iPhone 7 Bluetooth connectivity with Ford SYNC malfunctions

The model number will tell you which modem hardware you have. If you have the iPhone 7 A1660 or 7 Plus A1661, it is equipped with Qualcomm MDM9645M modem. If you have the iPhone 7 A1778 or 7 Plus A1784, you have the Intel XMM7360 modem.

How is it possible to have an iPhone 7 with Intel chip and not be able to change it to the Qualcomm version??? Do we have to be magicians to know in anticipation when purchasing the phone to ask for the other version? I definitely think Apple should step up and solve this issue now.

It has been 8 to 9 months since the problem was reported. I think it is very obvious Apple either don't have a solution or Apple don't think there is a need to resolve this issue as it is consider too minor.

The solution... buy the next generation iPhone.

Thumps up for your response to customer complaints Apple.....

This is so frustrating. I can't wait for my year to be over so I can trade in this piece of junk. I had an iPhone 5 for over 5 years with no problems. Finally "upgrade" and it won't work in my car and I live in a town that requires hands-free. I am very disappointed in apple.

I just upgraded to 7+ at 1200 bucks. New car that has Microsoft hands free. Seriously....no wants to fix this? Big outlay for me and apple finally gave me the excuse to say goodbye. Overpriced and unwilling to listen to anyone. So disappointed.

Your not alone. Technology is changed no too fast for us normal consumers for the sake of their bottom line. $$$$$

I have all kinds of problems with my iPhone 7+ not the least is Ford Synch. What ever happen to "backwards compatible". Yes it could be Ford also but the bottom line could be the same. Maybe a law that puts customers up front is in order.

When backwards compatible is thrown away for "new and better" your customers soon, if not already won't be able to keep up. Think about your customers. All of them.

Sorry Apple I think it's greed and would love to hear your take.

I think there should be more than just a year or a few years to kill the backwards compatible issues.

Computers are at fault and I was an IT pro in my early years. Humans that can't keep up should be protected.

You're not alone. My iPhone 6 worked flawlessly with Sync. The iPhone 7 has been nothing short of frustrating. I spent 45 minutes sitting in my car on the phone with a Ford tech and was finally able to get the telephone to work with sync although it seems intermittent. When I asked the Ford tech about the text feature displaying "not supported" he put me on hold to confer with his supervisor. When he returned and told that the text feature is definitely not supported. I asked about any resolution that may be in the works he didn't know. Has anyone seen a response from Apple on this? Their phones are ridiculously expensive and one would think they would want to keep their customer base happy!

It's seems that this issues isn't solved yet in 10.3.2

I have similar issues on my Focus with sync 2 connectivity, European version.

Is there anybody who find the solutions to fix the dropping down the connection sync vs iPhone.

P.S on Samsung galaxyS6 is keeping the connection. 😱

Did you read this topic? Problem occurs with IPhone 7 and 7 Plus who have the Intel modem.

We still have no info from Apple regarding a fix... In the US you have also versions with the Qualcomm modem and those iPhone 7 and 7 Plus don't have issues.

I have been having the same problem with my iPhone 7 plus in a 2015 Ford Focus with sync 2 on iOS 10.3.2. Been on to Apple many times and have sent them mini diagnostics but nothing has changed. Very frustrating and unacceptable . Phone disconnects from Bluetooth while on calls without cutting off the call and reconnects. This can happen several times during a phone call. Very hard to understand why Apple have not come me up with a fix for this yet and I now believe the phone is faulty but Apple refuses to accept it is or replace it.

I was today contacted again by AppleCare Outreach and they wanted to know the MAC address of my bluetooth. Hopefully they are working on smashing the bug... The guy on the phone couldn't tell me much more than that he was asked to collect some info.

He also asked (again) what happends. So I told him as mentioned before; I've exact the same problem with my iPhone 7 (Model A1778). It does not maintain bluetooth connectivity with SYNC when on a cellular call. It does repeatedly drop and re-establish the bluetooth connection. This still occurs on iOS 10.3.2!

Also mentioned that we have no issues with the Sync 2 bluetooth connection when using an iPhone 6 and iPhone 6S.

In my case I have the same issues with iPhone 6 same version of software, not only with iPhone 7.

I think the problem solving is much more easy to be find in this case because is general.

By the way, I contacted the Ford service and they unconnected the car battery and connected back after a while and factory reset for the sync. But the issues occur again.

They said that if occur again to go back and they will try to make a conditioned diagnosis trough Ford databases. They had a lot of claims with similar issue. They never find a bug or something.

Strange thing is that on android device (my business mobile phone) I never had this issue and ford dealer confirms that with android they don't have problems.

Is a iOS issue in my opinion.

Sounds like a whole other issue you have. Or your iPhone 6 has also the Intel modem in it. Do you also have Bluetooth disconnects when on a cellular call? Which Ford Sync version do you have?

To all; please also describe which Ford Sync version you have when reporting issues here.

There have been a lot of complains but not everyone describes his/her problems very detailed.

I am having similar issues but their are so many little fixes within using my 7 Plus. What doesn't go away is an occasional audio glitch when everything is working the way it used to (and it's not a multitasking problem. No other apps are on in the background). To get more consistency is to make sure I plug in the USB before I turn on my car. Then sync to it. That is only for several tiny issues. The Bluetooth I generally stay away from because I don't get many calls. I wish I could keep up with all the issues. I have always had issues with my 6S Plus. None as much as my 7 Plus (256Gig). A bothersome issue is I am warned by the car sync that I have too many songs in my phone that prevents me from verbally calling a specific song with my steering wheel buttons. It's a mess. I blame both Ford and Apple. Technology is starting to lag behind because none of the big companies want to play ball with each other. There are fewer standards now with these complicated gadgets.