iPhone 7 Plus keeps freezing

djedi wrote:

Whenever I contact support they tell me to restore the device, which I have done, but it doesn't help.

Are you restoring the phone from a back up? Or back to factory state. If you've only tried restoring it to a back up, the next step would be to try restoring it to factory state then testing it for several days.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

klxv wrote:

I have not restored the phone to factory state and tested it. I would prefer to not have to factory reset my phone unless it is the absolute last possible solution.

Back the phone up, then restore it as new and test. If that doesn't resolve the issue, then restore to the back up.

As this is not something that happens to all iPhone 7+ phones, it's very likely there is actually more than one problem and more than one solution. If the problem is with an app or some data that you've put on your phone (very likely), then restoring it as new should stop the freezing. That's the easy part. The hard part is figuring out what the cause of the problem was and what you can put back on your phone and how.

I hope the update resolves your issues but, as it is unlikely that the problem is iOS related, I would be surprised.

I noted the issue started on my iPhone 7 once I upgraded to iOS 10.3 when the new file system was introduced. It seems to affect apps that need to fetch lots of data: Facebook, Twitter, LinkedIn, Daily Telegraph (UK) etc. Also my Notes keep disappearing.

Yes have a very consistent freeze of the screens touch response. After using my wallets American Airlines boarding pass, and by the time they m in my seat, the screen has frozen. Nothing changes it except for a power button down volume restart.

My phone is completely current iOS. And has done this through the last few versions. My phone is a 7plus

Hi, I had this problem with my 7 plus and everything froze, couldn’t use any screen buttons, home button or even close down. Googled on Mac and found a number of solutions on Apple which didn’t work initially. I put the phone down for 5 mins, tried over and over with different buttons, simultaneously, different angles! Not sure what worked but was able to close down. Reboot and so far no more problems. Back up done!

For anyone who has been experiencing this problem more recently (Dec. 2017), this is still a recurring issue with the iPhone 7 Plus.

I've tried the reset settings solution, but even after setting up everything again, my phone is still experiencing the same issues: the phone freezes and cannot access any apps, it just allows me to pull down the notification screen and respond to messages from there. Other then that, the phone is completely frozen and can only be reset using the down volume button and the lock button.

If there are any other suggestions that may work to stop this freezing issue, I would love to hear it.

Hi I am also facing freezing problem with my a month old i7 what is this apple is not giving much option only the quick operation and security is only the thing left ,now that is also not up to the mark please answer how to fix App Store not getting open only loading ,when I open photos and wants to share my screen got freezes and nothing work I have to close the photos this problem from one week App Store all the time I have to re start my phone to open App Store apple really need to fix this such a costly phone with all this nonsen

It seems that my screen becomes unresponsive/freezes when I am moving out of the wifi reach to 4G...only noticed because it happens when I leave work and look at the phone once I sit on the bus.

Anyone else noticed this?

I am having this problem time to time as well. I have a question though.. does this seem to be happening when certain apps are running? I noticed it happens frequently when I have the Podcast app running.

I have a 7 Plus that kept freezing on me when I send an article, a photo or forward them to somebody by text. I did reset all settings and it is still happening. Very frustrating. I’m getting an iPhone X and I hope that this problem will not be happening with this new phone. Unfortunately im giving my old phone to my husband and I do hope there’s a patch to solve this freezing problem.

Same issue with my iphone 7 plus(32GB). It hangs now and then and also the volume button stopped functioning properly, I am unable to set the ringer volume with it now.

Didn't expect this from an apple product.

My iPhone 7 Plus (128 mb) freezes all the time. I can't install an app without rebooting. I have turned off automatic updates because every time something install my phone is useless until I reboot. I have to reboot 1 to 2 times per day.

This is my 5th iPhone and the first time I have had these kinds of problems. My wife has an iPhone 7 and no issues. Whenever I contact support they tell me to restore the device, which I have done, but it doesn't help.

Frankly I think this phone is a lemon and it is very frustrating. This morning I nearly missed an important meeting because my phone froze in the middle of the night and my alarm didn't go off.

Good & Bad news for me. Bad that it’s happening but good to know I am not alone.

This is Crazy ridiculous since this is the first time I had to pay an almost whopping $1000 for this FREEZING PHONE.

If I got it for free with a 2 year contract like the previous iPhones it wouldn’t make me as mad as it does now that I am paying big bucks for the Freezing Phone. It’s literally driving me nuts.

I walked into Verizon today and the guy said he hadn’t heard of this issue! I almost fell over. My daughter and I have exactly the same issues. I googled the freezing issue and found this discussion.

Keep your fingers crossed they fix this ASAP.

klxv wrote:

I've tried the reset settings solution, but even after setting up everything again, my phone is still experiencing the same issues: the phone freezes and cannot access any apps, it just allows me to pull down the notification screen and respond to messages from there. Other then that, the phone is completely frozen and can only be reset using the down volume button and the lock button.

If there are any other suggestions that may work to stop this freezing issue, I would love to hear it.

Have you restored the phone to factory state and tested?

I have not restored the phone to factory state and tested it. I would prefer to not have to factory reset my phone unless it is the absolute last possible solution.

Staying hopeful, since I've only tried one seemingly promising solution (reset all settings). There must be other ways to get around this? Also, I have just updated to the very latest iOS 11.2—so i'm also waiting to see if this update is helpful.