus' and I am noticing that the incoming call audio quality on both sounds strange. I have the Apple leather case on the phone and incoming audio sounds distant. Like it is coming from behind the phone or something. It almost sounds like the phone is on speaker phone but it isn't. Turning the volume down helps a bit but it seems off. Previous I had an iPhone 6 so I don't know how this compares to the 6 Plus.


Any help is appreciated!


Thanks!

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Sep 16, 2016 11:36 AM

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Question marked as Top-ranking reply

Posted on Mar 2, 2017 5:26 AM

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The iPhone 7 (Photo credit: John Taggart/Bloomberg)

With the launch of the iPhone 7 and iPhone 7 Plus, Intel finally made its way into Apple's most important product. Good news for Intel, no doubt, but not for consumers.

Tests of LTE connectivity, released on Thursday by Cellular Insights, show a huge performance gap between the iPhone 7 equipped with an Intel modem and a Qualcomm modem. The difference in performance is a black eye not only for Intel, but also for Apple, which for the past five years had relied on Qualcomm exclusively for its iPhone modem chips. With the iPhone 7, Apple decided to make two versions -- one with an Intel modem and one with a Qualcomm modem. (Neither Intel nor Apple have commented on the performance gap so far.)

For consumers, the downside of owning an Intel version is significant. The tests revealed that Qualcomm-powered iPhone 7s are able to consistently establish stronger connections to LTE networks than Intel-powered iPhone 7s. Qualcomm modems outran Intel modems by 30% in overall performance, and 75% when the signal was at its weakest.

Since writing a story about these modem benchmarks, readers have asked FORBES -- directly and via Twitter -- how to make sure they're buying the better iPhone 7 with a Qualcomm modem. If you want to get the best bang for your buck, you probably should be careful which iPhone 7 you end up buying.

Here are some ways you can make sure you're not buying the inferior iPhone 7.

Model number

As this Apple spec page shows, Apple created two distinct versions of the iPhone 7 and iPhone 7 Plus to segment out devices with an Intel modem or a Qualcomm modem.

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By checking the model number on the back of the iPhone 7, you will be able to tell:

  • Model A1660 and Model A1661 means they have a Qualcomm modem.
  • Model A1778 and Model A1784 are equipped with an Intel modem.

Carriers

If you're a United States-based customer buying from a carrier, the best way to make sure which iPhone 7 you're getting is:

  • Verizon and Sprint sell the Qualcomm-powered iPhone.
  • AT&T and T-Mobile sell the Intel-equipped iPhone.

The Apple spec page indicates that the Intel-powered

A1778 and A1784 phones won't support CDMA (or code division multiple access), a cellular technology used on some LTE networks. That means an Intel-powered iPhone 7 simply won't work on CDMA networks, such as Verizon's and Sprint's.

Qualcomm's modem works on all the four big carrier networks in the US. And o

verall, Qualcomm's modem supports a much wider variety of cellular technology than Intel. Qualcomm hardware supports GSM/CDMA/WCDMA/TD-SCDMA/LTE, while Intel's only support GSM/WCDMA/LTE. That means that in addition to improved connectivity performance with a Qualcomm modem, Qualcomm can work on more networks.

Apple also sells unlocked versions of the iPhone 7 and iPhones 7 Plus that

come with a Qualcomm modem.

The relationship between modem makers and carriers is a close one. Supporting various cellular technologies is extraordinarily complex. Each carrier has their own unique network demands and features. Qualcomm has been in this game a lot longer than Intel, and as a result, it has a lot more to offer the consumer, according to experts.

“Building modems for today’s cellphones is an extremely daunting task,” said Sundeep Rangan, an engineering professor at New York University who specializes in wireless technologies. “It has to support a dizzying array of features and get the chips down to a form factor and low power performance.”

