iPhone7 Bluetooth issue in the car

"Apple's Limited

Warranty for iPhone covers your iPhone for one year. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase")."

I will ask them to fix it, per the limited warranty. If they can't, they must refund me.

It sounds like a solid plan and I wholly applaud your efforts and I'm rooting for you.

I do have some skepticism that Apple is going to allow it because it's going to be hard for them to reproduce the issue. They're going to have to take a drive in your car with you, won't they? It might be hard to get them to do that.

I will tell them I need help setting up Bluetooth audio in my vehicle. If they aren't allowed to leave the store, I can show them this thread. I'm pretty sure there is a link to a video that shows the issue.

I've been very patient since buying my phone November 3. I figured an iOS update or carrier update would resolve the issue. As a lawyer who is typically quite aggressive when I feel people are being ignored or taken advantage of, I've showed great restraint in not complaining and taking action. Part of the reason is the time involved in going to Apple Store and troubleshooting. But at the end of the day, Bluetooth audio is a feature that I use daily and it does not work. I do connect via AUX currently but my AUX port does not charge my phone. I use Bluetooth and charge my phone via charger in cig lighter port.

Yeah I was so anxious to rush into Manhattan beach and get the phone as soon as they had more avail in matte black. If I had known about this issue I would have stuck with my 6 plus that was working just fine.

It appears they take a cavalier attitude with regards to issues with their products. The day I purchased my iPhone 7 Plus i went in with my 6 plus to exchange it. The 6 Plus had the issue where the camera didn't function properly and produced wavy images. I had to point them to a location online where the issue was heavily detailed. They agreed to replace the camera. Then they tried to tell me my phone was "bent" which was also another known issue with the 6 plus. They kept saying we don't sell bent phones. I just replied of course you don't but iPhones that bend under normal use are defective... smh.

An update and heads up: I got my replacement phone yesterday, but my original phone was unlocked and the replacement was locked to AT&T. I spent about 40 minutes on the phone getting Apple Support to understand. Just something to keep an eye on if you bought an unlocked phone and Apple sends you a replacement!

I haven't used it long enough to know if it's fixed. Sometimes it's ok for a few days, sometimes it can't get through a single song.

Apple Support sent me a replacement because resetting the phone to factory settings didn't fix it, and I think this is the next step on their flowchart of what to try. Unfortunately I don't think they have any steps after this one. I'll update if/when the problem recurs or if it fails to recur for several days.

Your post contains all the update that is necessary. Your replacement did not fix the problem. On 6 plus, Bluetooth audio always worked. You've already stated that it works sometimes and then other days can't get through a single song. what other testing are you trying to do to figure out whether it still doesn't work?

Let me clarify, I may be mixing statements because I don't really expect the replacement to solve the problem! But so far in 30 minutes of use, the new unit. has not had a problem. This is not yet enough data to draw a meaningful conclusion.

My previous phone would sometimes work ok for days (using it on my 30 min commute) and sometimes not even play a single song. When they had me reset it the other day, it mostly worked with only a couple short stutters for about two hours before becoming unintelligible.

And yes, my iPhone 6s+ and 6+ before it, and my wife's current 6+ worked/work perfectly with all the same vehicles and Bluetooth devices. And I don't experience any stuttering with wired headphones, only Bluetooth

Just arrived at Apple Store. The greeter who put me in queue for Genius Bar said he's never had anyone come in with the Bluetooth audio issue. Lol! My appt should be interesting. He estimated 3 hr wait before it's my turn. Luckily I brought my laptop to do work in the meantime.

Here's my latest update: so it has the problem in my Ford Fusion Energi. Tried last week in my Dads 2016 Porsche Boxster. Same problems with stuttering and speed issues using A2DP for audio.

Ford went in shop yesterday. Got a 2017 Ford Mustand loner with CarPlay. Phone never had a problem. Yes with Bluetooth.

From an earlier post: tried with 2 other 7 plus AT&T models. All the same issue.

No, it's an Apple iPhone Upgrade program phone. You have to pick a carrier, or at least you did when the phones first came out, but the phones are unlocked. (I don't know why we had to pick carriers, maybe to make sure people weren't buying up unlocked phones just to resell them?)

Working with genius right now. He had never heard of the issue. He spoke to a senior genius who said he wasn't familiar with the issue either. There was one emoloyee in the store who had heard of the Bluetooth stuttering issue. The person drove a Mazda and the issue was apparently resolved by restoring the phone.

We are running a backup right now and then are going to restore the phone. They think it's a software issue at this point. They will replace the phone if it's not a software issue. I keep telling them about this thread and noting that some have suggested that it's an issue with the new Bluetooth version in ioh

They are going to restore from iCloud backup. I don't think this will work but that's what they want to do before possibility giving me new phone. I hope they give me new phone so we can see it still doesn't work and then they will have to explain why brand new phone has the Bluetooth audio stuttering issue.

If it's unlocked then I think it has the same guts as the non-AT&T GSM phones (the ones that Apple currently sells as 'Sim Free').

Bummer. I was hoping the Sim Free's completely different LTE chipset would alleviate the issue.