Not sure what happened. I was talking on my new iphone 7 and it turned off and restarted. Now it is saying "attempting data recovery". I was upgrading to 10.01 from 10.0
Mac OS X (10.7)
My iPhone 7 had the same issue, twice:
1) Update from 10.0.0 to 10.0.1 by iTunes after restore from an iPhone 6 backup
2) Update from 10.0.1 to 10.0.2 by iTunes but with no backup restore
*Windows 10
The "attempting data recovery" screen took a relatively long time(maybe 10 minutes), and it followed a prompt "press home to recover".
During the process, iTunes was giving a message called "iTunes could not connect to the iPhone because it is locked with a passcode" and did nothing revolves data restore/recovery.
When the update completed, my iPhone seemed to be back to normal.
Although English is not my native language, the words "attempting" and "recovery" bothered me, sounds like there was some "failure" occurred, I searched the web and found nothing, I think maybe this is new from iOS 10.
I will appreciate it if someone can give some information about why this is happening.
Thanks!
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P.S. There was no any failure appeared on iTunes side except the passcode thing, iTunes status:
Extracting software ->
Backing up iPhone 7 ->
Preparing iPhone for software update ->
verifying updated iPhone software ->
Updating iPhone software ->
verifying updated iPhone software(again)->
Updating iPhone firmware->
iTunes could not connect to the iPhone... , at the same time, "attempting data recovery" happened on iPhone side.
Same with me the first time when I got the phone when doing update then when I was doing the update for the headphone problem. I don't like this at ALL ."attempting data recovery" Two times in a week with a new $1000 phone is not good.
I have had this problem when I went from 10.0.0 to 10.0.1 and from 10.0.1 to 10.0.2 on the new iPhone 7 Plus using windows 10 and ITunes 12.5.1.21.
My question is how any people are having this problem.
Is this problem/issue or a new process for the iPhone 7 iPhones?
Is this problem with the Plus version only or for both versions?
Some kind of Apple software bug. Happened to me upgrading from 10.0.0 to 10.0.1 and from 10.0.1 to 10.0.2. No data loss, but quite a bit of wasted time. Interestingly, since I upgraded iTunes for Windows to the latest version (12.5.1.21), it crashes every time I try to close it. On multiple computers, both Win 8.1 and Win 10. I have serious doubts about the competence of Apple's programmers and especially their software QA people.
In reply to drakedwards...
I had the issue with standard iPhone7 (not plus), so appears to affect both plus and non-plus models.
I can't believe this is part of the new process because Apple usually put so much effort into the consumer experience and this is definitely not what you expect from them.
This happened on my brand new 7 Plus. I restored this from an iphone 6 backup on a windows 10 machine using the current itunes version 12.xx
my phone did the same thing to me tonight updating via itunes on this computer - annoying and scary.. especially AFTER it crashed earlier tonight while taking an indoor picture in low light.. I'm sick to my stomach that my $969 phone is acting this way.. I'll go back to my 6 or get a 6 Plus, because this is crazy
I have the same issue upgrading from IOS 10.0.1 to 10.0.2. For thew past few hours I have been trying to get it to work but every time it finishes "attempting data recovery" it says it fails. I have been looking all over to try and fix it but I can't seem to fix it. It is happening with the iPhone 7 and I don't know what to do.
Just updated to 10.0.3 from 10.0.2 with same "Attempting data recovery" step when updating via iTunes.
I am not sure what to say to people that get stuck on that step. It does take a long time on this step. This does not occur on any other devices other than the iPhone 7.
I am suspicious that the encryption option in iTunes is the cause of this issue. Are other people using encrypted backups?
Yep,
Same issue updating from 10.0.2 to 10.0.3. No encryption backup here. Let's hope apple got this update right and the next update will no longer have this issue.
One thing to point out that has not been addressed. I had to restore my 10.0.2 update in order for IOS10 to recognize the carrier update.
Same problem installing 10.0.3 from iTunes.
Received iPhone 7 4 days ago, set-up as new phone from 10.0.0 (no restored back-up). Installed 10.0.2 over the air. Just tried to installed 10.0.3 from iTunes and got this worrying and confusing message.
Update:
Finally got a hold of Apple via their twitter @AppleSupport. The Tech tried several times to either blame my backup or the PC. Once I explained that my initial 10.0.0 to 10.0.1 was with a phone that was setup as new & that my iPhone 6 (before I sold it) updated from 10.0.1 to 10.0.2 without the "Attempting Data Recovery" message he stated this issue would be forwarded to the engineering team.
Unfortunately I have no way to track the issue after that call. I really feel like I got the run-around to be honest. Guess I'll find out when 10.1 drops...
Just updated to 10.0.3 after going thru the "attempting data recovery" new "normal step" for iPhone7. Would be nice if Apple would address this issue. Forgot I had hit this issue before when I went to 10.0.2 and it is just frustrating to hit again!
I have the same problem with my iPhone 7. Now apple told me that this problem is not normal but I just het a iPhone 7 replacement because I had a lot of issues in my first iPhone 7. Hoping that this is a software problem and not an iPhone proble again. Did your iPhone is working good after the update?
I have the same problem with my iPhone 7. Now apple told me that this problem is not normal but I just het a iPhone 7 replacement because I had a lot of issues in my first iPhone 7. Hoping that this is a software problem and not an iPhone proble again. Did your iPhone is working good after the update?
I am getting Attempting Data Recovery on my iPhone 7 after every update.
10.0.1 > 10.0.2
10.0.2 > 10.0.3
10.0.3 > 10.1
I update using iTunes on a Windows X Desktop
This is annoying and time consuming. Apple should do something about it soon.
I've sent this thread along with the video (thank you to whoever made that!) directly to Apple Support and they are looking into it now - I'll update if I hear anything new.
It's definitely just affecting phones updated via iTunes - but seeing as though that is my preferred method of updating, I'd really like to get it sorted, instead of accepting 'just use wifi' as a solution!
iphone7 attempting data recovery
