iPhone 7 Plus keeps freezing

Good morning -


I have a question about my iPhone 7 Plus. It seem that it keeps freezing in the middle of a task. It happens in native (iMessage, Phone) and downloaded apps ( facebook, pinterest). I either have to shut the apps down, or reboot my phone all together.


Has anyone else experienced this, and if so, what did you do to fix it? Or is there any insight as to why this is happening on my 3 day old iPhone 7Plus?

Posted on Sep 21, 2016 8:56 AM

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Question marked as Top-ranking reply

Posted on Nov 22, 2017 7:40 AM

djedi wrote:



Whenever I contact support they tell me to restore the device, which I have done, but it doesn't help.



Are you restoring the phone from a back up? Or back to factory state. If you've only tried restoring it to a back up, the next step would be to try restoring it to factory state then testing it for several days.


Restore your iPhone, iPad, or iPod to factory settings - Apple Support

105 replies

Dec 1, 2016 4:22 PM in response to Mbrow138

Well dearest community member here is what you can do. Since it is still within the first quarter of its production just call your carrier or service procvider and tell them that you want the warrant exchange they will charge you couple dollars and bring another phone for you. If you bought it from Apple Store take it back to them they're obliged to fix the error or exchange it under one year warranty without charges to you.

Dec 1, 2016 7:34 PM in response to mizzlizz58

I am having the same problem. In fact, I had the same problem with my iPhone 6, took it to the Apple Store and they had no resolution other than upgrade. I upgraded to a new iPhone 7 and same problem. It happens in the native apps (Notes, Messages) as well as in Microsoft Word. Quite frustrating given this problem did not happen until the 2nd to last update. I have followed the suggestion numerous times of restoring to factory defaults and nothing. Same problem. I'm also having the same issue with my iPad and it all started at the same time. I would love to hear an answer from Apple other than restore to factory defaults which I have done numerous times. And Apple for some reason does not want to acknowledge this is a problem that has recently arisen with the iOS updates.

Dec 5, 2016 11:24 AM in response to Mary1973

I've had the same problems. I've had my phone about 3 weeks maybe a month. And it freezes up usually when in messages inbox screen. My home button and sleep button will not respond. I have to wait for it to unfreeze itself. The screen won't respond either. It's happened maybe three times. Actually just now hence me looking up this forum to see if anyone else had that problem as well. I just did a soft reset. I didn't know the changed the buttons for that until I read the comments on here. Anyone else have any solutions? I set up my phone as a new iPhone. Not from a restore. I had beta on my previous phone and it wouldn't let me restore from beta.

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iPhone 7 Plus keeps freezing

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