Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone7 - Home button - Freeze

Hi all,


I'm using a iphone 7 (black 128GB), iOS 10.0.1


I'm not able to reproduce it but it happened twice. The home button stops responding. I feel the taptic click but nothing responds. Also all the other "hardware" button dont respond. (the power button, mute of volume up /down) after a couple minutesI see all the actions I did ( pressing the home, mute vol up ect) and then the phone responds again.


(The screen keeps responding all the time when the other button don't)


I setup my iphone 7 as a new Iphone.

iPhone 7, iOS 10

Posted on Sep 21, 2016 4:20 AM

Reply
Question marked as Best reply

Posted on May 17, 2017 7:31 AM

HI. There is one simple solution to this problem. It is not a software or hardware problem. Its the problem with the carrier. Just change your SIM card you are using and you ll find your iPhone working fine again.

65 replies

Oct 3, 2016 9:38 PM in response to Tim the Netherlands

Same exact thing here - I've seen it 3 times now since getting my 7 Plus last week. It's all buttons on the phone - the lock switch and volume buttons don't work either, it's like a total input lockout. I get the taptic click on the home button but nothing actually happens. Once was on the lock screen, once was in Camera, and once was in a game (Starforce Reloaded).

Oct 4, 2016 10:51 AM in response to Tim the Netherlands

Iphone 7 Plus 128gb. Updated to IOS 10, installed as new phone.

Home button freezes occur randomly during the day but always after an action like:

Starting an app
In mail account

Most of the time when i wake up the phone by tabbing the home button from the idle screen. I feel the button response but nothing happens, during this time volume button is responsive and works.
Also when it happens in an app i'm still able to use the specific page i'm working in.
Also the screen rotation keeps functioning. So it's not completely unresponsive.
After a while (sometimes minutes) it picks up and works normally.


Since more people seem to have the problem i'm not worried yet. I think it's a software bug like a cache or memory management problem.


(Excuse me for my bad English ;-))

Oct 4, 2016 5:41 PM in response to Tim the Netherlands

So glad to find this thread!! I've had the following happen on two different iPhone 7's


1 - When locked, I clicked the home button. It gave me haptic a but screen stayed off. On second click it was fine. This has happened twice.


2 - When locked, same thing as above except power button was used so no haptic of course but took another click to wake screen.


3 - When locked, clicked power button. Screen came on for a split second then went off. Second try was fine.


I am on 10.0.2. I've tried hard reset but pretty sure that doesn't fix it.


Let me know your thoughts. If not for 2 phones, diff buttons, and you guys I'd suspect hardware ... but thinking iOS

Oct 5, 2016 10:13 AM in response to Tim the Netherlands

I'm having the same issue (iPhone 7 128GB iOS 10.0.2) where all the buttons are non-responsive and I feel the taptic feedback on the home button, but no actions are taken even though I can still use the app I'm in...few minutes later it floods all of the button actions.


Don't feel like wasting and afternoon in the Apple store for them to say well it's not happening now and I'm a genius so it must be user error.


This is clearly a hardware/software issue that should be addressed in an iOS update, unless they're going to pay me for 1-2hrs of my time to go down to the Apple Store.

Oct 10, 2016 2:14 PM in response to Tim the Netherlands

I'm seeing exactly the same behavior as the other posts in this thread. iPhone 7 128GB black. This happened twice to me on the lock screen. The screen functions but none of the hardware buttons have any effect. The first time the phone became responsive again after a couple minutes. This time I restarted with the sleep/wake button and volume down buttons as described in earlier posts. After restarting, the hardware buttons worked again.

iPhone7 - Home button - Freeze

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.