iPhone 7 Bluetooth connectivity with Ford SYNC malfunctions

I have an iPhone 7 Plus A1784 running ios10.3.3 and the problem persists. Phone cuts off from Bluetooth while on a call and then reconnects. This happens several times during a call. I have tried everything. The car is a Ford Focus 2015. My sister bought an iPhone 7 Plus and I tried a few calls with it in the car without any disconnect. That would suggest it’s not a software issue. Can anyone confirm this and advise if Apple are replacing phones with this issue. I bought the phone late last year in the apple store Belfast. Has anyone tried the beta of iOS 11 to see if the problem still exists with it?

My father and I both have 7 plus and both do not work, I believe it has something to do with ford software and apple software not having a symbiotic relationship. Sometimes my phone will work for weeks at a time and then all of a sudden, it starts doing the whole disconnect reconnect thing.

My iphone 7 Plus has never worked without disconnecting during calls In the car. Otherwise Bluetooth works without issues. I tried connecting to a 2nd Bluetooth device in the car and it’s early days but for some strange reason it appears to work. The Bluetooth connection to the car maintained during calls. Did you try approaching Apple for replacement phones?

I had the same issue with a 2015 F-150, contacted apple support via the app, they sent me a new iphone 7 in the mail. Just tested it out and no issues! My last iphone 7 would disconnect every 2 or 3 minutes, just talked to 3 different people for an hour with no interruptions. Contact apple support and request a new phone.

Well after 5 long months of not having handsfree service, I finally told Apple I had other issues with this phone and I was DEMANDING a new phone be sent out. I'm happy to say it appears to be working! Fingers crossed!

Nice to see they acknowledged it to SOMEONE! Even with FINALLY replacing mine they still did not take any responsibility of the issue on their behalf. What a joke. They pushed me more toward Samsung with this crap!

I'm with Vodafone in Ireland. My sister also is and bought the same iPhone 7 plus but there was no problem with it in the Ford Focus. I finally used the service app chat but the diagnostic did not show up anything so they sent me to an apple service centre as there are no shops near. As I was able to demonstrate the problem they replaced the iPhone. I have no problem with the new iphone. It has to be a hardware issue. While you are still looking for a fix from apple try using a cheap Bluetooth speaker €20 euro. Connect the iPhone to it in the car and then to the ford sync at the same time as it appears to help the phone to maintain the connection to the car.

I have the same problem with both new versions of Android OS and Apple iOS on my Ford Fusion 2015. If Ford is not going to test with the iPhone 7 then we are all out of luck since it is probably the software update to iOS causing the issue and that means anything newer that the iPhone 5. Turning off automatic address book sync is not a tenable solution since how are you supposed to make hands free calls without an updated phone book? Looks like my next vehicle will be a Toyota or Honda. Don't get me started on their lack of traffic feature on the GPS in the Ford Sat Nav. Sirius blames Ford. Ford blames Sirius. Not good customer service.

I have 2015 F150 and recently upgraded from iphone 6 to iphone 7. Same bluetooth disconnect problem while talking on phone everyone else has described while my iphone 6 was flawless for 2 years. My wife and I upgraded at the same time (about 6 weeks ago) to A1778 models with T-Mobile. I have done everything Apple requested including reset, restore, etc. with no solution. I have now triple confirmed that while my phone has the problem, my wife's phone works flawlessly when used in the exact same way back-to-back. The only difference between the 2 phones is rose gold vs jet black which I hope is not the problem because, well, I don't want a rose gold phone. Apple is sending me a new phone and I will let you know what happens. Thanks to everyone for helping figure out this obvious hardware problem.

So my IPhone 7plus was working fine with the ford explorer I am renting in the UAE and now it does not - by which I mean the phone is communicating with the car, but no sound is coming out. The same is true for the Phone. I used to be able to plug the phone in as a USB device (after turning bluetooth off) and it gives the same result -- connected but no sound.

- i have IOS 10.3.3 (14G60) - I cannot remember when it upgraded, but I am guessing it was quiet recently. I see that version 11 is now available -- so here we go. I hope to have the same success as others.

I am happy to report that iOS 11 has resolved the issues with my iPhone 7 Bluetooth and SYNC. I fear that it could break in future updates, but extremely happy that it appears to be resolved at this time.

Anyone have updates on what versions they have tested now? I haven't left 11.0.1 still, but would really like to go to 11.0.3 with all the problems I am currently having in general. My handsfree with Sync is still working great though on 11.0.1, so I am looking for confirmation from someone before I go further.

It is NOT sync causing the issue. Other manufacturer's phones work well in both of my Ford vehicles, as did older iphones. There is a problem with Bluetooth connectivity. I am on Ford Sync 3 (v.2.0) and have an iphone 7 (ios 11.0.3 latest!!), today's date is Oct 23rd, 2017--AND THIS IS STILL AN APPLE PROBLEM. My sister's Samsung Galaxy works well in her Ford Fusion, and in my two Ford vehicles. Friends with other brand phones have no trouble connecting and hearing their map app's audio through SYNC.

IT IS DEFINITELY APPLE. Exactly how many years does it take to fix this??

I downloaded IOS 11.1 beta 4 this past Saturday, first time I have ever downloaded Beta software. It fixes mt Ford Sync 3 connection issues, bluetooth connection to my Sony Speaker, notifications now work, hectic feedback works and battery drain has gone. It was an Apple IOS issue......I was on IOS 11.0.3 and had so many problems until now. Hopefully when 11.1 is issued to the public all will be solved :-)

That’s very interesting simonb1964.... Thank you for adding some very strong evidence to back up my observations. I will be trying the beta.

After their failed diagnostic attempts, the best both Ford and Apple support could suggest was a workaround involving plugging the phone into a USB port. It does allow me to hear Apple and Google maps through SYNC—but c’mon....no BlueTooth? How’s that “customer experience” now?!

To make things even more frustrating for users, this is apparently

a problem that goes back years and resurfaces every now and then seemingly correlated with new iphone releases.

Anyway, I remain optimistic that non-beta ios 11.1 will help out a lot of users. Best of luck people!