Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone7 - Home button - Freeze

Hi all,


I'm using a iphone 7 (black 128GB), iOS 10.0.1


I'm not able to reproduce it but it happened twice. The home button stops responding. I feel the taptic click but nothing responds. Also all the other "hardware" button dont respond. (the power button, mute of volume up /down) after a couple minutesI see all the actions I did ( pressing the home, mute vol up ect) and then the phone responds again.


(The screen keeps responding all the time when the other button don't)


I setup my iphone 7 as a new Iphone.

iPhone 7, iOS 10

Posted on Sep 21, 2016 4:20 AM

Reply
Question marked as Best reply

Posted on May 17, 2017 7:31 AM

HI. There is one simple solution to this problem. It is not a software or hardware problem. Its the problem with the carrier. Just change your SIM card you are using and you ll find your iPhone working fine again.

65 replies

Nov 20, 2016 11:00 AM in response to Tim the Netherlands

The first time it happened I thought it was a random bug. Then it happened a second...third.. fourth... lost count... 😟

Yesterday, my phone froze for an extended period of time ... 30 minutes... normally no big deal but I had to pick up my son from one location and then my daughter at another location. On top of that I had an important phone call that I was waiting for regarding work.... OUCH !!! I stick with Apple for the convenience.. simplicity and HIGH Quality !!!!! HOWEVER, I have recently noticed more and more issues with my other Apple Products.. my new MacBook Pro for example is having some weird issues as well... oh by the way spent $3K ... I don't mind paying for quality. But if the quality drops off then I do have an issue as a consumer. Come on Apple get your act together if you want to keep a loyal customer like me.

Nov 29, 2016 12:19 PM in response to Tim the Netherlands

Not an expert on this but have just had the same problem 30 minutes ago, if the external buttons don't work at all and can't turn on your phone using those buttons, then plug it in to you charger and it will turn on, so you can unlock it. To fix it I figured I'd into settings then to General, then to the home button setting, then I would fiddle with the 3 vibration options and click done. After my phone screen glitches for a second and i tested out the external buttons and they are working again. idk if it will work for you all but worked for me. Try this before making a trip to the apple store.

Nov 29, 2016 2:00 PM in response to Jarvichi

I have the same issue. When I got my phone on the early Oct, so many times freeze happened, so I took my phone to an apple retail store, the technician running exam my phone and seems something wrong, but no exactly explanation, and then, he give me a new one for me... But today, this things happened again.... I can't believe I'm the only one got this problem. Home/Lock button no retraction to lock screen, even cannot shut down the system. waiting after 5- 10 mins, it turns back itself.

iPhone7 - Home button - Freeze

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.