Tim the Netherlands

Q: iPhone7 - Home button - Freeze

Hi all,

 

I'm using a iphone 7 (black 128GB), iOS 10.0.1

 

I'm not able to reproduce it but it happened twice. The home button stops responding. I feel the taptic click but nothing responds. Also all the other "hardware" button dont respond. (the power button, mute of volume up /down) after a couple minutes I see all the actions I did ( pressing the home, mute vol up ect) and then the phone responds again.

 

(The screen keeps responding all the time when the other button don't)

 

I setup my iphone 7 as a new Iphone.

iPhone 7, iOS 10

Posted on Sep 21, 2016 4:20 AM

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Q: iPhone7 - Home button - Freeze

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  • by Jarvichi,

    Jarvichi Jarvichi Sep 21, 2016 5:07 AM in response to Tim the Netherlands
    Level 1 (18 points)
    Apple TV
    Sep 21, 2016 5:07 AM in response to Tim the Netherlands

    I've seen the same thing; just on the first day possibly until I updated to iOS10.0.1 (my phone came installed with iOS10.0.0), if you haven't installed the update it's worth a try, also have you tried doing a hard reset? Press and hold "Power" and "Volume" down until you see the Apple logo.

  • by Tim the Netherlands,

    Tim the Netherlands Tim the Netherlands Sep 21, 2016 5:31 AM in response to Jarvichi
    Level 1 (11 points)
    iPhone
    Sep 21, 2016 5:31 AM in response to Jarvichi

    I'm running 10.0.1.

     

    I tried, but a hard reset at the moment of freeze isn't posible because the hardware buttons do not respond.

  • by Jarvichi,Solvedanswer

    Jarvichi Jarvichi Sep 21, 2016 5:47 AM in response to Tim the Netherlands
    Level 1 (18 points)
    Apple TV
    Sep 21, 2016 5:47 AM in response to Tim the Netherlands

    I'd have thought the Power and Down Volume would be a "hard" switch that wouldn't be software controlled. For that not to work there would have to be a serious issue... Perhaps it's time to make a trip to the Apple Store?

  • by Tim the Netherlands,

    Tim the Netherlands Tim the Netherlands Sep 21, 2016 5:58 AM in response to Jarvichi
    Level 1 (11 points)
    iPhone
    Sep 21, 2016 5:58 AM in response to Jarvichi

    I can't reproduce the issue. It happen twice so far. So I first need to know what causes the issue. Otherwise they send me back home from the Apple Store if I can't show them the issue.

  • by FesterEvil,

    FesterEvil FesterEvil Sep 21, 2016 3:08 PM in response to Tim the Netherlands
    Level 1 (4 points)
    Sep 21, 2016 3:08 PM in response to Tim the Netherlands

    I had the same problem in the morning, I think it is a software bug...

  • by frederickfromhk,

    frederickfromhk frederickfromhk Sep 21, 2016 11:18 PM in response to Tim the Netherlands
    Level 1 (4 points)
    iPhone
    Sep 21, 2016 11:18 PM in response to Tim the Netherlands

    The same issue just happened to my iphone7 128g

  • by InertSoap,

    InertSoap InertSoap Sep 22, 2016 2:10 PM in response to Tim the Netherlands
    Level 1 (4 points)
    Sep 22, 2016 2:10 PM in response to Tim the Netherlands

    I had the same behavior just today -- all the screen touches worked, and in fact I tapped on a notification when it showed up, then used the "back" behavior to get back where I was. However, none of the physical buttons, including the power button, do anything.

     

    The force-reboot (hold down power + volume down) did work.  I didn't actually wait long enough to see if it ever came back.

     

    --Tom

  • by Cheekfat,

    Cheekfat Cheekfat Sep 22, 2016 2:13 PM in response to Tim the Netherlands
    Level 1 (4 points)
    iPhone
    Sep 22, 2016 2:13 PM in response to Tim the Netherlands

    Ah!

     

    I got the same thing happen as well but eventually it would come back working but it's annoying especially since it's a new phone.

     

    All the buttons and hardware don't respond but touch does.

  • by asapdin,

    asapdin asapdin Sep 22, 2016 10:39 PM in response to Tim the Netherlands
    Level 1 (4 points)
    Sep 22, 2016 10:39 PM in response to Tim the Netherlands

    Hey,

     

    iPhone 7 Black 256GB

     

    I've experienced the same problem as well, my input commands would lag and then suddenly after a short time the phone would complete all the actions I took (buttons I pressed or touch screen commands I made).

     

    Example the phone would be unresponsive if I do a double click to switch windows, if nothing happens I would try to use the back button on safari however at this point the screen is still in safari.

     

    After awhile the phone would try to catch up to all the previous commands I issued it would initiate the double tap I did then go back to safari to go and do the back button I tried to use, and other buttons I tried to press would start to catch up as well.

     

    Tonight the phone screen would not wake up no matter what hard buttons I pressed nothing happened even though the music was still playing in the background.

     

    It could be a software bug in IOS 10.

     

    Let me know if you guys found a solution to this bug.

  • by FesterEvil,

    FesterEvil FesterEvil Sep 24, 2016 3:40 AM in response to asapdin
    Level 1 (4 points)
    Sep 24, 2016 3:40 AM in response to asapdin

    the same issue happened now, unlocked cell phone, everything works except the physical buttons, although the responsiveness of the touch was a little slow.

  • by asapdin,

    asapdin asapdin Sep 24, 2016 5:45 PM in response to FesterEvil
    Level 1 (4 points)
    Sep 24, 2016 5:45 PM in response to FesterEvil

    I hope its an iOS 10 software issue I would hate to think that the new A10 quad core cpu is causing this lag.

     

    From what I understand the CPU has 2 powerful cores on standby for demanding applications and heavy workloads while the 2 lesser cores are always in use for simple day to day tasks.

     

    Could this problem be coming from when the cores are switching from the lesser to the powerful cores or vice versa?

     

    Although when the frozen blank screen / lag happened on my iPhone 7 I was not really doing anything demanding or having games open on my iPhone it was just listening to music and having safari browser in the background.

     

    iOS 10.0.2 just launched hopefully this new patch will address this issue.

  • by Tim the Netherlands,

    Tim the Netherlands Tim the Netherlands Sep 27, 2016 11:22 PM in response to asapdin
    Level 1 (11 points)
    iPhone
    Sep 27, 2016 11:22 PM in response to asapdin

    Had the issue yesterday again (iOS 10.0.2) had to hard reset (power - vol down) to use my device again. (waited for 3 min.)

     

    Issue started when I opened a Whatsapp notification.

  • by Tim the Netherlands,

    Tim the Netherlands Tim the Netherlands Sep 27, 2016 11:23 PM in response to Jarvichi
    Level 1 (11 points)
    iPhone
    Sep 27, 2016 11:23 PM in response to Jarvichi

    This def. isnt the solution and Solved! Its a workaround. How to Unsolve this thread?

  • by FesterEvil,

    FesterEvil FesterEvil Sep 28, 2016 2:24 AM in response to Tim the Netherlands
    Level 1 (4 points)
    Sep 28, 2016 2:24 AM in response to Tim the Netherlands

    I think the bug is random and not triggered by anything in particular. Once it happened in the lockscreen, while another was using the device.