iPhone 7 Bluetooth connectivity with Ford SYNC malfunctions

In my case I have the same issues with iPhone 6 same version of software, not only with iPhone 7.

I think the problem solving is much more easy to be find in this case because is general.

By the way, I contacted the Ford service and they unconnected the car battery and connected back after a while and factory reset for the sync. But the issues occur again.

They said that if occur again to go back and they will try to make a conditioned diagnosis trough Ford databases. They had a lot of claims with similar issue. They never find a bug or something.

Strange thing is that on android device (my business mobile phone) I never had this issue and ford dealer confirms that with android they don't have problems.

Is a iOS issue in my opinion.

Sounds like a whole other issue you have. Or your iPhone 6 has also the Intel modem in it. Do you also have Bluetooth disconnects when on a cellular call? Which Ford Sync version do you have?

To all; please also describe which Ford Sync version you have when reporting issues here.

There have been a lot of complains but not everyone describes his/her problems very detailed.

I am having similar issues but their are so many little fixes within using my 7 Plus. What doesn't go away is an occasional audio glitch when everything is working the way it used to (and it's not a multitasking problem. No other apps are on in the background). To get more consistency is to make sure I plug in the USB before I turn on my car. Then sync to it. That is only for several tiny issues. The Bluetooth I generally stay away from because I don't get many calls. I wish I could keep up with all the issues. I have always had issues with my 6S Plus. None as much as my 7 Plus (256Gig). A bothersome issue is I am warned by the car sync that I have too many songs in my phone that prevents me from verbally calling a specific song with my steering wheel buttons. It's a mess. I blame both Ford and Apple. Technology is starting to lag behind because none of the big companies want to play ball with each other. There are fewer standards now with these complicated gadgets.

I have same issue. Took car to ford and they wiped all software and reinstalled in my edge titanium. Still did not work.

Genius Bar at apple wiped entire phone and installed software all over again then of course I had to reinstall all my stuff.

Guess what it worked for 4 days and then once again quit

Genius Bar said may be some phones out there with bad Bluetooth antennas

2016 Explorer Sport with My Ford Touch Sync2 version 3.7 and iPhone 7 at iOS 10.3.2 and I have this problem. Sync reports the it has lost bluetooth connection during a call.

To test I called a number that plays BBC radio over the line so I could have a continuous call going 712.432.5535. The first drop occurred around the 2:50 mark. I hung up and redialed and it dropped again around the 5:00 minute mark of the call. Both times it reconnects and sync starts the call timer over like it's a new call.

Quite annoying.

Ford MyTouch v3.10.16180.ea.0_product and iPhone 7 on iOS 10.3.2.

I only use USB for playing music as I got the impression it was better sounding than Bluetooth. I only notice Bluetooth dropping on a call.

I am having the same issue since I upgraded to the IPhone7. I have a 2011 MKX and the phone looses connection consistently. It's so frustrating. Mine also won't sync my Fitbit One tracker without turning Bluetooth Off and On. Wish I would have kept my 6. I also think the phone is slower and battery runs down faster.

Unfortunately there are much more combinations in which the iPhone 7 Bluetooth connection disconnects.

Do you also have a model with the Intel modem on board, like the A1778 I have?

You can check it with apps like AIDA64 available in the App Store.

I may have discovered a (duct tape) fix! If you have bluetooth headphones connected to your phone, while still utilizing Sync for the call it doesn't disconnect!

I was having this same problem with a 2017 Ford Fusion and a brand new iPhone 7. My music/audio connection was fine, but phone calls would drop and reconnect ever 1-5 minutes.

I was traveling in my car talking on the phone for over 15 minutes yesterday and had my bluetooth headphones (Beats) connected to my phone, as well as Sync. I was utilizing Sync to talk on the phone and it DIDN'T DISCONNECT ONCE! The following day, I started a phone call via Sync, without my bluetooth headphones on, and it disconnected within the first 2 minutes of the call. I then turned on and connected my bluetooth headphones to my iPhone, but continued to utilize Sync, and it didn't disconnect at all for the remainder of the 10 minute call. Again, EVERY OTHER TIME I've done would've disconnected multiple times during a 10 minute phone conversation.

While some might say if you have to have your bluetooth headphones connected, why not just use those? Personally, it's much less comfortable to have the headphones in when you're driving. Also, I am much more satisfied with the mere burden of turning on the headphones, then having to deal with the stupid disconnect every 2 minutes! And for those that have this issue, you know that when it disconnects and you then select "Speaker" or "iPhone" from the bottom menu, shortly thereafter it will automatically connect back to Sync! So you have to then turn your bluetooth radio button off.

I will continue to test this out and update if it doesn't hold true.

I have a 2015 Ford Explore Sport and have been having the same issue since Dec 2016 when I upgraded my iPhone 5 to the iPhone 7. Ford and Apple blame each other and offer no resolution. I upgraded my iPhone to iOS 10.3.2 and it still disconnects Bluetooth. This is a safety hazard and extremely annoying. I am looking at getting an android a different car all because of the ongoing Bluetooth issues...it's been 7 months! That is way too long.

I don't use the iPhone to talk much in my car but hooking up to the USB or Bluetooth is inconsistent when I want to hear music. Sometimes when I do get calls my iPhone or the synchronize dies t switch me to the car audio to talk.

I have same issue. Took car to ford and they wiped all software and reinstalled in my edge titanium. Still did not work.

took phone to apple store wiped the phone, reinstalled software still not work.

the 7s works in my lexus but not ford.

I have had many problems with the Sync 3 system on my 2016 Ford Expedition. They stemmed from an eventual failure of the APIM computer module for the sync system. Leading up to the total failure of the computer was poor BT connection problems, dropped connections, and eventually even wired connections were not working. Then the system would lockup and reboot. After the APIM replacement, all of these problems went away. When I first bought my Expy, I was using the system with an iPhone 6S+, but soon after I upgraded to an iPhone 7+. The system is also now running version 2.2 of Sync and my connectivity issues are a thing of the past. I have CarPlay too. But I don't use it since it is a disappointment, and so is Ford's integration of CarPlay.

Bottom line, now my iPhone 7+ now works fine with Ford Sync 3, specifically with BT connection, however there is an annoying problem when you disable CarPlay and use your phone via a wired connection. As long as you plug your phone in after the system has booted it seems to work, but if you plug it in before, then it may not see your phone. That's a Ford issue.

That list just seems old and no longer curated much like the rest of sync2 pages on ford's site. It doesn't explicitly list other new phones from other manufacturers that I have tested without problem.

Went to Apple Store and they changed my handset to another A1778 and guess what? It has worked perfectly with no loss of Bluetooth connection for 2 days and plenty of long phone calls. Not sure what that says but I am happy it has wir