iPhone 7 Bluetooth connectivity with Ford SYNC malfunctions

I've been keeping up with everyone's responses since I posted, and I have some adds and observations:

I think this is a Sync problem over an Apple problem. I had it happen this weekend again, and it was with my boyfriend's iPhone 6 hooked up to my car on a road trip. We completely lost the use of the AUX and phone functions, same as what usually happens.

Difference this time is it's been 4 days now and the functionality hasnt returned in my Escape to use AUX or phone functions at all. When I hit AUX it goes back to FM1.

My car says it's on the most up to date version of Sybc as well. So I think it may be a Ford Sync issue where either it isn't compatible with whatever the newest iOS is, or Sync just need a major update for Apple period.

I read a ton of Ford discussions over the weekend as well, and many people are having the same problem - intermittent Bluetooth dropout, AUX functions completely stopping and phone functions completely stopping while using Apple products in their Fords. Some said they've been to the dealer 3 times and it still happens after a reset. Many people say they pull fuse 3 in their cars, or disconnect and reconnect their car battery, and it fixes it temporarily. I tried pulling fuse 3 (the Sync fuse) over the weekend, and it didn't work for me. It has worked in the past.

So those are my 2 cents about the whole thing. I'm stuck listening to radio and CDs right now until I can take my Escape in. Thumbs down. I have the service plan where it's $100 to work on anything on my car electrical or whatnot and have it fixed, but I'm hoping when I can take it in for an oil change I can sweet talk the guys into checking it out for me. I cannot even access the menu options anymore to do a Sync system master reset. It only stays on AM/FM or CD.

I'll update if I go to the dealer. :-)

~Monica

I have a 16 expedition. I have had little trouble with my iPhone 7 until the iOS 10.2.1 update. Now after about 20 mins the audio will stutter, the my phone will disconnect. It will then not reconnect, unless I shut down the car and restart it. Furthermore, the USB streaming is also affected. Very frustrated.

This describes my problem exactly. I'm from The Netherlands and have a Ford Mondeo MK5 (in US it's the Fusion).

I hoped firmware 3.10 would solve the problem when I still am on 3.08...

I let you know what v3.10 does in my car and iPhone 7 (iOS 10.2.1).

My iPhone 6 from work has no problems

Same symptoms here. Had no problems with 5S and 6s... but once switched to 7 and calls always disconnect and so does music through bluetooth. If someone comes up with a solution meanwhile either Apple or Ford bring to the table a new update in either systems, much appreciated.

I have the same issues with 7+. I will be on a call using hands-free in my car. The call appears to be up, when periodically it then shows disconnected on My Ford Touch Sync screen for approximately 10-20 seconds and then reconnects. The call never drops, just the connection between the phone and Sync. My car is a 2015 Ford Mustang with the current sync software loaded. It is the most frustrating thing. I also have the iPhone 6 and it has no issues whatsoever with sync Bluetooth. This is definitely a comparability issue between the iPhone 7 and 7+ iOS software and the Microsoft/Ford Sync software. I have two other cars (both Mazdas) and I have no problem with Bluetooth connectivity in those cars.

A couple of months ago my 5s and now my new 7 stopped pairing to my 2015 fiesta. When trying to connect, both my car and my phone give me different codes, and neither allows my to type the others code in. Has anyone else had this same issue? Thanks

I just downgraded to the iPhone 7, at least it feels like a downgrade. My Ford Sync was flawless with my iPhone 6, now music and calls drop all day long and even the music constantly restarts even when in USB mode. The absolute only thing that's different is the phone. I want my 6 back.

I own a 2012 Ford Edge with Siri that will not work with my iPhone 7. I had no problem with my iPhone 5C. I am not sure if it is my phone or Ford's Siri. I use the hands free phone and every call is dropped. I realize that I should not be using the phone in the car and use it infrequently, but when I need it I would like it to work. Any idea's anyone? (Besides not using the phone!)

I have the exact same problem with my 2015 Territory I took it into Ford today and they updated my Sync software but still have an issue so it must be Apple's problem that they need to fix with an update

Thank you for the information! My dealer says that 3.08 is the last one... Maybe in The Netherlands 3.10 is not official released. But good to know that 3.10 doesn't solve the Bluetooth connection drops on an iPhone 7

I've spent 10 visits to the Ford dealer trying to get my 2017 ford escape to work with Ford Pass and some other issues with their Sync. Bottom line is they said it works with every other version of Apple except for the iPhone 7. They claim it is Apples problem. I can't believe that Apple would eliminate a feature that worked on all previous phones

Not only does my 7 continuously drop calls from My Ford Sync, but even trying to access my voicemail from the phone doesn't work. I go to voice mail, tap on the voice mail I want to listed to or call back and the field closes without playing the voicemail. I hate this phone so much, I've contacted T-mobile to order a 6S Plus so I can downgrade. I can not continue to be inconvenienced while I wait for Apple to work out the bugs and have the 7 maintain the same functionality as the 6, its ridiculous for what consumers pay for this phone...

Not only does my 7 continuously drop calls from My Ford Sync, As well as every problem you have mentioned in the above post, but even trying to access my voicemail from the phone doesn't work. I go to voice mail, tap on the voice mail I want to listed to or call back and the field closes without playing the voicemail. I hate this phone so much, I've contacted T-mobile to order a 6S Plus so I can downgrade. I can not continue to be inconvenienced while I wait for Apple to work out the bugs and have the 7 maintain the same functionality as the 6, its ridiculous for what consumers pay for this phone...

Just adding my voice here too. My iPhone 7 (iOS 10.2) won't sync in my 2013 Lincoln MKZ. It looks like the phone 'sees' the car as a possible Bluetooth device, but the car doesn't 'see' the phone. It worked for years with my old iPhone 4S (go figure!).

Your info is to little to say it's not the iPhone 7 for other people... We don't know which SYNC version you have, which firmware etc... It's raining complains in this topic that the iPhone 7 has issues with the Ford Sync 2 system. All the other iPhones work without issues...