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Your Mac was unable to communicate with your Apple Watch

Hi,


I do not know if anyone else have found this situation but I'm not able to activate the "Allow your Apple Watch to unlock your Mac" feature activated.

All the devices are on the same Wi-Fi, all logged in with the same Apple ID, passcode activated on the Watch but still nothing.


I have the FileVault activated on my Macbook Air. Can this influence?

Watch Sport 42MM (1st gen), watchOS 3

Posted on Sep 21, 2016 5:06 AM

Reply
41 replies

Oct 2, 2016 1:10 PM in response to WolF22

Thank you WolF22, this solved it for me as well. The key was:


  1. Critical Step: Doing a full Sign Out on iCloud on the mac. (I did save cloud data so it's faster to log back in. This took quite a while, since icloud stuff had to update stuff).
  2. Restart mac and phone, just to be sure.
  3. Sign into icloud on mac again
  4. Verify iphone is signed in correctly (I had to create a icloud security passcode for some reason).
  5. At this point Sierra actually asked me if I wanted to login with watch. A good sign! I said yes, but nothing happened ;-).
  6. Finally, go to System Preferences and check the Allow your Apple Watch to unlock your Mac checkbox. It works immediately.


Definitely keep trying. The feature is worth it, even if it's hard to setup.


Update: Just to be extra clear for you all still trying! You should sign out of facetime, messages as well on your mac. Make sure you're on the same wireless network, have bluetooth, are fully updated, and the watch is unlocked and rebooted. Good luck.

Oct 8, 2016 2:57 PM in response to WolF22

I did try for days and now I really give up. Frustration is the only word I can use.

I did try all suggestions in the whole internet but "it simply does not work".. unbelievable!!

Switched on/off handoff, verified handoff, logged in/out of icloud, enabled 2FA, restarted iPhone, Watch and MBP, connected to same wifi, did try on 2.4 ghz and 5 ghz network, verified Watch connection without iPhone, verified handoff with Mac.. IT DOES NOT WORK!

Oct 15, 2016 10:51 AM in response to femp

Agreed. It's very frustrating and demonstrates how Apple builds products these days that no longer "just work."


In my case, after setting up 2FA, turning on and off and on again Handoff on both Mac and iPhone, I tried to actually use Handoff on the Watch and saw that despite it claiming to be connected and have Handoff set up, it wouldn't actually work. I turned Handoff off again and on again and immediately tried to use the Watch to control the Music app on the phone. That worked, and then using Apple Watch to unlock my computer worked.


It took about an hour to save me 5 seconds 20 times a day ... in about a month, it will pay off. Why, Apple, why?

Nov 9, 2016 4:25 AM in response to PedroM85

I had the same problem. Tried to turn off handoff on my iPhone, did not work. I tried to restart iPhone and Apple Watch. Still not working, then i changed my password for my mac. Before it had danish characters like Æ in it, then i was allowed to turn it on. So if your password has any speciel characters, then try changing it.

Nov 13, 2016 6:21 PM in response to Nfriis

I can confirm Nfriis's report. 'Special' characters -- those not normally found in the standard English alphabet -- were causing my problem. I had tried *everything* I possibly could, including all the things mentioned in this thread. After changing my password, I changed it back to its previous value, and the watch still unlocks the laptop.


Apple, this is really kind of pathetic that you'd miss something as basic as this.

Your Mac was unable to communicate with your Apple Watch

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