Follow me on Twitter @aatilley or send me an email: atilley@forbes.com

504 replies

Dec 18, 2016 5:23 AM in response to nowXorXnever

Some phones are just bad based on the research I've done. Mine is awful. But only talking to some people which have been I phone users. Maybe between 6 and 7. Carrier has nothing to do with it. Turning off noise cancel does not work. From what I have read. Apple is aware but has not decided to address the issue yet. I don't know if all of your calls are bad. Mine is only certain callers. I'm returning mine. Will try another from Verizon. If still bad. Will go to Best Buy or something. Maybe they got in a whole bad shipment. Apple needs to step up. Theses phones are too much money to just ignore the problem

Dec 18, 2016 9:04 PM in response to Tokm1963

Mine is happening when talking to people on boyhood Android and iPhone. But this time it isn't on every single call. I was on the phone with Verizon and they were looking up issues in their search and there are quite a few, all which were people continually trading in phone. They said everything on my account looks normal and sent my phone a ping to get the best signal, etc.


Unfortunately because I bought the original phone at Verizon but got the replacement phones at Apple...... Verizon can not swap my phone for another model (like 6S or Pixel). Thanks Apple for not telling me that before replacing my phone the first time.


Verizon did however, say that all their phones come unlocked now to be world capable and I can sell it on eBay, pay it off with them, and then buy another phone. So hey options.


So what to do? Hope Apple eventually fixes this I guess. Maybe it's related to the software? They are having the battery drain shut down issues with the 6 and 6S because of a software glitch, no?

Dec 21, 2016 3:36 AM in response to Steven Fisher1

I too discovered that I was suffering problems with outgoing call quality on my new iPhone 7. I don't use my phone for calls that much, so it took about a week after purchasing to discover that my voice was sounding all muffled, like the phone was wrapped in something. I did a couple of tests phoning my own office voicemail and sure enough it was fine when I switched to speakerphone, but sounded awful when I held the phone to my ear. I did the usual thing of checking the forums to discover I was not on my own and was ready to make a Genius bar booking.


However, I decided to do a last-minute check and entirely removed my phone case. I discovered that upon testing, call quality was much better. Equivalent to using speakerphone. I'm not saying it's great compared to other phones, but certainly not muffled any more, and probably not that much different to my iPhone 6.


After a bit more testing I discovered that it was actually the phone case's flip cover that was blocking the rear microphone (between rear camera and flash) when folded back on itself (as you do with this type of case).


I had almost exactly the same phone case with flip cover on my iPhone 6 and never had this problem, so there is obviously a change in the way that the microphones work for phone calls (but not Skype et al) on iPhone 7. This was only ever a temporary case, so now I've purchased one (bumper style) without the flip cover and have a screen protector instead.


I'm not saying this is the solution for everyone, just that it's worth checking that you aren't somehow blocking or covering the rear microphone.


Regards,


Kris.

Dec 25, 2016 3:16 PM in response to jfl77

Update to all -- I had to fight with the Genius Bar, but they replaced my phone. They did a diagnostic on it and of course found no issues. hence the fight with them to replace it! I wont go into the time I spent backing it up for restoral and the apple store, but their WiFi was so slow it took 5 hours. Suggest bringing a laptop with you since it is much faster to back-up/restore using direct connect to itunes on your laptop. Bottom Line, the new phone works! yeeeehhhh!!!!

Dec 26, 2016 5:08 AM in response to jfl77

Got the same problem with my iPhone 7 32gb (carrier KPN - The Netherlands), picked it up the first day it was out.

After using the phone more then a week people are saying more and more they can't hear me, the say remove you hand from the microphone or hear me far away.

Wiggle the phone or put the phone in a different angle/position they can hear me again.


Contacting Apple support didn't help, after doing a remote diagnostics no problem is found 😟

Dec 27, 2016 5:59 AM in response to Steven Fisher1

I'm getting more disgusted with Apples approach to this situation by the day. My wife had her purse stollen the other day, she called me to cancel the credit cards but with good signals both ends she couldn't hear me properly, I was out at the time and had to find a public phone to use. once I found out what had happened I then had to make numerous land line calls to credit card companies and banks. Since this happened I had to make an urgent emergency call on my 7+ to a friend and they couldn't hear me either so yet another mad panic trying to find a landline I could use. This is a disgrace, contrary to the comments some owners have made about this fault only existing on a small number of Iphone 7 Plus phones it shouldn't exist, these effing phones should work. Being able to make a phone call is the basic function of a mobile phone!!!!

iPhone 7 Plus Phone Call Sound Quality

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