iPhone 7 Plus Phone Call Sound Quality

So we just got 2 new iPhone 7 Plus' and I am noticing that the incoming call audio quality on both sounds strange. I have the Apple leather case on the phone and incoming audio sounds distant. Like it is coming from behind the phone or something. It almost sounds like the phone is on speaker phone but it isn't. Turning the volume down helps a bit but it seems off. Previous I had an iPhone 6 so I don't know how this compares to the 6 Plus.

Any help is appreciated!

Thanks!

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Sep 16, 2016 11:36 AM

Top-ranking reply

AlexLibris

Level 1

4 points

Posted on Sep 7, 2017 11:58 PM

I found the solution: The phone was still wrapped up in the original plastic it came in, and that plastic was making the phone sound echo in a strange way. Hope it helps you too! The sound difference without that plastic wrap is massive.

View in context

504 replies

Sep 20, 2016 12:14 PM in response to Marketsync

Turning down the phone helped a tad. But with the case it still sounds borderline awful. I've had iPhones since a 3gs and it never sounded like this. My wife also upgraded to the 7 Plus and hers sounds exactly the same. It's like the phone is hollow and the sound is coming from behind it. Only for phone calls. Audio from everything else is just fine.

Sep 20, 2016 6:38 PM in response to Steven Fisher1

😠I Have the same issue with mine and my wife's iphone 7's.

draude71

Level 1

9 points

Sep 21, 2016 4:08 AM in response to Steven Fisher1

I have exactly the same problem with my iPhone 7 plus 😟

Sep 21, 2016 5:06 AM in response to draude71

So it's a thing. Maybe not widespread but definitely something! I am going to make a genius bar appt. and see what happens. Will post my results.

Sep 21, 2016 5:14 AM in response to Rfletcher06

You have 14 days to return iPhone if you think they are faulty .

Cheers

Brian

Sep 21, 2016 8:18 AM in response to Steven Fisher1

OK So here is an update. I called support and they had me record a voice memo then play it back from the phone receiver instead of the speaker phone (hit the little blue speaker in top right one in the memo app). It confirmed the sound was still not correct. So they suggested either send it in for repair or bring it to a Genius Bar. Going to the genius bar next week and will update.

Sep 21, 2016 8:34 AM in response to Steven Fisher1

Thanks for the update......I have an Appointment at the Genius Bar tomorrow, I will also post what that say.

Sep 21, 2016 8:45 AM in response to Rfletcher06

Thank you! I am going to take mine to the Genius Bar on Friday. The sound is horrible. Driving me nuts!

Sep 22, 2016 4:39 PM in response to Steven Fisher1

Ok, so I took my iPhone 7 to the Apple Store to have them look at it. they said that the device was functioning fine and that it was an issue with my service provider(Verizon). So now it looks like I need to take the issue up with them. What service providers do you guys have?

Sep 22, 2016 4:50 PM in response to Rfletcher06

I had the same issue, but I have AT&T. I ended up just returning the phone and I got a regular Iphone 7 instead. I don't have the call quality issue with regular iPhone 7.

They said they could fix it, but I was like, this is a brand new phone. So that is why I returned it.

IMCPIC

Level 1

12 points

Sep 22, 2016 8:21 PM in response to Rfletcher06

I had the same situation...took my iPhone 7 to the Genius Bar, had diagnostics tests run on it, they said nothing was wrong and that I should contact Verizon. I tried all troubleshooting recommended plus soft-resetting my phone, but most call audio still sounds muffled. I do have VoLTE enabled.

Sep 23, 2016 12:27 AM in response to IMCPIC

Mine was doing it on AT&T. Also Appleinsider is running this story. http://appleinsider.com/articles/16/09/22/some-users-complaining-about-poor-phon e-call-sound-on-apples-iphone-7-7-plus

I would ask for a new phone. I traded mine in for another phone and it works just fine now.

galandy

Level 1

4 points

Sep 23, 2016 7:34 AM in response to Steven Fisher1

Try disabling the Phone Noise Cancellation feature and see if it makes any difference.

Settings > General > Accessibility > Phone Noise Cancellation to OFF

Sep 23, 2016 7:44 AM in response to galandy

Tried turning off the noise cancellation but it didn't help out. I have an appt. early next week so I will know more.

Sep 24, 2016 5:06 AM in response to Steven Fisher1

I have the same issue with my brand new regular iPhone 7. What should I do? Wait for Apple update (maybe iOS needs some bugfixes) or it's technical issue and I should return it? Mhm...

@edit

obviously tried everything from this topic and nothing helped.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 7 Plus Phone Call Sound Quality