signing out of an iCloud account that no longer exists

Ongoing problem with NO SOLUTION

We had a yahoo email for over 15 years. It was our iTunes account name.

Yahoo trashed our email with a glitch and we lost over 400 emails.

We opened a google gmail account. Life is better.

However, my iPad won't quit thinking the old yahoo address is our iCloud account.

Here's the biggest kicker. I hate cloud anything. I don't use it. I don't want it. I want it to go away forever.

Problem. My iPad will not shut up. It asks me to sign into this old yahoo id about every 75 seconds WHILE I AM USING THE FREAKING IPAD.

I have spent no less than 2 hours on the phone with apple folks and they keep asking me to do the same things over and over and THEY DON'T WORK. I don't know the password to this account. If I get it to ask to reset the password, it

Posted on Sep 17, 2016 5:07 PM

19 replies

Sep 17, 2016 11:46 PM in response to gail from maine

And somehow you think I haven't tried that - At least 1000 times in the past two years.

IT DOES NOT WORK.

Apple had me try it. I had already tried it 15-20 times.

IT DOES NOT WORK.

Sign out does not work.

No one I have physically shown the screens or worked with on the phone has given me anything I hadn't already tried and then retried ad nauseum a million times to satisfy their complete bewilderment.

And yes I did already say I had touched everything on the screen and it did not work.

Once again, the account does not exist, the password cannot be changed and YES it does care what ID I use but I cannot change it.

Thank you for your time and interest but this obviously going nowhere.

I give up

Sep 17, 2016 11:58 PM in response to leannfromspokane

Look, I'm sure you are frustrated, but you came here for help. So stop yelling at us for every attempt we make to help you. It is extremely unpleasant.

How would I know what you have or haven't done. If, as you stated, you simply removed that old yahoo ID from your Apple Account, and replaced it with your gmail account, then of course the old yahoo ID would no longer be a valid Apple ID, and it may no longer even be a valid email address, but you seem to have missed the understanding of the situation (based on what you stated regarding the Apple ID).

An Apple account is an Apple account. You can change the email address used for that Apple ID on that Apple account whenever you want. Sometimes when people do that, they forget to sign out of iCloud (and iCloud is the only place where this is a problem).

So, they change their email address, but the old email address that used to be the ID used for that Apple account is still signed in to iCloud (drat!). A year or so ago, we had to go through some real manipulations to get things lined up so we could get that old version of the Apple ID removed from the device. But.....Apple fixed that about 6 months ago, and since then, all you have to do is sign out the old ID with the current password (because it is the same Apple Account).

Since you have finally clarified that, in fact, the old version of the Apple account ID is signed into iCloud on your device, then you now have a common problem that gets resolved daily.

If, there is other information that is not outlined here, then the diagnoses for your issue is undoubtedly quite different. However, with the information I currently have, it appears to be the everyday "I forgot to sign out of iCloud before I changed my Apple ID"....

Sep 18, 2016 12:17 AM in response to gail from maine

And the point that no one will sink in is that I NEVER knowingly signed into the cloud and I think that is a major issue.

I never FORGOT to sign out of anything because I never signed up for it or into it. I don't store anything virtually and never wanted cloud access to begin with.

So, your statement about forgetting to log out is false. Please stop. I didn't do anything wrong.

YES, I am frustrated. I have a very expensive ipad and 15 Apple products in my family and no one can figure this one out. I PAID for support that couldn't figure it out. The "Genius" apple system scratched their heads too.

I am not dumb and I am not a computer genius. I did not forget anything.

I have an endless loop stuck in my ipad in a service I never wanted that now interferes with my daily use and function of the device.

And yes, I am frustrated by everyone acting like it is simple and I am stupid or errant in some way.

IF it was simple, I wouldn't be fighting it 2 years later.

I am done. Thread closed. Goodbye

Sep 18, 2016 8:51 AM in response to leannfromspokane

You indicated that when you went to Settings>iCloud, you could see the yahoo email, correct? If you see that email, whether you knowingly signed in or not, the fact is that it is signed it. So, sign it out and your issue will go away.

You are on your own. I really don't volunteer here to be insulted and verbally abused. You need to do some attitude adjustment before asking fellow users to help you. You're not going to get any with your approach.

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signing out of an iCloud account that no longer exists