iPhone 7 - Keeps Freezing!!!

I have just taken on the iPhone 7. I have noticed a couple of issues:


1) Freezing: When I open, contacts or whats app... it just stays on that screen. The lock button, or home button does not work. This will last for about 1.5 minutes!!!! Then the phone will be ok, but may take a few pictures ... this is maybe me pressing the lock and home button together


2) Camera - a lot of the times when I open the camera, I get just a black screen where the camera is, then after a couple of seconds my camera comes on....


Has any one else had these issues, and any help with it? I presume its an ios issue rather than a phone issue?


Sundeep

iPhone 7, iOS 10

Posted on Sep 20, 2016 5:38 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2017 3:40 AM

Continue to hold the Power button and press and hold the Volume down button located on the left side of your iPhone. Hold both buttons as the iPhone powers off and back on; release both buttons when the Apple logo appears on the screen.

234 replies

Dec 25, 2016 5:43 PM in response to sundeep103

This is great to have happen on Christmas Day 🙂 ! Im really glad I got zero pictures of my family on Christmas because my phone was frozen for almost 3 hours 😁 ....


Holding down THREE buttons - the home, sleep, and volume down button - finally reset my phone - HALLELUJAH! Though I am sure this will be happening again in the near future...


I have had the phone for about a week and this issue just happened today - twice. Seemed to happen when accessing the Camera app from the lock screen both times. Screen was frozen and black. When I uheld the home button, Siri would vocalize, but nothing else was responsive and I couldn't even reset the phone until I saw on this thread that holding the THREE buttons down (versus just the TWO buttons that I knew as the method to perform a hard reset).


Needless to say, Apple, figure this garbage out

Dec 26, 2016 9:45 PM in response to sundeep103

I thought the 10.2 update has fixed the issue...for a couple of days yes I was happy that the "FREEZE" issue didnt show up, after that the same.. the phone is getting frozen at least 3 times a day and it needs a hard reboot to take back to the normal working condition.. I tried factory reset for a couple of time; still no hope...

Apple support team has asked to give the phone to repair... I think thats the only option left.

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iPhone 7 - Keeps Freezing!!!

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